GigTel
Procurement partnerAbout
GigTel is a Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) provider that delivers cloud-based business phone systems, video conferencing, messaging, and collaboration tools. The company is a subsidiary of Endeavor Communications, a member-owned cooperative with over 70 years in telecommunications. GigTel serves businesses and residential customers across the US and Canada, offering all-inclusive per-user pricing with unlimited US-based support.
Details
Website
gigtel.comOfferings
18 active
VenSearch Intelligence
Ideal Customer
- GigTel's ideal customer is a small-to-mid-sized enterprise (SME) or mid-market organization with approximately 20 to 500 employees that treats communication as a mission-critical function.
- The company explicitly targets SMBs migrating off legacy on-premises PBX systems, businesses opening new locations or moving to the cloud, and organizations in regulated industries such as healthcare and legal that need compliance-ready communications.
Key Differentiators
- GigTel's primary differentiators are its white-glove, end-to-end managed service model—including planning, porting, configuration, onboarding, and user training—backed by unlimited 24/7 US-based support at no additional charge, which it contrasts against impersonal large carriers and low-cost self-service VoIP providers.
- A notable and frequently cited differentiator is its 'First Bill Review,' in which GigTel audits a customer's first invoice after activation to ensure charges match the original quote.
Industries Served
- GigTel serves a diverse range of industries including healthcare, legal, finance, retail, education (schools and libraries through its E-rate-eligible affiliate Synergetics), government/municipalities, and residential customers.
- The platform is specifically positioned for healthcare providers with HIPAA-compliant communications, and for professional service firms such as law and accounting practices that require CRM integration.
Service Coverage
- GigTel operates nationally across the United States, with coverage spanning 42 states and Canada, making it one of the fastest-growing UCaaS providers in the country.
- Its parent company, Endeavor Communications, is a local exchange carrier historically rooted in western and southwestern Indiana, serving over 16,000 customers in that region.
Partnerships
- GigTel signed with Jenne Cloud Services Brokerage in May 2022, gaining national exposure through Jenne's extensive network of agents, value-added resellers, MSPs, integrators, and telecom service providers—Jenne being one of the leading cloud master agents in the U.S. GigTel also partnered with Teraquant to deploy carrier-class Oracle Communications Session Border Controllers to enhance its UCaaS platform quality and security.
- On the technology integration side, GigTel offers out-of-the-box connectivity with 200+ CRMs and business applications including Microsoft Teams, Salesforce, Zendesk, Zoho, Bullhorn, Microsoft Dynamics, and Sugar, and supports certified hardware from Yealink, Grandstream, and Poly (Polycom).
Company Size & Ownership
- GigTel is estimated to have 51–200 employees, with some sources citing approximately 51 active employees as of mid-2025.
- Its annual revenue is reported at under $5 million, reflecting its status as a growing but still relatively small subsidiary.
Compliance & Certifications
- GigTel's platform is designed to be HIPAA-compliant for healthcare providers and SOC 2 Type II compliant for data security and privacy.
- All signaling and media are encrypted using SRTP and TLS to prevent eavesdropping, and data is stored in geographically redundant, Tier III/IV data centers within the United States.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
18 offeringsAdvanced Voicemail
GigTel's Advanced Voicemail feature allows users to manage voicemails through multiple delivery options including email delivery, online playback, phone playback, and speech-to-text transcription powered by Google machine learning. Users can set custom greetings and receive alerts for new messages from any internet-enabled device. This feature is included as part of GigTel's business communication solutions.
Auto Attendant (Automated Attendant Phone System)
GigTel's multi-tiered Auto Attendant serves as a virtual receptionist that routes inbound calls to the correct employee, department, location, or external number based on customizable time frames and menu options. Customers can create an unlimited number of Auto Attendants for different scenarios such as business hours, holidays, and after-hours, all managed from any internet-enabled device through the GigTel portal. It supports integration with CRMs like Salesforce and includes call forwarding, call waiting, call park, and custom greeting recording.
CCaaS (Contact Center as a Service)
GigTel's cloud-hosted contact center solution provides a user-friendly interface for managing agents, call queues, performance analytics, and real-time monitoring. It supports inbound and outbound interactions via phone, SMS, chat, and email, and integrates with CRMs including Salesforce, Zendesk, Zoho, Microsoft Dynamics, Bullhorn, and Sugar. Supervisors can barge, listen-in, and whisper coach on live agent calls through the supervisor portal.
CCaaS and UCaaS Integrations
GigTel offers out-of-the-box integrations with 200+ leading CRMs and business applications, including Microsoft Teams, Salesforce, Zendesk, Sugar, Bullhorn, Zoho, and Microsoft Dynamics. These integrations enable call logging, contact sync, and workflow automation directly within existing business tools. The integrations are fully managed and tested by GigTel to ensure a seamless experience.
