Five Nines
Procurement partnerAbout
Five Nines is a Nebraska-based, independently-owned managed IT services provider offering fully accountable IT management solutions across all technical operations, including 24/7 help desk, cybersecurity, cloud, and IT project services nationwide. Founded in 2006 by James Bowen and Nick Bock, the company serves organizations ranging from small businesses to hospitals and financial institutions. Five Nines has been recognized on the Inc. 5000 list of fastest-growing private companies for multipl...
Details
VenSearch Intelligence
Ideal Customer
- Five Nines explicitly targets organizations with 50 to 2,500 employees, positioning itself to replace or supplement internal IT teams.
- Their SMB industry page describes serving teams of 25–250 with enterprise-grade operations, and client case studies feature critical access hospitals, community banks, marketing agencies, nonprofits, and insurance brokers — predominantly in the 50–500 employee range.
Key Differentiators
- Five Nines positions itself around full accountability and 'operations-first' IT — emphasizing that it takes end-to-end ownership rather than acting as a reactive support desk.
- Key claims include a 99% customer happiness rating, a 97% gold-star rating after support resolution, and 89% employee retention, all of which it uses to signal relationship continuity.
Industries Served
- Five Nines serves finance and banking, healthcare, legal, nonprofit, manufacturing and logistics, and small-to-mid-sized businesses as its formally defined vertical markets.
- The company has particular depth in healthcare — claiming over 100 healthcare organizations served including critical access hospitals and multi-provider clinics — and in financial services, supporting community banks with GLBA- and PCI-aligned IT operations.
Service Coverage
- Five Nines is headquartered in Lincoln, Nebraska and describes itself as a nationwide MSP, though its roots and primary footprint are in the Midwest.
- Physical office locations include Lincoln, Omaha, Kearney, and Central City in Nebraska, plus St. Louis, Missouri (added via the 2024 merger with Dalechek Technology Group), and additional presence in Greenville, South Carolina and Nashville, Tennessee.
Partnerships
- Five Nines' partnerships page lists technology vendors including Dell, Huntress, Apple, and Microsoft (including Microsoft 365 and Azure as core managed platforms).
- Third-party sources also cite Cisco, VMware, Citrix, WatchGuard, and 3CX in their technology stack, and Five Nines has integrated Huntress for MDR/identity protection since 2022.
Company Size & Ownership
- Five Nines was co-founded in 2001 (or 2006, per co-founder accounts of the formal business launch) by James Bowen and Nick Bock.
- Current employee count is approximately 130–200, with the company's own website citing over 200 employees.
Compliance & Certifications
- Five Nines maps security controls to HIPAA, GLBA, PCI-DSS, and other frameworks as needed, and operates under HIPAA-aligned procedures including signing Business Associate Agreements (BAAs).
- The company runs an in-house Security Operations Center and claims 99.999% uptime on its private cloud.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
5 offeringsCloud & Infrastructure
Five Nines designs and manages cloud and on-premises infrastructure, including Microsoft 365 and Azure, cloud backup, server and network and storage design, Wi-Fi and SD-WAN, virtualization services, endpoint standardization, disaster recovery runbooks, performance tuning, and cost governance. The goal is to deliver resilient, right-sized platforms aligned to client business needs.
Cybersecurity & Compliance Services
Five Nines delivers a layered cybersecurity and compliance program covering baseline security hardening, Identity and Access Management (IAM/PAM), MFA and SSO management, Managed Detection and Response (MDR/EDR), email security and filtering, vulnerability management, Security Awareness Training, and Incident Response Planning. Compliance gap assessments are available for HIPAA, GLBA, PCI-DSS, CJIS, and SOX-adjacent frameworks, along with vendor risk management.
IT Projects & Professional Services
Five Nines executes defined technology projects including migrations, network redesigns and refreshes, security rollouts, cloud adoption, identity modernization, and documentation sprints. These engagements are scoped and delivered by Five Nines engineers to modernize or improve a client's IT environment.
Managed IT Services
Five Nines provides comprehensive, fully accountable managed IT services including unlimited 24/7 US-based human support, 24x7 Network Operations Center (NOC) monitoring, Microsoft 365 licensing management and administration, proactive patching, endpoint management, backup and recovery services, and executive business reviews. The service is designed to replace or supplement internal IT teams with predictable, operations-first coverage for organizations of 50 to 2,500 employees.
Placement Services (Onsite IT Support)
Five Nines places vetted, embedded engineers at client sites on a full-time, fractional, or project basis, giving organizations dedicated onsite IT coverage without the delays of traditional hiring and onboarding. Placed engineers are backed by Five Nines' full team, knowledge base, and escalation paths, providing continuity through documented runbooks and coverage plans even when the assigned engineer is unavailable.
Considering Five Nines?
Our team will work with you to determine if Five Nines is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.