Glia
Procurement partnerAbout
Glia is a banking AI platform company that provides AI-powered customer interaction solutions purpose-built for regional and community banks, credit unions, and other financial institutions. The platform unifies voice AI, digital channels, and human agents on a single ChannelLess architecture to automate inquiries, grow loans and deposits, and improve contact center efficiency. Over 700 financial institutions use Glia to automate inbound and outbound interactions, empower frontline agents, and a...
Details
VenSearch Intelligence
Ideal Customer
- Glia's primary sweet spot is community and regional banks and credit unions, with over 700 such institutions currently on the platform.
- The company explicitly positions itself as purpose-built for regional and community financial institutions that need to deliver personalized service and scale efficiently without the resources of megabanks.
Key Differentiators
- Glia positions itself as the #1 Banking AI Platform and differentiates through its proprietary vertical media stack — which it claims delivers voice AI 50% faster than the nearest banking competitor — and its ChannelLess® architecture that eliminates data silos and enables seamless channel transitions without context loss.
- The company offers an industry-first contractual guarantee against AI hallucinations and prompt injections, a 'Priceless Pricing' model with a single flat fee (no per-seat, per-minute, or per-token charges), and a commitment to deploying AI in production within 100 days or less.
Industries Served
- Glia is purpose-built for financial services, with a specific focus on banks, credit unions, and insurance companies.
- The platform has also been deployed with insurance carriers and other regulated financial institutions, as evidenced by its InsurTech100 recognition and partnerships with insurers through Insurity's Workers' Comp Suite.
Service Coverage
- Glia primarily serves banks and credit unions across all 50 U.S. states, with more than 700 financial institutions currently on the platform.
- The company is headquartered in New York City, with R&D offices in Tallinn and Tartu, Estonia, and a Conversational AI Center of Excellence in Canada following its acquisition of Finn AI.
Partnerships
- Glia offers 100+ pre-built banking integrations with core processors and digital banking platforms, including FIS, Jack Henry (Banno Digital Platform), Fiserv, Alkami, Q2, COCC, DCI, Mambu, CSI, Corelation, CU*Answers, and Backbase, as well as CRMs such as Salesforce, HubSpot, ServiceNow, and Microsoft Dynamics.
- Strategic technology partnerships include AWS (achieving both the AWS AI Competency in Generative AI Applications and the AWS Financial Services Competency in Banking), RingCentral Ventures (a Series D investor and integration partner), Coconut Software (appointment scheduling integration), Insurity (Workers' Comp Suite integration for insurance), and First Orion (call authentication and spoof protection).
Company Size & Ownership
- Glia was founded in 2012 by Dan Michaeli, Justin DiPietro, and Carlos Paniagua, and currently employs approximately 450–453 people globally.
- The company has an estimated ARR of approximately $90.8 million (2024), up from $73.1 million in 2023, and achieved unicorn status in March 2022 with a $1 billion valuation.
Compliance & Certifications
- Glia holds SOC 2 Type II, PCI DSS Level 1 (at the application level, going beyond standard SOC 2), ISO 27001, GDPR, HIPAA/HITECH Type 1, and CCPA certifications, and supports compliance with FFIEC, GLBA, and NYDFS Part 500 for banking customers.
- Infrastructure security is further reinforced through AWS, which inherits SOC 1/2/3, ISO/IEC 27001, and FedRAMP/FISMA certifications.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
20 offeringsBanking AI Advisory Services
Banking AI Advisory Services are consultation and guidance offerings provided by Glia's North America-based banking AI advisors to help financial institutions navigate their AI journey. Services cover AI governance, security, workflows, integrations, and long-term AI strategy to help clients see the full picture at every step. Glia commits to delivering AI in production within 100 days or less as part of this advisory engagement.
Contact Center Optimization
Contact Center Optimization is a professional services offering where Glia shadows a client's contact center workflows and helps build a single pane of glass for agents to make processes more streamlined and efficient. It is designed to assess and redesign existing contact center operations to align with Glia's platform capabilities. This service is offered as an add-on enhancement for existing Glia customers.
Designated Client Engineer
The Designated Client Engineer is an add-on support service that provides a single point of contact with deep knowledge of the client's goals for all technical questions. It includes bi-monthly service review meetings to keep the client on track with their Glia deployment. This service is available to both new and existing Glia customers as an enhancement to their support plan.
Glia Agentic Workflows
Glia Agentic Workflows enables frontline teams to securely complete complex banking tasks across multiple banking systems from a single screen, covering the interaction through to back-office processes. The tool automates multi-step banking processes using agentic AI so agents do not need to switch between applications to complete tasks. It was launched to help financial institutions execute complex banking processes more efficiently during customer interactions.
Glia Analyst
Glia Analyst is an AI-powered analytics and workforce management tool that includes both a Quality Analyst and a Forecast Analyst component. The Quality Analyst component analyzes every call to provide coaching insights and help agents stay compliant, convert loans and deposits, and improve empathy across interactions. The Forecast Analyst component helps managers pinpoint staffing level needs using AI so teams can maintain superior service while planning for scale.
Glia Banker
Glia Banker is a voice and digital AI virtual assistant trained to handle over 1,000 banking journeys, including balance inquiries, card activations, payment lookups, and transfer requests. It automates up to 80% of inbound inquiries without human assistance, 24/7, and uses AI Intercept to predict member needs based on previous interactions and customize greetings. The system provides warm transfers with full context summaries when calls require agent escalation.
