Intrado
Procurement partnerAbout
Intrado Life & Safety is a global leader in emergency communications technology that provides end-to-end solutions for public safety answering points (PSAPs), telecommunications service providers, and enterprises. The company offers NG9-1-1 infrastructure, call handling systems, routing and location services, mass notification, and data analytics tools that process over 410 million 9-1-1 transactions annually. Founded over 45 years ago, Intrado serves schools, healthcare systems, government agen...
Details
VenSearch Intelligence
Ideal Customer
- Intrado's core customer is a public safety answering point (PSAP) of any size — from small rural agencies to large statewide and regional NG9-1-1 networks — that is transitioning from legacy infrastructure to IP-based, next-generation emergency communications.
- On the enterprise side, its ideal customers are large organizations with distributed multi-site environments (campuses, hospitals, government facilities, hotel chains, school districts) that must comply with federal and state E911 mandates such as Kari's Law and RAY BAUM's Act.
Key Differentiators
- Intrado's primary differentiator is its unmatched 45+ year legacy as the foundational infrastructure provider for 9-1-1 in the United States — it created the first Text-to-9-1-1 solution, operates the #1 E9-1-1 footprint in the U.S., and processes over 410 million emergency transactions annually across more than 6,000 PSAPs.
- Its end-to-end portfolio — spanning NG9-1-1 core infrastructure, GIS, AI-powered call handling, analytics (ECaTS, used by 3,000+ PSAPs), enterprise E911, mass notification, satellite communications, and cybersecurity — is a rare combination that few competitors can match at scale.
Industries Served
- Intrado serves a broad range of industries centered on public safety and emergency communications.
- Its primary customer segments include public safety agencies (PSAPs), state and local government, K-12 and higher education, healthcare systems, enterprise/corporate campuses, telecommunications carriers, hospitality, industrial/manufacturing, satellite ecosystem providers, telematics providers, and alarm monitoring companies.
Service Coverage
- Intrado operates primarily across the United States and Canada, with expanding international reach.
- The company is connected to over 6,000 primary and secondary PSAPs across North America, and its A9-1-1 network serves over 36 million citizens while processing more than 410 million 911 requests for assistance annually.
Partnerships
- Intrado maintains a long-standing and deepening strategic partnership with AT&T, including a June 2026 announcement of continued collaboration on NG9-1-1 innovation using the NG Nexus platform, as well as joint deployments supporting 50,000 endpoints for a global media company and implementations across a U.S. state department of education.
- Intrado's Emergency Routing Service (ERS) is integrated with Cisco Webex Calling Multi-Tenant to support enterprise E911 compliance in cloud UC environments, and Intrado also established a new carrier relationship with Zoom Video Communications in 2024.
Company Size & Ownership
- Intrado Life & Safety was founded as part of West Corporation (originally WATS Marketing of America, founded in 1978/1979) and has over 45 years of history in the 911 industry.
- Following its acquisition by Stonepeak in January 2023 for $2.4 billion, Intrado now operates as a standalone public safety-focused entity headquartered in Longmont, Colorado.
Compliance & Certifications
- Intrado's solutions are built around compliance with key public safety and communications standards, including NENA i3 (i3v3) standards for NG9-1-1 interoperability, FCC regulations including FCC 24-78 (NG9-1-1 OSP transition), Kari's Law, and RAY BAUM's Act for enterprise E911.
- Intrado Safety Shield has earned the FirstNet Certified™ designation following a rigorous third-party review covering security, data privacy, availability, mobility, scalability, and resiliency.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
19 offerings9-8-8 Georouting
9-8-8 Georouting connects 9-8-8 Suicide and Crisis Lifeline callers to the right local crisis center using location-based routing that goes beyond area codes. Built on proven 9-1-1 technology, the solution ensures callers in crisis reach local mental health support rather than being routed by area code alone. This innovation was unveiled in October 2023 to improve connections to local crisis resources.
