FluentStream
Procurement partnerAbout
FluentStream is a cloud-based unified communications provider focused exclusively on small and medium-sized businesses. The company offers enterprise-grade VoIP phone systems, contact center services, business texting, video conferencing, and AI-powered communication tools. Founded in Denver and now fully remote, FluentStream has been recognized by Inc. 5000 as one of the fastest-growing private companies seven years in a row.
Details
VenSearch Intelligence
Ideal Customer
- FluentStream's stated sweet spot is small and medium-sized businesses (SMBs) that need enterprise-grade communications without on-premises hardware or large IT teams.
- More than 90% of its customers actively use work-from-anywhere features, indicating its platform is especially well-suited for remote and hybrid workforces.
Key Differentiators
- FluentStream differentiates primarily on its 24/7/365 U.S.-based human customer support (included at no extra charge on all plans), personalized 1:1 onboarding, and a platform purpose-built for SMBs rather than adapted down from enterprise solutions.
- The company claims a 97% customer satisfaction score and positions itself against larger UCaaS providers that outsource or automate customer support.
Industries Served
- FluentStream actively targets franchises, healthcare, insurance, education, legal, and contact centers as its primary verticals, and also produces industry-specific content and solutions for nonprofits and financial services.
- The company offers HIPAA- and HITECH-compliant phone systems and has built specific bundled programs for regulated industries, such as a dedicated compliance package for Medicare insurance agents and brokers.
Service Coverage
- FluentStream serves small and medium-sized businesses exclusively across the United States, operating as a fully cloud-based, hardware-free platform.
- As disclosed in Ooma's SEC filings upon acquiring FluentStream in December 2025, the company serves approximately 5,000 customers and 80,000 users nationwide.
Partnerships
- FluentStream integrates with Microsoft Teams (direct routing and embedded phone system), Salesforce, HubSpot, Zoho, VanillaSoft, ZenDesk, NetSuite, and more than 99 other CRM platforms.
- Its channel partner program — which won the 2025 Internet Telephony Channel Program Excellence Award and the 2026 ChannelVision Visionary Spotlight Award for UCaaS — offers Affiliate, Channel, and Strategic partner tiers, along with an industry-first commission Buyout Incentive Program.
Company Size & Ownership
- FluentStream was founded in 2010 and is headquartered in Denver, Colorado, operating as a fully remote company with approximately 56–71 employees as of 2024–2025.
- At the time of its acquisition by Ooma (NYSE: OOMA) for approximately $45 million in December 2025, FluentStream was generating an estimated $24–$25 million in annual revenue and $9.5–$10.5 million in adjusted EBITDA.
Compliance & Certifications
- FluentStream supports HIPAA and HITECH compliance, signing Business Associate Agreements (BAAs) with covered entities and protecting PHI using 256-bit AES military-grade encryption on all transmissions.
- The company also promotes GDPR-compliant workflows within its FluentStream Video product, and its contact center platform includes military-grade encryption and automated compliance alarms for regulated industries.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
15 offeringsAirDial
AirDial is a cellular-based replacement for traditional POTS (Plain Old Telephone Service) lines that works as a drop-in solution with no rewiring or hardware upgrades required. It is designed to support existing devices and is ideal for use cases like elevators, alarms, and fax lines that previously relied on analog phone lines. It provides cellular-based reliability without disrupting existing infrastructure.
Business Texting
A business SMS solution that allows teams to send and receive text messages using their business phone number from within the FluentStream platform. Features include two-way texting, group messaging, bulk and blast campaigns, drip campaigns, scheduled messaging, multimedia messaging (MMS), appointment reminders, and automation tools. It also handles 10DLC registration and compliance.
Cloud Communications Platform
FluentStream's cloud-hosted business phone system provides unlimited HD calling, intelligent call routing, auto-attendants with voice recognition, call queues, voicemail, and more than 100 features accessible from any device. The platform is designed for small and medium-sized businesses and requires no on-premises hardware. It includes emergency routing, network monitoring, single sign-on, and a full administrative web portal.
