FirstDigital
Procurement partnerAbout
FirstDigital is a fiber-based telecommunications carrier serving businesses across the Intermountain West, operating the largest privately owned fiber network in the region with over 2,000 fiber miles and 10,000 lit buildings. Founded in 2000, the company provides business internet, cloud communications, and infrastructure management services across Utah, Arizona, and Idaho. Customers receive speeds up to 100 Gbps with a 99.999% uptime SLA and locally based 24/7 customer support.
Details
VenSearch Intelligence
Ideal Customer
- FirstDigital targets a broad range of business sizes — from SMBs to large enterprises — with messaging explicitly addressing both small businesses and multi-site enterprise organizations.
- Their fiber infrastructure and managed services are best suited for businesses in the Intermountain West that require high-reliability, locally supported connectivity, while their cloud communications offerings (UCaaS, CCaaS, PSTN) can serve customers nationally and internationally.
Key Differentiators
- FirstDigital's primary differentiator is its position as the largest privately owned all-fiber network in the Intermountain West, which enables it to offer carrier-grade infrastructure with a local, customer-first service model — something it contrasts explicitly against large national ISPs.
- The company emphasizes its 99.999% uptime SLA, direct peering with all major carriers and cloud hyperscalers, speeds up to 100 Gbps, and 24/7 locally based support.
Industries Served
- FirstDigital has served enterprises, government, healthcare, education, and financial institutions since 2000, and explicitly calls out healthcare, technology, finance, education, and government as primary verticals for its fiber internet services.
- The company also serves the commercial and multifamily real estate sector through its Custom Infrastructure and Riser Management offerings, with notable clients including real estate developers and property management companies.
Service Coverage
- FirstDigital operates primarily as a regional carrier in the Western United States, with its privately owned fiber network concentrated in the Intermountain West — specifically Utah, Arizona, and Idaho.
- The company has over 2,000 fiber miles and more than 10,000 on-net and near-net lit buildings, primarily in Utah (covering cities including Salt Lake City, Provo, Orem, Lindon, Lehi, Draper, American Fork, and others) and in southern Arizona following its acquisition of Level 3/CenturyLink metro network assets in that region.
Partnerships
- FirstDigital holds certified partner status with three major cloud communications platforms: it is a Cisco Certified Cloud PSTN provider (Cisco CCP certified since 2019) and Cisco's Webex Contact Center Partner of the Year; a certified bring-your-own-carrier (BYOC) PSTN provider for Zoom Phone; and an authorized Microsoft Partner for Teams Direct Routing and Operator Connect.
- The company's FDConnect platform serves as a proprietary provisioning and automation layer supporting these integrations.
Company Size & Ownership
- FirstDigital was founded in 2000 by CEO Wesley McDougal and has grown from a startup into the largest privately owned all-fiber network in the Intermountain West.
- Employee counts vary across data sources, with estimates ranging from approximately 85 to 248 total employees across all locations; the most frequently cited range is 51–200 employees with roughly 119–163 active staff.
Compliance & Certifications
- No publicly documented SOC 2, HIPAA, PCI-DSS, FedRAMP, or ISO 27001 certifications were found in FirstDigital's public-facing materials or third-party databases.
- The company does hold a 99.999% uptime SLA on its fiber network and is a certified PSTN provider for Cisco Webex (Cisco CCP certified since 2019), a certified Zoom BYOC provider, and an authorized Microsoft Partner for Teams Direct Routing and Operator Connect.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
17 offeringsBusiness Fiber Internet
Enterprise-grade fiber optic internet service delivering speeds up to 100 Gbps on FirstDigital's privately owned fiber network across the Intermountain West. The service includes professional on-site installation, 24/7 local support, redundant network design, and a 99.999% uptime SLA. FirstDigital peers directly with all major carriers and cloud hyperscalers and serves industries including healthcare, technology, finance, education, and government.
Cisco Webex Calling (UCaaS)
Enterprise-grade cloud calling solution powered by Cisco Webex that includes integrated messaging and lag-free video meetings. FirstDigital manages and administers the platform as part of its unified communications services.
