FirstComm
Procurement partnerAbout
FirstComm is a nationwide technology solutions provider headquartered in Akron, Ohio, delivering cloud-hosted voice, unified communications, and internet connectivity solutions to businesses across the U.S. The company has served over 7,000 customers for more than 25 years, offering products including UCaaS, CCaaS, SD-WAN, managed network security, and data center services. FirstComm operates as an AT&T Partner Exchange Platinum Solution Provider and supports businesses through a channel partner...
Details
VenSearch Intelligence
Ideal Customer
- FirstComm targets small and midsize businesses (SMBs) as its primary market, with dedicated SMB-focused solution pages and messaging around simplicity, ease of management, and cost-effectiveness without enterprise-level complexity.
- The company also serves mid-market and enterprise organizations, particularly multi-location businesses, distributed workforces, and organizations in regulated industries that need an integrated communications and connectivity stack.
Key Differentiators
- FirstComm positions itself against cloud-only providers like RingCentral and 8x8 by offering end-to-end ownership from connectivity to communications to ongoing support, with transparent pricing, no hidden fees, and U.S.-based 24/7/365 expert support rather than outsourced call centers.
- Its AscendOne platform, launched in January 2026, consolidates UCaaS, CCaaS, and AI tools into a single interface with 99.999% uptime, eliminating the need for multiple vendors or add-on licenses.
Industries Served
- FirstComm serves a broad set of industries including healthcare, education, government, retail, auto dealerships, and other regulated sectors.
- In healthcare, the company offers HIPAA-compliant voice, video, chat, and messaging with EHR integrations to Epic, Cerner, and MEDITECH.
Service Coverage
- FirstComm operates as a nationwide technology solutions provider headquartered in Akron, Ohio, with a 24/7/365 Network Management Center in Chicago.
- The company's internet connectivity infrastructure spans more than 3.7 million miles of network coverage, reaching businesses virtually anywhere in the continental United States, and its network includes more than 600 on-net wire centers.
Partnerships
- FirstComm's core technology partnerships include Intermedia Intelligent Communications, which powers the underlying cloud platform and AI capabilities for its AscendOne UCaaS and CCaaS offerings.
- Additional named technology partners include Microsoft (Teams integrations and cloud collaboration), AT&T (nationwide connectivity and network infrastructure), Metaswitch (carrier-grade voice backbone), and Peplink (SD-WAN and network resilience for FusionOne).
Company Size & Ownership
- FirstComm was founded in 1998 and currently employs approximately 150–175 people, with ZoomInfo citing 51–200 employees and a planned office move in 2025 impacting approximately 173 employees.
- Revenue estimates vary across sources, with ZoomInfo and Datanyze reporting approximately $60.2 million and LeadIQ estimating $135 million as of early 2026; Owler places the range at $25–100 million.
Compliance & Certifications
- FirstComm's platform and CCaaS solutions are designed to support HIPAA and GDPR compliance controls, and its contact center includes built-in compliance features for both frameworks.
- The company's data center facilities are purpose-built to support compliance-driven industries including healthcare, with multi-layered physical security and 24/7 monitoring.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
13 offeringsAscendOne Unified Communications as a Service (UCaaS)
AscendOne is FirstComm's next-generation cloud-based unified communications platform combining voice, video, messaging, collaboration, and contact center capabilities in a single interface. It includes a cloud PBX with 90+ enterprise calling features, HD video conferencing, team chat, file management, and built-in AI tools such as voicemail transcription, meeting recaps, and sentiment analysis. The platform is designed to support in-office, hybrid, and remote teams with 99.999% uptime and 24/7/365 U.S.-based support.
Contact Center as a Service (CCaaS)
FirstComm's cloud-based Contact Center as a Service unifies voice, SMS, chat, and email customer interactions into a single omnichannel platform fully integrated with AscendOne. It includes intelligent call routing, IVR, AI-powered workflows, interaction monitoring, live dashboards, custom reporting, and compliance controls for HIPAA and GDPR. The solution supports both standalone deployment and integrated use with FirstComm's UCaaS platform.
