Infrascale
VenSearch VerifiedAbout
Infrascale is a cloud-based data protection company founded in 2011 that provides backup and disaster recovery solutions for SaaS applications, endpoint devices, and servers. The company sells its products primarily through Managed Service Providers (MSPs) and Value-Added Resellers (VARs) serving SMB and mid-market end users. Infrascale protects over 65,000 companies and 280+ petabytes of data across 202 countries.
Details
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VenSearch Intelligence
Ideal Customer
- Infrascale's primary sweet spot is SMB and mid-market companies served through Managed Service Providers (MSPs) and Value-Added Resellers (VARs).
- The company's product lineup — including appliance tiers ranging from roughly 1 TB for small SMBs up to 60 TB SSD for larger mid-market clients — reflects this focus.
Key Differentiators
- Infrascale differentiates on three primary pillars: speed of recovery (average 2-minute boot-ready time for IBDR), award-winning customer support, and a broad multi-product platform spanning SaaS, endpoint, and server/DR protection under a single pane of glass.
- The company has won consecutive Stevie Awards for customer service from 2021 through 2026 (including a 2026 Gold Stevie for Customer Service Leader of the Year), was named to the CRN 2021 Storage 100 as one of the '20 Coolest Data Protection Companies,' and has appeared on Inc.'s Power Partner Awards in 2023, 2024, and 2025.
Industries Served
- Infrascale explicitly targets financial services, healthcare, education, government, construction, and manufacturing verticals, as listed on its website.
- The platform is positioned to serve compliance-sensitive industries given its support for HIPAA and Sarbanes-Oxley requirements, as noted on its legal page.
Service Coverage
- Infrascale operates globally, claiming coverage across 202 countries and protecting over 65,000 companies and 240,000+ devices.
- The company has employees across three continents — North America, Europe, and Asia — and maintains data center infrastructure supporting data sovereignty options in the US, Canada, EU/Ireland, and Australia.
Partnerships
- Infrascale is a certified Google Cloud Platform Technology Partner, with its IBDR-Direct product built on GCP infrastructure.
- On the channel side, Infrascale integrates natively with ConnectWise Manage (certified via the ConnectWise Invent program) and Autotask PSA for ticketing and billing automation, which are critical MSP workflow tools.
Company Size & Ownership
- Infrascale was founded in 2011 (formerly known as SOS Online Backup) by Ken Shaw, with current CEO Robert Peterson appointed in early 2022.
- Employee counts vary across sources but consistently fall in the 51–200 range, with one source estimating approximately 181 employees as of January 2026.
Compliance & Certifications
- Infrascale holds ISO/IEC 27001:2022 certification for its cloud services, audited by Schellman, an accredited certification body.
- The company also claims HIPAA compliance, Sarbanes-Oxley compliance, GDPR compliance (with an official GDPR Statement and registration with the US Department of Commerce International Trade Administration Data Privacy Framework), and is noted by third-party security profilers as SOC 2 compliant, PCI compliant, and CSA STAR Level 1 compliant.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
8 offeringsBackup as a Service (BaaS) for Servers and Applications
An enterprise-grade backup solution for physical servers, application servers, and virtual machines supporting Microsoft environments including Windows, SQL Server, SharePoint, and Exchange, as well as VMware and other virtual environments. It offers direct-to-cloud, on-premises appliance, or hybrid backup approaches with triple-layer end-to-end encryption and intelligent deduplication. The solution supports bare metal imaging and is managed through a centralized dashboard.
Data Security & Encryption
A security capability built into Infrascale products that provides triple-layer encryption for data during transfer and at rest, strict access controls, and compliance with standards including ISO/IEC 27001-2013 certification. Data is encrypted at the source, transmitted through a TLS tunnel, and stored using AES-256 encryption both on-premises and in the Infrascale cloud with logically and physically isolated customer environments. Additional endpoint security features include UltraSafe Private Key Encryption, geolocation, and remote wipe capabilities.
Disaster Recovery as a Service (DRaaS)
A cloud-based disaster recovery service built on the Infrascale Backup and Disaster Recovery platform that enables rapid failover of individual VMs, applications, servers, or entire networks either locally or in the cloud. The solution eliminates the need for a secondary data center by using Infrascale cloud infrastructure for failover compute and storage, with aggregated monthly subscription pricing. It supports physical and virtual appliance deployments and includes automated DR testing and continuous monitoring.
Hardware Financing
A financing option available through the Infrascale partner program that allows partners and customers to lease on-premises Cloud Failover Appliance hardware with no up-front capital expenditure instead of purchasing outright. This option is listed as a partner benefit to reduce initial investment costs for deploying the IBDR solution.
Infrascale Backup & Disaster Recovery – Direct (IBDR-Direct)
An appliance-free, cloud-first backup and disaster recovery solution for Windows servers and workstations that uses lightweight agent-based full-image backup and replicates directly to the Infrascale Cloud hosted on GCP, with no on-premises hardware required. It enables cloud boot failover for rapid disaster recovery, supports bare-metal recovery, file-level restore, and self-service DR testing, with AES-256 encryption in transit and at rest. Pricing includes 30 days of free cloud compute per device and is designed for MSPs needing fast deployment without physical appliance management.
Infrascale Backup & Disaster Recovery (IBDR)
A hybrid cloud backup and disaster recovery solution that protects physical and virtual servers including VMware, Hyper-V, Linux, and Windows, enabling local or cloud failover with an average boot-ready time of 2 minutes. The solution uses an on-premises Cloud Failover Appliance (physical or virtual) paired with Infrascale cloud storage and compute resources, supporting unlimited disaster recovery testing at no additional cost. It includes drag-and-drop DR runbook orchestration, dedicated cloud resources for failover, and is sold as aggregated component subscriptions with 1 TB storage increments.
Infrascale Cloud Application Backup (ICAB)
A SaaS backup software solution that protects data stored in Microsoft 365, Google Workspace, Box, Dropbox, and Salesforce from accidental deletion, ransomware, and limited native retention policies. It provides unlimited backup history, point-in-time restoration, AES-256 encryption at rest and in transit, and data sovereignty options across US, Canada, EU/Ireland, and Australia. The solution is cloud-based with pay-as-you-go pricing and supports granular or full restores available 24x7x365.
Infrascale Cloud Backup (ICB)
A direct-to-cloud backup and recovery software solution that protects endpoint devices including Windows and macOS laptops, desktops, mobile devices (iOS and Android), and Windows servers including SQL Server and Exchange databases. It features ransomware anomaly detection with proactive alerting, unlimited data retention and version history, device geolocation, remote wipe, AES-256 encryption, and integration with RMM and PSA tools like ConnectWise and Autotask. The solution is sold as a storage-based subscription in 1 TB increments.
Considering Infrascale?
Our team will work with you to determine if Infrascale is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.