Cloud Storage
FluentStream's cloud storage service provides secure, long-term storage for call recordings, voicemails, faxes, and transcriptions. Every FluentStream account includes 1 GB free, with additional storage available via monthly subscription starting at $4 per GB or a la carte at $5 per GB. Recordings are stored in perpetuity and accessible from any internet-connected device.
Contact Center Services
FluentStream's contact center solution provides SMB call centers with features including call queues, skills-based routing, dynamic call routing, call recording, listen/whisper/barge capabilities, live agent manager, customer callback, and detailed call reports. The platform is designed to reduce hold times, improve first call resolution, and increase NPS and CSAT scores. It includes military-grade encryption and automated compliance alarms for regulated industries.
CRM Integrations
FluentStream integrates with more than 99 CRM platforms including Salesforce, HubSpot, and Zoho to connect phone system activity with customer data. Features include automatic call logging, screen pops on inbound calls, click-to-dial from within the CRM, and contact syncing. Salesforce integration additionally supports SMS and call routing.
eFax
A cloud-based electronic fax service that replaces physical fax machines by allowing users to send and receive faxes via email or a web portal from any device. Faxes are delivered as PDFs, and the service supports HIPAA-compliant workflows with encrypted delivery, number porting, fax logs, cover pages, and secure cloud storage. It requires no hardware and is accessible remotely.
FluentAI
An AI and automation layer built into the FluentStream communications platform that provides call recording and transcription, sentiment analysis, topics and keywords detection, AI-powered video meeting summaries, and voicemail drop. It is designed to help businesses turn conversations into actionable insights and automate routine communication tasks. Single sign-on (SSO) via Google or Microsoft is also included.
FluentAnalytics
A reporting and analytics product that provides real-time dashboards, scheduled reports, call queue statistics, and detailed interaction history for cloud communication teams. Administrators can track individual extension performance, monitor response times, and analyze call and queue data to make staffing and operational decisions. Reports can be scheduled on a daily, weekly, or monthly basis.
FluentStream Admin App
An iOS-only mobile application for account administrators that provides advanced remote management of the FluentStream phone system. Administrators can add, modify, or remove users, reset passwords, set custom notifications, manage routing, and create time conditions without being in the office. It is designed to support hybrid and fully remote workforces.
FluentStream for Microsoft Teams
A Microsoft Teams integration that brings FluentStream's phone system capabilities — including calling, voicemail, fax, video conferencing, and reporting — directly into the Microsoft Teams interface. FluentStream operates in the background to power reliable calling while users interact with the familiar Teams interface. It supports direct routing, call recording, transcription, admin management from within Teams, and SSO.
FluentStream Mobile App
A mobile application for iOS and Android that allows business users to make and receive calls, send texts, manage voicemails, forward calls, and sync business contacts from their personal phone using their work extension. The app is included free with FluentStream's Advanced and Complete plans. It allows users to update call routes and phone system settings from any device at any time.
FluentStream Video
An AI-powered cloud-based video conferencing platform offering HD video and audio, screen sharing, whiteboarding, polling, live chat, and AI-generated meeting summaries and action items. The platform supports HIPAA and GDPR-compliant meetings, features 99.999% uptime, end-to-end encryption, and integrates with Google Calendar, Outlook, and CRM tools. It is available as a standalone solution or fully integrated with FluentStream's cloud phone system.
FluentStream Webinar
A purpose-built webinar hosting product within the FluentStream Video platform, designed for large-scale virtual events such as training sessions, town halls, and conferences. It includes stage view, live streaming, attendee moderation, and audience engagement tools. It operates within the same FluentStream platform used for everyday communications.
WebPhone
A browser-based softphone that turns any computer into a fully functional business phone without requiring any downloads or desk hardware. WebPhone supports HD VoIP calling, SMS text messaging, voicemail management, call forwarding with Follow-Me Forwarding, call recording toggle, and access to the Interaction Detail Record. It is available as a downloadable app for Windows and Mac.
Considering FluentStream?
Our team will work with you to determine if FluentStream is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.