IntelePeer
Procurement partnerAbout
IntelePeer is an enterprise AI, automation, and analytics platform company that helps organizations automate customer and patient interactions through conversational AI agents, real-time analytics, and omnichannel communications. The company serves healthcare organizations, financial services, retail, education, and transportation sectors, enabling automated scheduling, collections, patient access, and customer engagement workflows. IntelePeer also operates under the Aqurio brand, which is purpo...
Details
VenSearch Intelligence
Ideal Customer
- IntelePeer's sweet spot is large mid-market to Fortune 500 enterprise organizations, with documented customers including Fortune 100 and Fortune 50 companies in healthcare and financial services.
- Their AI solutions are specifically highlighted as serving 'Fortune 500 and large mid-market companies' across healthcare, retail, financial services, logistics, transportation, and insurance, with one Fortune 100 FinTech signing an 8-figure deal and a Fortune 50 health insurer automating 52M+ interactions annually.
Key Differentiators
- IntelePeer positions itself as 'the only end-to-end conversational AI platform provider,' differentiating on its full-stack ownership (carrier infrastructure, AI platform, analytics, and managed services under one roof) versus competitors that rely on disconnected third-party infrastructure.
- Key claimed differentiators include a 14-day deployment timeline, 91% reported autonomy rate (Aqurio SmartAgent), a healthcare-tuned ASR engine, native write-back to 70+ EHR/PMS systems, and a proprietary interaction dataset of 1B+ real-world customer interactions used to train its agents.
Industries Served
- IntelePeer's primary verticals are healthcare, financial services, insurance, retail, utilities, logistics/transportation, and government (via TX-RAMP certification).
- Healthcare is their dominant and fastest-growing segment, with depth in dental service organizations (DSOs), orthopedics, multi-specialty practices, and PE-backed provider groups; the company serves 26+ healthcare customers backed by 33 PE firms.
Service Coverage
- IntelePeer is primarily a North American company headquartered in Dania Beach, Florida, with all employees distributed across the United States.
- The Remend 2025 AI Service Provider Report explicitly notes IntelePeer is 'limited to North America, without multi-geographic deployment capabilities,' positioning it as a strong choice for North American enterprises.
Partnerships
- IntelePeer's most significant technology partnership is with Microsoft, spanning Azure OpenAI Service (embedding GPT into SmartAgent), Microsoft Azure Cosmos DB (integrated for enterprise-grade healthcare performance), and Microsoft Teams Operator Connect (certified in 2022 for direct routing).
- IntelePeer also has a longstanding partnership with Cisco (certified PSTN provider for Cisco Spark/Meraki) and integrates with Salesforce, Amazon Alexa, and 70+ EHR/PMS systems including Epic, Cerner, Athena, eCW, and NextGen.
Company Size & Ownership
- IntelePeer was founded in 2003 (formerly VoEX) and as of mid-2025 employs approximately 300–331 people, with multiple sources citing ~318–320 employees.
- Revenue estimates vary across aggregators: Getlatka estimates $35.2M ARR, ZoomInfo estimates $70.8M, and Owler/Growjo estimate $100M–$136M, reflecting both recurring AI ARR and legacy CPaaS revenue streams.
Compliance & Certifications
- IntelePeer holds a comprehensive stack of compliance certifications, including HIPAA/HITECH, SOC 2 Type II, HITRUST r2, PCI-DSS 4.0, ISO 27001:2022, ISO/IEC 42001:2023 (AI management systems), CCPA readiness, GDPR readiness, and TX-RAMP Level 2.
- The platform is also aligned with the NIST AI Risk Management Framework.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
13 offeringsAI Receptionist
AI Receptionist is a product that answers and routes incoming calls instantly with 24/7 accuracy. It functions as an automated front-line call handler, ensuring callers are directed appropriately without requiring human staff to be present.
Appointment Scheduler
Appointment Scheduler automates the scheduling, reminders, and confirmations process for any workflow. It handles the full scheduling lifecycle, reducing manual staff involvement in booking and follow-up tasks.
Collections
Collections is a product that streamlines payment outreach with compliant, automated workflows. It enables organizations to conduct outbound payment communications to customers or patients in a compliant manner without requiring manual staff outreach.
Managed Solutions
Managed Solutions is a fully managed service offering where IntelePeer's team designs, builds, tests, deploys, and continuously improves AI communications use cases on behalf of customers. The service includes API integration to applications, SmartAnalytics dashboard creation and modification, management of all AI solution components, and deployment of additional SmartAgent use cases. It is intended for organizations with limited time or internal expertise to operate the platform independently.