Channel Partner Program
GigTel's Channel Partner program is designed for MSPs and technology business brokers who want to resell or represent GigTel's communications solutions to their own customers. Partners gain access to a Partner Portal with training resources and sales collateral, and receive support from GigTel technology advisors throughout the sales process. The program is intended to help technology partners grow their revenue by adding GigTel's UCaaS and CCaaS offerings to their portfolio.
Cloud Hosted VoIP Phone System
GigTel's cloud-hosted VoIP system eliminates on-premises PBX hardware and delivers enterprise-class voice calling over the internet with features including auto attendant, ring groups, E911, local numbers, music-on-hold, voicemail-to-email, and unlimited local and domestic long distance. Compatible phones include Yealink, Grandstream, and Poly (Polycom) SIP-compatible devices, which can be purchased outright, leased, or brought by the customer. Management is handled through a single online portal with unlimited US-based support included.
Communication Strategy Consulting
GigTel offers communication strategy consulting services in which they meet with company stakeholders to evaluate and plan the organization's overall communications and collaboration strategy. This service is distinct from implementation and is focused on advisory and planning before or alongside a UCaaS deployment. It is listed as a key differentiator on GigTel's About Us page.
eFax (Cloud Fax Add-On)
eFax is an optional cloud fax add-on available through GigTel that provides industry-leading security and a feature-packed console accessible on any device for a seamless online fax experience. It is offered as a complementary service to extend the functionality of GigTel's UCaaS and CCaaS platforms. GigTel positions it as a single-source add-on with integrated US-based support.
GigTel Mobile App (Unified Communications App)
The GigTel Mobile App extends the company's UC platform to iOS and Android smartphones and tablets, allowing users to make and receive calls using their business phone number, manage voicemails, send SMS, view corporate directory and presence, and seamlessly move live calls between devices. It maintains separate business and personal identities and supports call recording, conference calling, and configurable answering rules from the mobile device.
IP Phones (Business Communication Devices)
GigTel sells and leases IP desk phones featuring HD voice and advanced call processing, with supported brands including Yealink and Grandstream. Customers can purchase phones outright through GigTel, lease them on a monthly basis to avoid upfront costs, buy from another vendor, or bring their own unlocked SIP-compatible phones. GigTel can confirm compatibility and provision existing phones for customers.
Marketing on Hold
Marketing on Hold is an optional add-on that replaces the standard Music on Hold feature included with GigTel's Standard and Advanced seats with custom marketing messaging for callers placed on hold. It is offered as a complementary service to extend the functionality of GigTel's existing UCaaS and CCaaS platforms. GigTel provides it as part of a single-source vendor model with unified support.
Referral Partner Program
GigTel's Referral Partner program allows individuals and businesses to refer potential customers to GigTel in exchange for monthly residual income for the life of the contract, including renewals. Referral partners do not need telecom or sales experience and are not required to handle the sales process, as GigTel's technology advisors manage closing. Partners gain access to the GigTel Partner Portal with optional training resources and sales collateral.
Residential Communication Solutions
GigTel offers communication services for residential customers, providing fast and reliable voice service for personal home use. This is listed as a distinct customer segment alongside business solutions on the GigTel solutions overview page. The service is described as providing crystal-clear voice quality for personal communications.
SIP Trunking
GigTel offers SIP Trunking services that route voice communications over the internet, enabling businesses to upgrade legacy PBX systems to modern, affordable voice communication without replacing all existing infrastructure. It allows customers to retain their existing phone numbers and is described as a budget-minded solution for superior voice quality. Customer testimonials reference improved call quality and elimination of outages after switching to GigTel SIP Trunks.
UCaaS (Unified Communications as a Service)
GigTel's all-in-one cloud-based UCaaS platform unifies business phone service, video meetings, SMS, team messaging, auto attendant, and collaboration tools under a single management portal. It supports desk phones, computers, and smartphones and is hosted in geo-redundant data centers with a 99.999% uptime SLA. Pricing is flat per-user with no annual contracts, and the system includes unlimited US-based support at no additional cost.
Video Collaboration (Video Conferencing Solution)
GigTel's cloud-based video conferencing solution is included with the GigTel Advanced seat and is browser-based with no downloads required. It supports up to 25 meeting participants for standard video conferences, up to 1,000 attendees for webinars, and allows up to four simultaneous screen shares. Features include screen and file sharing, meeting recording, password protection, registration requirements, and waiting room controls.
White Glove Implementation and Support
GigTel provides end-to-end white glove implementation services that manage the full UC deployment process including planning, porting of existing phone numbers, configuration, onboarding, and user training. Unlimited 24/7 US-based support is included at no additional cost, and GigTel can manage the system on behalf of the customer at no additional charge if preferred. A First Bill Review is conducted after activation to ensure monthly fees align with quotes.
White Label Partner Program
GigTel offers a white label program that allows partners to brand and sell their own modern cloud communications and collaboration platform built on GigTel's infrastructure. This program is designed to add to a partner's revenue base by enabling them to go to market under their own brand. It is listed as a distinct partner option alongside Channel and Referral programs.
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