Hiya
Procurement partnerAbout
Hiya is a voice intelligence and security company that protects phone calls from spam, fraud, and AI-generated scams while enabling businesses to display branded caller ID on outbound calls. Founded in 2015 as a spin-off from Whitepages, Hiya operates a Voice Intelligence Platform that analyzes over 28 billion calls monthly across 40+ countries, serving mobile network operators, businesses, and individual consumers. The company offers SaaS products for branded calling, network-level spam analyti...
Details
VenSearch Intelligence
Ideal Customer
- Hiya's enterprise sweet spot is mid-market to large enterprise companies that rely heavily on outbound calling — such as contact centers, sales teams, and customer support organizations — particularly in healthcare, financial services, insurance, and retail.
- For the carrier and OEM side, Hiya targets mobile network operators and device manufacturers seeking to differentiate their voice offerings and improve subscriber trust at the network level.
Key Differentiators
- Hiya differentiates itself through deep, native integrations at the mobile network and OEM level — unlike competitors that rely primarily on consumer apps, Hiya embeds protection directly into carrier infrastructure and device firmware, giving it unmatched scale and reach across 500+ million users.
- Its acquisition of Loccus.ai in 2024 added industry-leading real-time deepfake voice detection (identifying AI-generated voices with as little as 1.5 seconds of audio), a capability few competitors can match.
Industries Served
- Hiya primarily serves the telecommunications, enterprise business, and consumer mobile sectors.
- On the enterprise side, its Branded Call and Number Registration products are actively used by companies in healthcare, financial services, insurance, home services, retail, mortgage lending, and delivery.
Service Coverage
- Hiya operates globally, with its Voice Intelligence Platform active in over 40 countries spanning North America, Europe, Latin America, and Asia.
- The platform serves more than 500 million users worldwide through carrier and OEM partnerships, with specific network-level deployments across the US (AT&T, T-Mobile), Canada (Rogers), UK (BT, EE, Virgin Media O2, Vodafone), France (Bouygues Telecom), Germany (Deutsche Telekom), Spain (MasOrange), Norway (Telenor), and Latin America (Liberty Latin America).
Partnerships
- Hiya's most significant technology partnership is with Samsung, extended through 2028, powering Samsung Smart Call on hundreds of millions of Galaxy devices globally — a service that stopped 31 billion fraud and spam attempts in 2024 alone.
- On the carrier side, Hiya has deep network-level integrations with AT&T, T-Mobile, Rogers, BT, EE, Virgin Media O2, Vodafone UK, Telenor Norway, Deutsche Telekom, Bouygues Telecom, MasOrange, Liberty Latin America, and SoftBank's BBSS.
Company Size & Ownership
- Hiya was founded in 2016 when it was spun off from Whitepages, with founder Alex Algard stepping away from his parent company to lead it.
- The company currently employs approximately 150–238 people (estimates vary by source) across offices in Seattle, London, and Budapest, and has an estimated annual revenue of approximately $33.6 million.
Compliance & Certifications
- Hiya holds SOC 2 Type 2 compliance, which covers security, processing integrity, availability, confidentiality, and privacy — evaluated over a six-month period by an independent licensed CPA firm, building on an earlier SOC 2 Type 1 certification achieved in November 2020.
- Hiya also holds ISO 27001:2013 certification for its Information Security Management System (ISMS), issued by A-lign, an independent accredited certification body, after a rigorous process that took more than a year to complete.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
9 offeringsAI Voice Detection
AI Voice Detection is a real-time deepfake and synthetic voice detection technology that identifies AI-generated, cloned, or manipulated voices during live phone calls using machine learning models trained on voice characteristics. It achieves over 99% accuracy against complex real-world datasets and operates in fractions of a second, supporting multiple languages and low-quality audio channels. The technology is deployable for mobile network operators, OEMs, contact centers, communication platforms, and consumers via the Hiya mobile app, and is also available as a browser extension for verifying audio and video content.
