Fusion Connect
Procurement partnerAbout
Fusion Connect is a leading cloud communications provider delivering managed broadband access, UCaaS, CCaaS, SD-WAN, managed security, and Microsoft Teams calling solutions for mid-market and enterprise businesses. A Morgan Stanley Investment Management portfolio company, Fusion Connect provides US-based support teams and an industry-leading uptime service guarantee, earning G2 Leader status for Enterprise UCaaS Platforms and five G2 awards in the Spring 2026 report.
Details
VenSearch Intelligence
Ideal Customer
- Fusion Connect explicitly targets mid-market and enterprise organizations, positioning itself as a single-vendor provider for businesses with multiple locations requiring integrated connectivity, voice, collaboration, and security under one contract.
- Its named customer case studies — including a 400-location healthcare provider, multi-unit restaurant chains (Chipotle, Shake Shack), and automotive groups — illustrate an ideal customer profile of distributed businesses with 10 to 500+ locations seeking to consolidate vendors and simplify their telecom and IT stack.
Key Differentiators
- Fusion Connect's primary differentiators are its 100% US-based support operations, industry-leading service guarantees (100% uptime, rate lock, future-proof technology, and satisfaction guarantees), and its single-vendor model covering connectivity, UCaaS, CCaaS, SD-WAN, managed security, and Microsoft Teams calling under one contract and one invoice.
- In a market where offshore support is common, Fusion Connect has deliberately kept all technicians and support staff US-based, which it credits with a reported 667% NPS surge.
Industries Served
- Fusion Connect serves a broad range of industries including healthcare, retail, restaurants, professional services, manufacturing and distribution, financial services, and real estate.
- Named enterprise customers include Chipotle, Shake Shack, Jiffy Lube, and the YMCA, reflecting strength in multi-location retail, food service, and nonprofit verticals.
Service Coverage
- Fusion Connect operates as a North American managed service provider with nationwide coverage across all 50 U.S. states, with operations also extending to Canada and Puerto Rico.
- The company aggregates connectivity from 500+ fixed wireless providers and multiple wired carriers to reach any U.S. business location, including rural and remote sites.
Partnerships
- Fusion Connect has maintained a 23-year Microsoft partnership since 2002, holding status as a Microsoft Cloud Solution Provider (CSP), Microsoft Operator Connect partner, Microsoft Direct Routing provider, and Microsoft FastTrack Partner — enabling smooth Microsoft 365 and Teams deployments with access to Microsoft engineers.
- The company actively participates in the Telarus master agent channel and attends major channel events including the Channel Partners Conference & Expo and Telarus Partner Summit, indicating broad participation across the telecom agent and VAR ecosystem.
Company Size & Ownership
- Fusion Connect was founded in 1997 (originally as Fusion Telecommunications International) and currently employs approximately 1,500–1,700 people across its U.S. operations.
- Estimated annual revenue is approximately $358–380 million based on multiple third-party data sources.
Compliance & Certifications
- Fusion Connect maintains compliance frameworks aligned to HIPAA and PCI-DSS, as identified through third-party security assessments, and its platform supports regulatory compliance including PCI-DSS and SOC 2 for its managed cloud and network services.
- The company emphasizes US-based delivery of all support and security operations as part of its security posture.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
6 offeringsFusion Connect CCaaS
Cloud-based contact center solution enabling businesses to manage customer interactions across voice, chat, email, and digital channels. Features intelligent routing, queue management, real-time analytics, and CRM integrations for improved customer experience.
Fusion Connect Managed Broadband Access
Managed internet access service aggregating connectivity from multiple providers to deliver reliable, high-speed broadband to business locations. Includes proactive monitoring, SLA-backed performance, and single-bill simplicity across multiple sites.
Fusion Connect Managed SD-WAN
Managed SD-WAN service providing optimized, secure connectivity across business locations with application-aware routing, centralized policy management, and integrated security. Delivers business-class WAN performance with end-to-end management and monitoring.
Fusion Connect Managed Security
Managed security services protecting business networks and communications from cyber threats. Includes firewall management, threat detection, and security monitoring delivered by US-based support teams.
Fusion Connect UCaaS
Cloud-based unified communications platform integrating voice, video, presence, instant messaging, and desktop sharing through the FusionWorks application. Connects employees, customers, and stakeholders on any desktop or mobile device with enterprise-grade voice quality and collaboration tools.
Microsoft Teams Calling by Fusion Connect
Operator Connect and Direct Routing services enabling PSTN calling within Microsoft Teams, transforming Teams into a complete business phone system. Provides enterprise voice capabilities, call routing, and number management without requiring a separate Microsoft Calling Plan.
Considering Fusion Connect?
Our team will work with you to determine if Fusion Connect is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.