Cybersecurity Solutions
Intrado's Cybersecurity Solutions safeguard PSAP networks and NG9-1-1 systems with proactive monitoring, threat detection, and risk mitigation strategies designed to protect critical emergency communications infrastructure from evolving cyber threats. The offering includes layered cybersecurity protections with secure network design and ongoing monitoring tailored specifically for emergency communications environments. Intrado has also enhanced its own cybersecurity operations with Palo Alto Networks Unit 42 Managed XSIAM.
ECaTS (Emergency Call Tracking System)
ECaTS is a comprehensive public safety analytics and reporting platform that consolidates call handling, Text-to-9-1-1, NG9-1-1, and network data into a single source of truth for PSAP operations. It provides near-real-time monitoring, MIS dashboards, staffing forecasts, ad hoc reporting, NENA i3 monitoring, wireless routing analysis, and NG9-1-1 call delivery analysis. Used by over 3,000 PSAPs, ECaTS analyzes more than 100 million calls annually and is CPE agnostic and i3 compliant.
Emergency Routing Service (ERS)
Emergency Routing Service (ERS) ensures enterprise emergency calls reach the correct PSAP when primary routing paths are unavailable or impacted, providing a backup routing mechanism for organizations relying on multi-line telephone systems. It is integrated with Cisco Webex Calling Multi-Tenant to help enterprises advance E9-1-1 compliance for cloud-based unified communications deployments. ERS is part of Intrado's broader Enterprise E9-1-1 compliance solution portfolio.
Enterprise E9-1-1
Enterprise E9-1-1 is a compliance and emergency routing solution for businesses that provides accurate location information delivery to emergency responders when calls originate from enterprise environments such as multi-line telephone systems. The solution includes Emergency Routing Service (ERS), Emergency Gateway (EGW), and Location Manager components to help organizations meet federal and state E9-1-1 compliance requirements including Ray Baum's Act and Kari's Law. It supports enterprises across campuses, facilities, and distributed workplaces.
ESInet Analytics & Reporting
ESInet Analytics and Reporting tools provide public safety agencies with greater visibility into network activity, operational performance, and service delivery across emergency communications environments. The tools help agencies monitor NG9-1-1 systems, identify performance trends, analyze wireless call routing, and make informed operational decisions based on near-real-time data. This network visibility capability is part of Intrado's NG9-1-1 infrastructure portfolio.
GIS Data Services
GIS Data Services deliver precise, standards-based mapping and location data to support accurate call routing, location validation, and situational awareness across NG9-1-1 PSAP environments. Intrado provides GIS data improvement, maintenance, and NG9-1-1 transitional data management services including GeoMSAG creation and Transitional Data Management Services (TDMS). The offering includes the proprietary Spatial Engine solution and TheAddresser platform, an enterprise-scale GIS collaboration tool for addressing authorities and PSAP personnel.
Intrado OneAlert
Intrado OneAlert is a mass notification and crisis communications platform that enables organizations to communicate quickly and effectively during critical events to support safety, preparedness, and response coordination. The platform serves enterprises, schools, healthcare systems, and other organizations requiring reliable emergency alerting, and is available in multiple languages including French for multilingual enterprises. OneAlert integrates with Emergency Routing Service (ERS) and has earned FirstNet Certified designation.
Locate Before Route
Locate Before Route is a routing and location solution for wireless carriers that uses handset-based location intelligence to replace traditional cell tower routing for wireless 9-1-1 calls. It routes wireless 9-1-1 calls to the correct PSAP the first time, reducing transfers and speeding emergency response by leveraging precise device location data rather than cell tower location approximations. The solution won the 2024 Fierce Network Innovation Award for Mobile Evolution Excellence.
NG Nexus
NG Nexus is a managed solution for telecommunications service providers that simplifies the path to NG9-1-1 compliance by delivering emergency traffic in the correct format for every PSAP, from legacy to i3. It was launched to help providers advance NG9-1-1 adoption and comply with FCC regulation (FCC 24-78), which mandated that OSPs transition to NG9-1-1-capable networks. The solution abstracts the complexity of supporting both legacy and next-generation PSAPs simultaneously.
