Globalgig
Procurement partnerAbout
Globalgig is a managed security and network services provider that helps enterprises connect, secure, and manage distributed environments across multiple sites, users, cloud, and IoT. The company designs, deploys, and manages solutions across 195+ countries using 600+ carriers, with services spanning internet, private networking, SD-WAN, wireless, voice, and a full managed security portfolio. Globalgig is a trading brand of iGEM Communications, holds SOC 2 and ISO 27001 certifications, and has a...
Details
Website
globalgig.comOfferings
21 active
VenSearch Intelligence
Ideal Customer
- Globalgig's ideal customer is a mid-to-large enterprise or multinational corporation with a distributed, multi-site footprint across multiple regions such as North America, EMEA, and APAC.
- They typically have a centralized IT or network engineering team that wants to outsource circuit procurement, hardware management, and day-to-day network and security operations to focus on higher-level strategy.
Key Differentiators
- Globalgig's primary differentiator is its single-provider, single-invoice model spanning 600+ carriers and 195+ countries, which eliminates the fragmentation and carrier management burden that enterprises typically face when sourcing global connectivity across multiple regions.
- The proprietary Orchestra Insight platform is positioned as a managed intelligence layer rather than a basic monitoring tool, correlating events across networks, security, wireless, IoT, voice, and cloud at the service level rather than the device level, providing proactive detection before user impact.
Industries Served
- Globalgig serves mid-market to enterprise customers across retail, logistics, healthcare, financial services, manufacturing, and hospitality, among other sectors.
- Their IoT connectivity service specifically calls out manufacturing, healthcare, logistics, and retail as target verticals, and their channel partner page references a multi-site hospital rollout as a reference case.
Service Coverage
- Globalgig operates globally, sourcing connectivity across 600+ carriers in 195+ countries and territories, making multi-country deployments routine rather than a special project.
- The company is headquartered in San Antonio, Texas, with offices across the U.S. and internationally in the UK, France, the Netherlands, and Australia.
Partnerships
- Globalgig's principal security platform partner is Palo Alto Networks, with an enhanced partnership announced in March 2025 covering Prisma SASE, Prisma Access, Prisma SD-WAN, Cortex XDR, and Cortex XSIAM.
- The company also works with Fortinet and Cisco for specific NGFW and networking deployment scenarios, CyberArk for privileged access management, and Megaport for software-defined cloud connectivity infrastructure.
Company Size & Ownership
- Globalgig was originally co-founded in 2008 and was acquired by iGEM Communications Holdings LLC in November 2016, after which iGEM adopted the Globalgig brand as its operating identity.
- The company currently employs approximately 94–110 people based on recent data points from multiple sources, with estimated annual revenue of approximately $25.8 million.
Compliance & Certifications
- Globalgig achieved SOC 2 Type II certification in January 2023, audited by BARR Advisory, covering security, confidentiality, and availability of its managed network services.
- In July 2026, the company also achieved ISO/IEC 27001:2022 certification, also audited by BARR Advisory, validating a comprehensive information security management system across its managed network and security services.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
21 offeringsAI Security
AI Security provides a coordinated set of controls addressing how employees use AI tools, how AI systems behave at runtime, and how AI-powered threats are detected. It includes AI access security for real-time monitoring and policy enforcement over employee interactions with generative AI applications such as ChatGPT, Microsoft Copilot, and Google Gemini, AI runtime security for protecting models and agents against prompt injection and unauthorized actions, and AI Security Posture Management (AI-SPM) for discovery and ongoing governance of AI systems across the environment. The service is delivered as a coordinated managed offering integrated with the broader secure networking architecture.
Channel Partner Program
Globalgig's channel partner program enables agents and resellers to win larger network and security deals by leveraging Globalgig's design, delivery, and managed operations capabilities for complex environments. Partners retain the customer relationship and commercial path while Globalgig handles discovery, architecture, deployment, vendor management, and post-deployment NOC and SOC operations. The program does not use tier systems or portals but operates deal-by-deal with direct access to regional presales specialists and the Chief Channel Officer.