Cisco Webex Contact Center (CCaaS)
A cloud-native contact center solution that delivers personalized, omnichannel customer support at scale with native AI features to reduce time spent on routine tasks, increase agent productivity, and minimize labor cost. FirstDigital is Cisco's Webex Contact Center Partner of the Year and manages this platform for its customers.
Cloud Connected PSTN for Cisco Webex Calling
FirstDigital is a Cisco certified PSTN provider that enables businesses to launch a Cisco Webex cloud-based phone system without hardware or carrier complexity. The service can be deployed in hours and works from anywhere in the world.
Custom Infrastructure & Riser Management
FirstDigital designs, installs, and fully manages the fiber telecommunications infrastructure and riser systems for commercial and residential real estate developments across the Western United States. Services include fiber backbone installation, telecommunications riser engineering, DMARC extensions to tenant suites, maintenance, labeling, vendor coordination, and 24/7 monitoring. The service enables property owners to provide tenants with reliable high-speed internet, voice, and data services through a single provider.
Dedicated Internet Access Services
High-capacity internet access services including 100 GigE, Ethernet over Fiber (EPL, EVPL, Metro Ethernet), and Wavelength Services (DWDM) for commercial and residential developments. These services are offered as part of FirstDigital's custom infrastructure package for property developers and managers.
Fiber & Streaming for Multifamily Communities
Future-ready fiber and direct streaming networks designed specifically for multifamily residential communities including apartments, HOAs, and developments managed by property managers and boards. The service is designed to improve the tenant experience while reducing operating costs for developers and property managers.
FirstDigital Cloud PBX
A fully hosted, cloud-native business phone system that is easy to manage and scalable across multiple sites and users. The system is managed and administered by FirstDigital as part of their unified communications portfolio.
Hosting and Co-location Services
Data center services including managed servers, secured rack and cage space, shared rack and cage space, remote hands services, IP bandwidth, and interconnection to other carriers. These services are offered as part of FirstDigital's infrastructure solutions portfolio.
Integrated Voice & Data Services
Converged voice and data delivery over a shared network infrastructure that simplifies the overall solution for commercial and residential tenants. FirstDigital's advanced infrastructure enables both services to be delivered over the same network components.
Long Distance Services
Switched and dedicated long distance voice services including international long distance, inbound 800/866/877/888 service, and international toll-free service. These are offered as part of FirstDigital's infrastructure services package for commercial and multifamily developments.
Microsoft Teams Direct Routing
PSTN connectivity for Microsoft Teams powered by FirstDigital's FDConnect platform, enabling businesses to add voice calling to their Teams environment without coding, hardware, or complexity. The service allows businesses to keep the Teams interface while gaining FirstDigital voice, flexibility, and automation.
SIP Trunking
HD voice calling over the internet using reliable, scalable SIP connectivity compatible with Cisco, Avaya, Mitel, ShoreTel, and any SIP-based PBX system. This service enables businesses to replace traditional phone lines with internet-based voice trunks that are fully managed by FirstDigital.
TV Services
Digital, streaming, and HDTV services delivered to tenants as part of FirstDigital's custom infrastructure package for multifamily and commercial developments. FirstDigital manages provisioning and support as the single communications provider for the property.
VPN Transport Services
Private line and managed network transport services including Metro Ethernet, Frame Relay, ATM, SONET, and MPLS connectivity. These services are available as part of FirstDigital's custom infrastructure and managed network solutions.
Zoom Phone
A cloud-based phone system for business flexibility and scale that includes HD voice, smart call routing, voicemail, SMS, and call recording accessible from a single interface. FirstDigital delivers and manages this solution as part of its cloud communications offerings.
Zoom PSTN
FirstDigital is a certified bring-your-own-carrier (BYOC) voice provider for Zoom Phone, offering a fully cloud-based and fully automated PSTN solution. The service is ready in less than an hour and requires no on-premise hardware.
Considering FirstDigital?
Our team will work with you to determine if FirstDigital is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.