Patient Access & Digital Front Door
This is an Aqurio solution that automates all 11 inbound patient-access workflows including appointment scheduling, eligibility and insurance verification, patient intake, same-day appointments, waitlist fill, no-show confirmation, appointment reminders, post-visit follow-up, and callback routing. It operates 24/7 across voice, SMS, and webchat with real-time EHR write-back to Epic, Cerner, Athena, eCW, NextGen, and 70+ other platforms, achieving a reported 73% autonomy rate and deploying in 14 days.
Revenue Cycle & Back Office
This is an Aqurio solution that automates all 8 patient-accounting workflows including payment processing, estimate requests, balance inquiries, automated payment plans, aged AR outreach, collections conversations, denial management, and follow-up on denied claims. It captures PCI-DSS-compliant payments by voice or SMS link and posts outcomes to the billing system and PMS in real time, with denial classification across 380+ CARC/RARC codes and template-based appeal drafting with auto-attached clinical evidence.
SmartAgent
SmartAgent is an AI-powered virtual agent that handles inbound customer and patient interactions 24/7 across voice, SMS, MMS, and webchat channels. It performs end-to-end tasks including appointment scheduling, insurance eligibility verification, billing inquiries, intake, and EHR write-back without human involvement. The product supports 50+ languages and integrates with 70+ EHR and PMS systems including Epic, Cerner, Athena, and eCW.
SmartAgent (Aqurio)
Aqurio's SmartAgent is an agentic inbound operations product that handles every patient-initiated interaction end to end — scheduling, billing inquiries, insurance eligibility, registration, and after-hours intelligent routing — across inbound voice, SMS, MMS, and digital channels 24/7 in 50+ languages. It integrates natively with 70+ EHR and PMS systems, writes back to the patient chart including structured encounter notes and SOAP-style call summaries, and achieves a reported 91% autonomy rate with a 14-day deployment timeline. The product is HIPAA-safe, SOC 2 Type II, and HITRUST CSF certified.
SmartAnalytics
SmartAnalytics is an enterprise analytics platform that captures 100% of patient and customer interactions — voice, SMS, webchat, and email — and transforms them into structured operational intelligence including sentiment scoring, intent classification, AutoQA, and revenue attribution. It provides real-time dashboards for operations directors, QA teams, and CFOs, and exports natively to Snowflake, BigQuery, Tableau, and Power BI. The product is HIPAA-safe and SOC 2 Type II compliant and deploys in approximately 14 days.
SmartAnalytics (Aqurio)
Aqurio's SmartAnalytics is an operational intelligence layer that captures 100% of patient interactions — inbound and outbound, AI and human — across voice, SMS, webchat, and email in real time without changing existing workflows. It applies seven layers of analysis including transcription with healthcare-tuned ASR, sentiment and urgency scoring, intent classification, 100% AutoQA against custom rubrics, and revenue attribution tied to downstream EHR and AR events. Dashboards are pre-built for healthcare specialties and the product exports natively to Snowflake, BigQuery, Tableau, and Power BI.
SmartCare
SmartCare is a clinical assessment capability within SmartAgent purpose-built for specialty healthcare practices. Its voice AI agents conduct structured post-operative check-ins covering pain levels, wound status, mobility, and medications, then deliver SOAP-format summaries directly into the EMR workflow. When a clinical red flag is detected, SmartCare escalates in real time via EMR task creation and Teams notifications, with the leading use case being orthopedic post-arthroplasty and post-surgical follow-up.
SmartEngage
SmartEngage is an outbound AI agent platform that runs practice-initiated campaigns end-to-end across voice, SMS, MMS, and email without staff involvement. It handles collections across all AR aging buckets, patient recall and reactivation, care-gap closure, appointment reminders, NPS surveys, and no-show recovery, writing outcomes back to the EHR and billing system. The product is TCPA-compliant, supports 50+ languages, and a success-based pricing Revenue Recovery suite is planned for Q2 2026.
SmartEngage (Aqurio)
Aqurio's SmartEngage runs every outbound campaign end to end — collections across all AR aging buckets, recall, care-gap closure, reactivation, NPS surveys — via voice, SMS, MMS, and email without staff involvement. It pulls audiences directly from EHR and billing systems, segments by intent signals such as payment likelihood and language preference, runs multi-touch cadences, captures PCI-DSS-compliant payments in-call, and writes all outcomes back to the EHR and PMS. A success-based Revenue Recovery pricing suite is planned for Q2 2026.
Considering IntelePeer?
Our team will work with you to determine if IntelePeer is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.