Cloud Connect
Cloud Connect provides private, direct connectivity into cloud provider environments, bypassing the public internet. It is part of Globalgig's global networking portfolio and integrates with SD-WAN and SASE architecture so that all layers are designed, managed, and visible together in Orchestra Insight. It is aimed at enterprises requiring reliable, secure access to cloud infrastructure without traversing the public internet.
Edge Protection
Edge Protection delivers managed cloud-based security enforced at the point of access rather than at a physical perimeter. It consolidates Security Service Edge (SSE), Next-Generation Firewall (NGFW), and Secure Access Service Edge (SASE) into a single managed architecture, covering secure web gateway, CASB, ZTNA, firewall-as-a-service, DLP, DDoS protection, and enterprise browser security. Globalgig manages the full function from architecture through daily operations, primarily on Palo Alto Networks Prisma Access, with Fortinet available for NGFW deployments.
Endpoint Security
Endpoint Security provides integrated protection across endpoints, servers, workloads, IoT devices, and browsers as part of a layered Zero Trust architecture. It includes Extended Detection and Response (XDR) using Palo Alto Networks Cortex XDR with behavioral analytics, IoT and device security that discovers and monitors connected devices without requiring agents, and browser security for BYOD and unmanaged endpoints using Palo Alto Networks Prisma Browser. Detections are coordinated with network and identity security for full environmental context.
Hosted PBX
Hosted PBX is a cloud-delivered enterprise phone system with full functionality and no on-premises hardware required, including auto attendant, mobile and desktop applications, and call continuity features that route calls to alternative destinations if primary connectivity fails. It is suited for organizations moving telephony from capital to operational expenditure and for supporting hybrid and remote employees who access the same features regardless of location. Existing phone numbers can be ported to Hosted PBX in most markets.
Identity Security
Identity Security governs the full identity estate including human users, privileged accounts, machine identities, service accounts, API keys, and AI agents. It delivers Zero Trust access enforcement through SSE/SASE architecture, AI access security for monitoring and controlling employee use of generative AI tools, and privileged access management through CyberArk covering credential vaulting, just-in-time access, and session monitoring. The service extends least-privilege enforcement and audit trails to non-human identities that outnumber human users in most enterprise environments.
Internet
Globalgig provides business internet connectivity sourced across 600+ carriers in 195+ countries, covering fiber, broadband, dedicated internet access (DIA), and Ethernet access types. The service is carrier-diverse and managed through a single provider relationship, with unified support and visibility through Orchestra Insight. It serves as the transport layer underpinning SD-WAN and SASE architectures.
IoT Connectivity
IoT Connectivity deploys and manages IoT cellular connectivity at scale with secure cellular access, eSIM profiles, usage visibility, and carrier coordination through one provider. The Orchestra platform provides geo-fencing, IMEI locking, and usage anomaly detection at the SIM level, giving IT teams complete visibility into connected device activity. The service supports enterprises across manufacturing, healthcare, logistics, and retail with private network options to keep IoT traffic off the public internet.
LEO Satellite
LEO Satellite connectivity provides low-earth orbit satellite internet access for sites where terrestrial wired or wireless connectivity is unavailable or insufficient, such as remote locations and critical infrastructure. It is offered as part of Globalgig's wireless connectivity portfolio alongside 4G/5G options and can be configured as primary or backup connectivity. The service is managed through the same single-provider relationship and visibility platform as other Globalgig connectivity services.
Managed Intelligence
Managed Intelligence is Globalgig's AI-driven observability and management platform, delivered through Orchestra Insight, which measures service performance across availability, risk, and health for every managed service. Orchestra Insight correlates events across multiple services, sites, and devices to surface issues before they become visible faults, providing service-level intelligence rather than device-level alerts. It covers network services, security, wireless, IoT, voice, and Cloud Connect in a single operational view accessible to both Globalgig and the customer's team.
Managed Network Services
Managed Network Services provides monitoring, fault management, carrier escalation, configuration management, and circuit lifecycle management across customer networks. Globalgig operates its own 24/7 Network Operations Center (NOC) with defined ticket priority levels and mean time to resolution targets ranging from 4 hours for P1 critical outages to 36 hours for P4 low-priority requests. The service absorbs operational complexity as sites, carriers, and services scale, with Orchestra Insight providing unified visibility across every service.