Glia Banking AI Platform
The Glia Banking AI Platform is a unified system of action for banks and credit unions that automates inbound inquiries, outbound campaigns, and internal workflows across voice, digital, and branch channels. It features triple-hot redundant infrastructure with 99.9999% uptime, PCI Level 1 security, and 100+ pre-built banking integrations. The platform draws from a self-learning knowledge base and connects banking cores, systems of engagement, and non-banking infrastructure.
Glia Branch
Glia Branch brings the same agentic workflows, AI copilots, and customer intelligence used in voice and digital contact centers directly to in-branch staff. It empowers branch employees with AI knowledge tools and automated workflows so they can deliver consistent, informed service during in-person member interactions. The product is designed to unify branch service with digital and voice channels on the same Glia platform.
Glia CoPilot
Glia CoPilot is an AI assistant for frontline contact center agents that surfaces real-time guidance on policies, upselling and cross-selling opportunities, promotions, and approved knowledge during live interactions. It helps agents convert loans and deposits and provide expert service without needing to search for information manually. The tool is designed to transform frontline agents into universal bankers by embedding AI knowledge directly into the interaction workflow.
Glia Development Services (Extensibility & Applets)
Glia Development Services help financial institutions customize and extend the Glia Banking AI Platform to meet specific operational needs through extensibility options and applets. The service is designed to help clients avoid complexity while building tailored solutions that support ongoing ROI. It includes both pre-built integration connections and support for custom logic and custom integrations with banking core systems.
Glia Digital
Glia Digital provides AI self-service, agent assist, high-touch collaboration tools, and next-generation messaging for digital banking channels. It enables financial institutions to offer always-on digital self-service, contain digital inquiries with AI, and support high-value interactions through tools such as CoBrowsing, video chat, and live observation. The product allows agents to proactively identify and assist customers who are stuck during online banking journeys such as loan applications.
Glia Outreach
Glia Outreach is an automated outbound campaign tool that enables banks and credit unions to scale AI-driven outreach for loan conversions, CD and share certificate renewals, payment reminders, and indirect borrower conversion. The tool automates outbound calling campaigns so financial institutions can grow assets without adding headcount. It targets use cases such as reducing delinquencies and growing deposits through proactive member contact.
Glia Relationship Management (GRM)
Glia Relationship Management is an AI-powered CRM built specifically for banking that unifies voice, digital, and branch interaction history with core banking data. It is designed to operate directly where frontline teams already work, providing a unified view of customer interactions across all channels without requiring agents to switch between systems. GRM is positioned as the AI CRM built for banking to support personalized service and relationship-driven banking.
Glia Voice
Glia Voice is a comprehensive voice AI product suite for banks and credit unions that includes inbound call automation, AI-powered routing, real-time agent guidance, and interaction analytics. It uses Glia's proprietary vertical media stack to deliver voice AI that is 50% faster than the nearest banking competitor with low latency and human-sounding responses. The suite covers automated inquiries, AI outreach campaigns, agent empowerment via CoPilot, and coaching and workforce planning via Glia Analyst.
Intelligent Reporting & Insights
Intelligent Reporting and Insights is a platform component that provides analytics and reporting across all customer interactions handled by the Glia platform. It gives managers and executives data-driven visibility into interaction performance, AI containment rates, agent productivity, and workforce planning metrics. The tool is described as part of the Glia Banking AI Platform and supports leadership decision-making with fully informed insights.
Interaction Strategy Workshops
Interaction Strategy Workshops are facilitated engagements offered by Glia to help financial institutions continually refine their customer interaction strategy. The workshops focus on improving agent performance, AI efficiency, and customer service quality. They are available as add-on enhancements for Glia customers seeking ongoing strategic guidance beyond their standard support plan.
Services & Support — White Glove
White Glove is Glia's foundational customer success plan that includes a designated launch expert through implementation, access to in-house client engineers via the Glia Support Portal, and ongoing program reviews to drive measurable results. It provides financial institutions with structured onboarding and ongoing support from Glia's North America-based banking AI advisors. The plan is designed to deliver AI in production within 100 days or less.
Services & Support — White Glove AI
White Glove AI is an elevated support tier that adds a designated AI consultant to help financial institutions fine-tune platform performance and reach KPI targets. It includes quarterly insights on AI impact, actionable recommendations to improve customer experience, and strategic recommendations to keep the Glia roadmap aligned with evolving goals. This tier is designed for organizations seeking ongoing AI performance optimization beyond standard implementation support.
Services & Support — White Glove AI Plus
White Glove AI Plus upgrades the AI consultant relationship to a full strategic partner engagement with a two-hour first-response SLA and phone support. It includes an annual strategic assessment with Glia's VP of Customer Success and proactive long-term roadmap planning. This tier is intended for institutions that want a deeper advisory relationship to guide their banking AI strategy over time.
Services & Support — White Glove AI Premier
White Glove AI Premier is Glia's highest support tier, offering a comprehensive advisory partnership with ongoing performance tuning, proactive risk monitoring, and innovation consulting. It includes bespoke AI-powered solutions for complex challenges, custom integration planning to embed Glia into core banking systems, and a full suite of advisory services. This tier is designed for institutions that want Glia to serve as an end-to-end strategic technology partner.
Considering Glia?
Our team will work with you to determine if Glia is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.