Field Nation
Procurement partnerAbout
Field Nation operates an on-demand labor platform that connects technology field service companies with independent technicians across the United States and Canada. The platform enables businesses to source, dispatch, manage, and pay skilled local technicians for work orders covering services such as networking, cabling, point-of-sale, AV, security, and IoT. Founded in 2008, the platform serves over 7,000 technology businesses and completes more than 1 million work orders annually.
Technology Categories
Details
VenSearch Intelligence
Ideal Customer
- Field Nation's sweet spot is mid-market to enterprise field service companies—specifically MSPs, VARs, OEMs, TPMs, systems integrators, and national service providers that need to deploy or maintain technology across multiple locations without expanding permanent headcount.
- The platform serves over 7,000 companies managing work across 425,000-plus sites, with customer sizes ranging from small businesses to large enterprises with distributed multi-site footprints.
Key Differentiators
- Field Nation self-positions as the number-one labor marketplace exclusively dedicated to IT field service, distinguishing itself from traditional staffing firms (which focus on long-term placement) and FSM software vendors (which manage internal teams) by providing direct on-demand access to a network of 20,000-plus active independent technicians covering every U.S. ZIP code.
- Key claimed performance metrics include a 98% work order success rate, dispatch speeds up to 80% faster than third-party alternatives, a 12-minute average time to first technician request in major cities, a 40% reduction in site revisits versus third parties, and labor cost savings of up to 20% versus other third parties and up to 30% versus W2 employees.
Industries Served
- Field Nation serves a broad range of industries including retail, hospitality, financial institutions, healthcare, manufacturing, corporate enterprise, quick-service restaurants (QSRs), telecommunications, computer networking, and computer and network security.
- Specific verticals supported include national retailers, hotel and resort chains, bank branch networks, industrial manufacturers, and government-adjacent enterprise clients.
Service Coverage
- Field Nation operates primarily across the United States and Canada, with technician coverage extending across all 50 states and every ZIP code in the U.S. The platform completed work at over 600,000 sites across the U.S. and Canada in 2024, with work orders fulfilled in 29,000-plus ZIP codes and across 900-plus cities.
- Coverage spans urban and rural markets alike, with case studies documenting deployments in 44 states and nearly 1,800 cities for a single security services customer, and international package locker installations in both the U.S. and Canada.
Partnerships
- Field Nation has native pre-built integrations with Salesforce (Field Service and Service Cloud), ServiceNow, ConnectWise Manage, Autotask (Datto PSA), NetSuite, Freshdesk, Smartsheet, QuickBooks, and IFS, plus a universal REST API and webhook framework for custom integrations.
- A significant strategic partnership was established with Herman Integration Services (HIS) in 2024, resulting in the co-developed LaborFlex product—a vetted AV installer network giving integrators access to more than 60 AV service companies and pre-screened AV technicians.
Company Size
- Field Nation was founded in 2008 by Mynul Khan and has grown to an estimated 1,500 to 2,400 employees depending on the source, with Tracxn reporting approximately 2,367 employees as of July 2026 and PitchBook listing 1,522.
- Estimated annual revenue ranges from approximately $175 million (Zippia) to $404 million (ZoomInfo/RocketReach), with GetLatka estimating $258 million for 2024; the company has never publicly disclosed financials.
Ownership
- Field Nation is a privately held company founded and still led by CEO Mynul Khan.
- Its sole institutional investor is Susquehanna Growth Equity (an affiliate of Susquehanna International Group), which led a $30 million growth equity round in September 2015 representing a minority stake—the company's first and, to date, only major outside funding round.
Compliance & Certifications
- Field Nation enforces technician-level compliance requirements within the platform, including mandatory general liability insurance of at least $1 million, background checks and drug screenings (powered by a Checkr integration), certifications, safety training verification, and certificates of insurance—all verified and stored in-platform before dispatch.
- The platform supports compliance workflows for high-regulation states including California, New York, Illinois, Massachusetts, New Jersey, and Washington, addressing labor classification, tax, and insurance risks.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
11 offeringsAV and Digital Signage Labor
A nationwide network of 1,600-plus independent AV installers and service companies for installation, setup, decommissioning, and maintenance of audio-visual equipment including displays, audio systems, conferencing technology, and digital signage. The LaborFlex offering provides pre-screened, vetted AV installers and crews booked ahead of install dates for planned projects.
Break/Fix Service
An SLA-driven reactive service program that connects businesses with skilled local technicians for unplanned repair and troubleshooting work. The platform automates dispatch by location, skill, and SLA requirements, and coordinates parts logistics to reduce site revisits and manual effort.
Field Nation On-Demand Labor Platform
A cloud-based marketplace platform that connects technology field service companies with independent technicians across the US and Canada for work order posting, sourcing, dispatching, tracking, and performance reporting. The platform includes automated dispatch via Smart Dispatch, talent pool management, real-time performance data, parts logistics tracking, and MarketSmart Insights for coverage analytics.
Field Service Staffing
A solution that extends a company's field service team with on-demand technicians for ongoing installation, support, and service needs without adding permanent headcount. Companies can post work, select technicians by skill and location, and build a talent pool of trusted technicians for repeat assignments.
LaborFlex
A vetted AV installer and crew network within the Field Nation platform, designed to provide pre-screened AV professionals reserved ahead of install dates for planned audiovisual projects. Technicians are screened for AV-specific skills, certifications, and reliability, with direct access to more than 60 AV service companies nationwide.
National Deployments
A program that coordinates skilled local technicians across large numbers of sites and markets for national-scale technology installations. It provides consistent scopes, schedules, and standards with execution visibility including check-ins, documentation, and sign-offs across every deployment location.
New and Secondary Markets Coverage
A program that enables companies to build field service technician coverage in low-volume, underserved, or not-yet-staffed markets without fixed costs or hiring lead times. Companies can perform a coverage assessment before expanding, then scale investment as demand grows by building a trusted local technician pool.
Point-of-Sale Technician Labor
A network of over 10,000 active POS technicians with retail expertise covering classic POS terminals, ATMs, self-checkout stations, and kiosk systems for national rollouts, installations, upgrades, maintenance, and break-fix work. Technicians have experience across QSR, grocery, department stores, and other retail environments with knowledge of major OEM brands including NCR, Elo, and Toshiba.
Recurring Maintenance
A program that builds repeatable labor coverage for preventive maintenance, inspections, and scheduled field service across multiple locations over time. Companies can select technicians based on performance history and track record to maintain consistent quality as the program scales.
Security and Surveillance Technician Labor
A marketplace connecting businesses with local technicians for commercial security system installation, maintenance, and repair including IP cameras, CCTV systems, and access control systems. Services cover site surveys, installation and configuration, diagnostics, repair, and testing across commercial, residential, and retail locations nationwide.
Spot and Burst Capacity
A surge field service coverage solution that allows companies to scale technician capacity for backlogs, seasonal peaks, major events, and project surges without expanding permanent employee teams. Companies can build a pool of trusted technicians and deploy them rapidly as volume increases.
Considering Field Nation?
Our team will work with you to determine if Field Nation is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.