Data Center Services
FirstComm provides secure, outsourced data center services including colocation, enterprise-grade power and cooling infrastructure, private interconnect, and scalable bandwidth for mission-critical IT workloads. Data center facilities feature multi-layered physical security including keycard and biometric access, 24/7 video surveillance, UPS power backup, N+1 cooling, a 2MW diesel generator, and FM-200 fire suppression. The service supports hybrid cloud, multi-site architectures, and compliance-driven industries such as healthcare.
Fortinet SD-WAN
FirstComm's Fortinet SD-WAN offering delivers high-performance routing with integrated next-generation firewall capabilities. Traffic is dynamically routed across broadband, MPLS, and LTE connections based on real-time network conditions for maximum performance and reliability. It is one of three managed SD-WAN platforms offered by FirstComm.
FusionOne 5G SD-WAN
FusionOne is FirstComm's proprietary managed SD-WAN solution that combines a primary internet connection with integrated 5G failover in a single fully managed solution powered by Peplink technology. Automatic failover keeps calls, VPNs, and business applications online during outages without interruption. It is designed as a cost-effective, turnkey option for businesses needing reliable connectivity with built-in redundancy.
Hosted Hospitality
FirstComm offers a hosted hospitality communications solution listed as a managed voice product designed for hospitality industry customers. It is listed as a distinct product in the managed voice portfolio alongside UCaaS, CCaaS, POTS Replacement, and SIP Trunking.
Internet Connectivity
FirstComm provides business internet connectivity solutions including fiber and dedicated internet access as part of its managed data portfolio. These services are engineered for high performance and reliability to keep businesses connected and always on. The company also offers wireless backup and dedicated internet access options referenced across its solution pages.
Managed Network Security
FirstComm's Managed Network Security service provides enterprise-grade protection including next-generation firewall, anti-virus, spam and malware filtering, intrusion protection, and data loss prevention as a fully managed service. The solution includes real-time threat monitoring, network traffic analytics, and remote management of all security devices to reduce overhead and total cost of ownership. It is designed to protect business networks, users, and remote offices around the clock.
Microsoft Teams Calling
FirstComm enhances Microsoft Teams with enterprise-grade calling, SMS, and contact center capabilities without requiring additional Teams Phone licenses. Teams users retain their familiar collaboration experience while gaining advanced voice features, centralized administration, and built-in redundancy. If Teams becomes unavailable, employees can continue calling and messaging through AscendOne's desktop or mobile apps to maintain business continuity.
POTS Replacement (NextGen POTS)
FirstComm offers a NextGen POTS replacement solution as an alternative to traditional plain old telephone service lines. It is listed as a managed voice product designed to modernize legacy analog phone infrastructure for businesses.
Professional & Managed Services
FirstComm offers expert design, deployment, and ongoing management services intended to reduce IT burden, optimize network performance, and ensure technology works seamlessly across an organization. These services include consultative solution design tailored to each organization's infrastructure, goals, and growth plans, as well as proactive support and strategic guidance. Services are backed by 24/7/365 U.S.-based support.
SIP Trunking
FirstComm provides SIP Trunking as part of its managed voice portfolio, enabling businesses to connect their phone systems to the public switched telephone network over an internet connection. It is offered as an alternative or complement to traditional phone lines for businesses that maintain on-premises or hosted PBX systems.
VeloCloud SD-WAN
VeloCloud SD-WAN, offered through FirstComm as a managed solution, enables organizations to combine broadband, wireless, and MPLS connectivity into a high-performance WAN with centralized cloud management and zero-touch provisioning. It is positioned as an enterprise-grade networking option within FirstComm's three-platform SD-WAN portfolio.
Considering FirstComm?
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