Branded Call
Branded Call is a SaaS platform that allows businesses to display their company name, logo, and call reason on outbound calls to customers' mobile phones. It works at the network level through partnerships with major carriers in the US, Canada, UK, France, Germany, and Spain, requiring no integration with existing dialer or calling software. The product includes spoofing protection by authenticating outbound calls via API pre-announcement so only verified calls display branded identity.
Branded Call Pricing Plans
Hiya offers tiered monthly subscription plans for Branded Call, ranging from $99 per month for 750 branded calls to $835 per month for 10,000 branded calls, with additional branded calls billed at an overage rate. Plans include unlimited phone numbers, unlimited team members, full call analytics access, and Number Registration, with no minimum commitment required for self-service plans. A pay-as-you-go option starting at $0.14 per branded call is also available, and custom 12-month contracts are offered for larger enterprises through the sales team.
Hiya AI Phone
Hiya AI Phone is a mobile app for iOS and Android, currently available only in the US, that acts as a personal AI call assistant providing real-time scam detection, synthetic voice detection, and intelligent call summaries and transcripts after each conversation. The app uses real-time call and text data to identify scammers and adapt to evolving scam practices, while encrypting call data so that summaries, transcriptions, and recordings are stored only on the user's device. It offers a 14-day free trial and is designed for productivity-focused users who want both fraud protection and AI-assisted call management.
Hiya Amplify
Hiya Amplify is a program offered to mobile network operators that provides the product, pricing, and sales playbooks needed for carriers to sell branded calling services to their business customers. It enables operators to earn revenue on calls they are already routing by reselling Hiya's branded call capabilities under their own offering. The program is positioned as a ready-made revenue stream that leverages the same network integrations used for Hiya Protect.
Hiya for Operators (Carrier Network Solution)
Hiya's operator solution embeds AI-powered voice security directly into mobile network operator infrastructure to protect all subscribers from spam, scams, spoofing, and AI-driven threats without requiring a consumer app. It includes network-level spam blocking, an Intelligent Call Screener, in-call scam protection with real-time AI and deepfake detection alerts, decoy agents that capture live fraud intelligence, and an operations and admin console with real-time dashboards. The solution also enables carriers to offer branded calling services to business customers through the Hiya Amplify program, creating a new revenue stream from calls already being routed.
Hiya Spam Blocker
Hiya Spam Blocker is a consumer mobile app for iOS and Android that identifies unknown callers, blocks spam and telemarketer calls before the phone rings, and detects AI-generated deepfake voices during live calls in real time. The app includes a call screener that silently intercepts suspicious calls and a fraud detection engine that flags known scam tactics, alerting users mid-call with visible and audible warnings. It offers both a free Basic tier with caller ID and basic blocking and a Premium tier that adds AI voice and deepfake detection, fraud call detection, premium number lookups, advanced blocking, and visual voicemail.
Number Registration
Number Registration is a free service that allows businesses to register their phone numbers with carriers so that their calls are recognized as legitimate, reducing the risk of being labeled as spam or nuisance calls. After registration, businesses gain access to a caller reputation report card showing spam status and call performance insights across the Hiya Network and key partner networks. Registered numbers are vetted and propagated across global carrier systems within approximately 24 hours.
Spam Analytics
Spam Analytics is a network-level spam and fraud detection solution for mobile network operators, OEMs, and third-party app providers that provides visibility into spam, nuisance, and fraudulent calling activity across the mobile call ecosystem. It uses adaptive AI with self-learning spam protection, including Spam Threat Scanning, Personal Call Filtering, and Enterprise Caller Scoring, and integrates directly into carrier network infrastructure to automatically protect all subscribers without requiring a consumer app. The product also includes a dedicated analytics console for reporting on call threats, illegal caller activity, and protection performance.
Considering Hiya?
Our team will work with you to determine if Hiya is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.