Hawaiian Telcom
Procurement partnerAbout
Hawaiian Telcom is a Hawaii-based telecommunications provider offering 100% fiber internet, TV, and phone services to residential and business customers across the state. The company has invested over $1 billion in the past 10 years to expand its fiber infrastructure statewide, with a goal of making Hawaii the first fully fiber-enabled state. It serves customers on multiple Hawaiian islands including Oahu, Kauai, Maui, Molokai, Lanai, and Hawaii Island.
Details
VenSearch Intelligence
Ideal Customer
- Hawaiian Telcom's sweet spot spans a wide range—from small neighborhood businesses to mid-market enterprises (roughly 50–500 employees) and large public-sector or hospitality organizations operating across the Hawaiian Islands.
- Businesses with multiple locations requiring a unified statewide fiber network are particularly well served, as are organizations in healthcare, government, education, financial services, and hospitality that prioritize reliability, local support, and compliance.
Key Differentiators
- Hawaiian Telcom is the only internet provider in Hawaii offering 100% fiber-to-the-premises service, giving it a unique competitive position in the state.
- It has been recognized as 'Top Rated Internet' and 'Best Gaming Experience' provider in Hawaii by Ookla (Q3–Q4 2024), and received the Fiber Broadband Association's prestigious 2025 Star Award and Community Impact Award for its commitment to fiber expansion.
Industries Served
- Hawaiian Telcom serves residential consumers, small and medium-sized businesses, large enterprises, government agencies, and wholesale/carrier partners.
- Key verticals include healthcare (telehealth-capable infrastructure), financial services, military and civil defense (including a direct connection with Navy Region Hawaii), hospitality, and education.
Service Coverage
- Hawaiian Telcom operates exclusively within the state of Hawaii, serving all major islands including Oahu, Maui, Kauai, Hawaii Island, Molokai, and Lanai.
- The company currently reaches approximately 1.35 million residents across 155 cities in 4 counties, with fiber coverage available to roughly 92.4% of its footprint.
Partnerships
- Hawaiian Telcom's partner program enables resellers and agents to sell its fiber internet, business voice, and technology solutions, with OEM relationships including Cisco and Fortinet highlighted as key technology integrations.
- The company has a formal partnership with CBTS (a Cincinnati Bell Technology Solutions company and fellow AltaFiber subsidiary) to serve enterprise customers in Hawaii, with CBTS's technology partnerships spanning Cisco, Hewlett Packard Enterprise, Dell EMC, and IBM.
Company Size & Ownership
- Hawaiian Telcom was originally incorporated in 1883 as Mutual Telephone Company, making it one of the oldest telecom providers in the U.S. The company employs approximately 1,200–1,300 people and generates an estimated annual revenue in the range of $400–$500 million.
- A major growth milestone occurred in 2018 when it was acquired by Cincinnati Bell for approximately $650 million; Cincinnati Bell itself was subsequently acquired by Macquarie Infrastructure Partners (MIP) in September 2021.
Compliance & Certifications
- Hawaiian Telcom's Managed Security Services are designed to help customers meet compliance obligations under PCI DSS, HIPAA, and GLBA, and the company offers comprehensive security audits oriented around these frameworks.
- Its managed SIEM and SOC solution provides 24x7 monitoring, log storage, and reporting to support customers' regulatory needs.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
18 offeringsBulk Service for Residents
A bulk internet or connectivity service offering for residential communities, listed as a distinct community-focused service under Hawaiian Telcom's residential offerings. It is available through a community quick links section of the site.
Calling Features
A set of 13 calling features available to residential home phone customers, including Caller ID, Call Waiting, and Three-Way Calling. These features are offered as part of phone plans or as add-ons.
Discounted Services
Hawaiian Telcom offers discounted service programs for qualifying residential customers. This is listed as a distinct offering under the residential phone and services navigation.
eero
Hawaiian Telcom offers eero WiFi equipment, including the eero Pro 7, which is included free with select qualifying internet speed tiers such as the Fioptics 3 Gig plan. eero devices are used to extend and enhance home WiFi coverage.
Fioptics 1 Gig Internet
A symmetrical 1 Gigabit fiber internet plan priced at $50 per month for 2 years with eBill enrollment. Includes free activation and 1 month free. Equipment is not included in the base price.
Fioptics 100 Internet
A 100% fiber internet plan priced at $30 per month for 1 year with eBill enrollment. Includes free activation and is designed for residential customers. Equipment is not included in the base price.
Fioptics 3 Gig Internet
A symmetrical 3 Gigabit fiber internet plan priced at $80 per month for 2 years with eBill enrollment. Includes free activation, 1 month free, a free eero Pro 7 equipment, and free Netflix for a year.
Fioptics 600 Mbps Internet
A 100% fiber internet plan priced at $40 per month for 1 year with eBill enrollment. Includes free activation and is designed for residential customers. Equipment is not included in the base price.
Fioptics Home
An add-on home WiFi upgrade package that includes a wireless gateway and one WiFi extender for whole home coverage. It also includes Fioptics Care for maintenance of wiring and home network components, and Premium Tech Support covering networking, hardware, software, peripherals, and virus/spyware removal.
Fioptics Plus TV
A TV service offered by Hawaiian Telcom, available on Oahu and approved for neighbor islands including Kauai, Maui County, and Hawaii Island. The service gives customers a choice for TV service provider in those areas.
Home Phone
A residential home phone service offering multiple plans ranging from basic service to Go Local Plus, which includes 13 calling features for one low rate. Plans include unlimited calls within the U.S. starting at $29.95 per month for 3 years.
Home Voicemail
A voicemail service for residential customers featuring enhanced capabilities such as wake-up service, reminder messages, and the ability to view voice messages online. Priced at $7.99 per month standard rate or $6.04 per month with Go Local Plus, plus a $10 one-time activation fee.
International Long Distance
An international calling service offering affordable packages for customers to connect with friends and family in countries around the world. Available as part of Hawaiian Telcom's home phone service offerings.
Internet SafeGuard
An internet security add-on service offered to residential customers as part of Hawaiian Telcom's internet lineup. It is listed as a distinct internet feature option alongside Whole Home WiFi and Fioptics Home.
Nationwide Long Distance
A residential long distance phone service offering a wide range of affordable nationwide long distance plans to keep customers connected across the U.S. Available as an add-on to Hawaiian Telcom home phone service.
Referral Program
A referral program available to Hawaiian Telcom residential customers, listed as a distinct offering in the residential services navigation menu.
Whole Home WiFi
A residential WiFi service providing seamless and reliable WiFi coverage throughout the entire home to reduce dead spots and coverage drop-off. It is designed to work with Hawaiian Telcom's fiber internet service.
Wholesale & Carrier Services
Hawaiian Telcom offers wholesale and carrier services, referenced in the site footer as a distinct service category. This is targeted at other carriers and wholesale partners rather than retail customers.
Considering Hawaiian Telcom?
Our team will work with you to determine if Hawaiian Telcom is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.