NG9-1-1 Core Services
NG9-1-1 Core Services provide the complete IP-based infrastructure required for Next Generation 9-1-1, including ESInet, geospatial call routing, location services, Text-to-9-1-1, and multimedia support. The Advanced 9-1-1 (A9-1-1) network serves as the backbone for fully managed call routing and data delivery with interoperability across carriers, networks, and PSAPs. The service includes interoperability testing, CLEC/ILEC network gateway services, GIS i3 data services, CPE/call handling integration, and Text-to-9-1-1 solutions.
Professional Services
Professional Services provide expert implementation, training, and ongoing support tailored specifically to PSAP environments, helping agencies optimize performance, maintain compliance, and confidently manage mission-critical systems. Services include PSAP-focused training, implementation guidance, and technical support to ensure call takers, supervisors, and IT teams are prepared for evolving 9-1-1 technologies. The offering is designed to maximize the value of Intrado technology investments throughout the deployment lifecycle.
Satellite Communications Solutions
Intrado's Satellite Communications Solutions help satellite ecosystem providers including mobile network operators, satellite operators, device manufacturers, and relay centers extend access to emergency services when terrestrial networks are unavailable. The solutions maintain reliable 9-1-1 access for remote, rural, offshore, and disaster-affected environments where traditional network coverage is limited or absent. The offering supports both direct-to-device connectivity and satellite-enabled emergency communications compliance.
Text-to-9-1-1 Solutions
Text-to-9-1-1 Solutions provide PSAPs with IP-based text messaging capabilities as an alternative to voice calls for emergency communications, offering three industry-standard options to meet operational and community needs. The platform includes integrated translation services to expand accessibility for non-English speakers and individuals unable to place voice calls, with over 4.7 million text-to-9-1-1 messages received annually on Intrado's network. Intrado created the first-ever Text-to-9-1-1 solution and supports reporting and analytics for text communications through ECaTS.
TheAddresser
TheAddresser is an enterprise-scale GIS collaboration tool designed to support addressing authorities and PSAP personnel with adherence to regulatory requirements regarding NG9-1-1 GIS data and location-based 9-1-1 call routing. The platform enables users to request and track change requests for addresses, streets, and emergency service boundaries, automate nightly validation checks and error reporting, and streamline GIS data editing. It includes dedicated synchronization tools to avoid manual comparison of GIS data to tabular MSAG and ALI databases.
VIPER
VIPER is an on-premise NG9-1-1 call handling platform designed for public safety answering points that require operational control, proven performance, and local survivability. It delivers reliable emergency dispatch software with AI-enabled workflows to support faster, more informed decision-making in PSAP environments. The platform integrates with leading CAD, radio, GIS, and records systems to minimize disruption to current workflows.
VIPER Answer
VIPER Answer is an AI-powered call handling solution that automates routine non-emergency interactions to reduce telecommunicator workload and protect 9-1-1 capacity. It scales non-emergency call handling across existing CPE infrastructure, handling common requests efficiently so agency staff can remain focused on life-saving emergencies. The solution integrates with Emergency Routing Service (ERS) and helps agencies manage call volume without sacrificing community access to assistance.
VIPER NextGen
VIPER NextGen is a cloud-native, AI-enabled NG9-1-1 call handling platform that unifies voice, text, multimedia, routing, mapping, and analytics into a single integrated workflow for PSAPs. It is built on a geo-redundant, active-active architecture providing 99.999% availability with local survivability and seamless failover capabilities. The platform supports flexible deployment across cloud, on-premises, and hybrid environments to support phased NG9-1-1 modernization.
Voice Translation & Transcription
Voice Translation and Transcription is an AI-powered solution integrated into VIPER NextGen that provides real-time transcription and language translation during 9-1-1 calls to support telecommunicators in high-pressure situations. The technology speeds 9-1-1 response by reducing cognitive load on call-takers and helping agencies serve non-English speaking callers more effectively. It was announced as part of Intrado's broader portfolio of AI-enabled solutions for next-generation emergency communications modernization.
Considering Intrado?
Our team will work with you to determine if Intrado is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.