Managed SD-WAN
Managed SD-WAN delivers intelligent traffic steering, performance optimization, centralized visibility, policy control, and day-to-day operational support for branch network connectivity. It runs across carrier-diverse transport including broadband, fiber, LTE, and MPLS, and integrates with SSE or SASE security architecture when deployed together. Globalgig manages the service end-to-end, including project management for multi-site rollouts aligned to customer maintenance windows.
Network Operations Center (NOC) Support
Globalgig operates its own 24/7/365 Network Operations Center that monitors customer networks and manages support tickets with defined priority levels and escalation processes. The NOC uses a ticket priority matrix ranging from P1 critical (15-minute mean time to accept, 4-hour mean time to resolution) to P4 low priority (60-minute MTTA, 36-hour MTTR). Escalation contacts including the Network Support Operations Manager, Incident Manager, and VP of Support Operations are available around the clock.
POTS Replacement
POTS Replacement provides a managed transition from legacy analog copper telephone lines to LTE cellular or VoIP alternatives, including support for non-voice analog devices such as fire alarm panels, fax lines, and security systems with compliance for fire code and life safety standards. The service delivers savings of up to 70% compared to continuing use of legacy POTS lines and includes a pre-deployment device audit and coverage qualification for each site. Both wired VoIP and wireless LTE cellular replacement options are available depending on site infrastructure.
Private Networking
Private Networking provides private wide-area network connectivity including MPLS VPN and Ethernet private networking for enterprise sites. It is offered as part of Globalgig's global networking portfolio spanning 195+ countries, supporting voice, data, and SD-WAN traffic over private rather than public internet paths. The service is managed through a single provider relationship with carrier diversity across 600+ carriers.
Security Management
Security Management provides the operational layer that makes a security architecture perform as designed, ranging from basic platform administration through fully outsourced security operations with Zero Trust enablement. It offers three tiers: administrative execution where Globalgig handles platform admin tasks to customer specifications, AI-driven detection with human SOC analyst confirmation and active remediation recommendations, and full Zero Trust evolution with proactive remediation and ongoing policy management. It also includes a unified SOC platform option (Cortex XSIAM) combining SIEM, SOAR, and XDR for organizations building or modernizing an internal SOC.
Security Professional Services
Security Professional Services provides security architecture design, project management, implementation, and post-implementation handover for Globalgig's security portfolio. The engagement begins with a structured discovery and environment assessment typically completed within two weeks, covering current state, gap analysis, technology selection rationale, and a phased implementation roadmap. Services cover deployment and configuration of Edge Security (SSE, SASE, NGFW, DDoS), Endpoint Security (XDR, IoT, browser), Identity Security (Zero Trust, PAM), AI Security, and Security Management platform onboarding.
SIM Management
SIM Management provides centralized control and visibility over enterprise SIM and eSIM deployments across wireless and IoT devices. Through the Orchestra platform, it enables geo-fencing to restrict service outside permitted regions, IMEI locking to prevent eSIM use in unauthorized devices, and usage anomaly detection to flag unusual consumption. It is managed through Globalgig as a single provider across 200+ wireless partnerships.
SIP Trunking
SIP Trunking delivers carrier-grade voice services over existing IP networks, replacing traditional TDM and ISDN circuits with flexible, lower-cost virtual channels that scale with call volume. It integrates with Microsoft Teams via direct routing, existing on-premises PBX systems, and other UCaaS platforms, and includes a secure trunking option with TLS signaling and SRTP media encryption, STIR/SHAKEN caller authentication, and support for global DID numbers. Billing options include per-trunk and pooled models across all locations.
Wireless Networking
Wireless Networking deploys 4G LTE and 5G cellular connectivity for primary access, failover, out-of-band management, and wireless broadband through a single managed provider. It supports multi-carrier configurations with intelligent failover, enabling resilient primary networks or critical backup connectivity that is operational on arrival at a site. The service is integrated with Globalgig's broader network and security management through Orchestra Insight.
Considering Globalgig?
Our team will work with you to determine if Globalgig is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.