InvGate
About
InvGate develops an IT management platform consisting of two core products: InvGate Service Management, an ITSM platform for ticket management, workflows, and service delivery, and InvGate Asset Management, a platform for tracking and automating the full IT asset lifecycle. The company serves over 1,400 clients in more than 70 countries, offering both SaaS and on-premise deployment models.
Details
VenSearch Intelligence
Ideal Customer
- InvGate's primary sweet spot is mid-market organizations with 200–500 employees, though it broadly targets companies with 50–1,000 employees that need enterprise-grade ITSM maturity without the cost and implementation complexity of platforms like ServiceNow or BMC Helix.
- The platform is particularly well-suited to IT teams that have outgrown email-based support or basic ticketing tools, operate across distributed locations requiring centralized management, or are dissatisfied with the overhead of consultant-heavy incumbent platforms.
Key Differentiators
- InvGate's core positioning is delivering enterprise-grade ITSM and ITAM capabilities at 40–60% lower total cost of ownership than ServiceNow, with average go-live timelines of approximately two weeks versus the multi-quarter deployments typical of legacy platforms.
- Its fully no-code architecture means customers can design, automate, and modify complex workflows without scripting, developer resources, or consultant dependency — a direct contrast to platforms like ServiceNow and BMC Helix.
Industries Served
- InvGate formally targets seven industry verticals: Retail, Public Sector, Professional Services, Financial Services, Oil & Energy, Manufacturing, and Healthcare.
- Financial institutions such as banks and insurers use the platform for compliance, audit trails, and change control; healthcare organizations deploy it for incident management tied to medical devices and electronic health records; government and defense agencies — including the U.S. Army — rely on it for IT modernization and compliance in resource-constrained environments; and education institutions such as Harmony Public Schools use its self-service portals and no-code customization.
Service Coverage
- InvGate operates globally, with its operational headquarters in Buenos Aires, Argentina and a registered U.S. address in Claymont, DE, plus offices in Mexico, the United States, and the United Kingdom.
- The company serves organizations in more than 70 countries, with employees distributed across 5 continents including South America, North America, and Europe.
Partnerships
- InvGate maintains a formal Partner Program through which resellers, VARs, and technology consulting firms can sell and implement its ITSM and ITAM solutions, with tiered commissions and marketing support.
- Notable recent channel and technology partnerships include Curated Automation (a U.S.-based technology consulting firm that announced a partnership in September 2024) and Splashtop (which integrated with InvGate Asset Management in May 2025).
Company Size & Ownership
- InvGate was founded in 2008 by Ariel Gesto (CEO) and Liliana Gary (President & Co-Founder), and operated profitably as a bootstrapped company for approximately 14 years before taking outside capital.
- The company employs approximately 257–264 people as of mid-2026, primarily based in Buenos Aires with staff across 5 continents.
Compliance & Certifications
- InvGate holds ISO 27001:2022 certification for its Information Security Management System (ISMS), has completed SOC 2 Type II audits that assess the design and operating effectiveness of its security controls, and holds ISO 9001 certification for quality management.
- The company also affirms GDPR compliance across its platform.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
12 offeringsAudits and Compliance Solution
A solution within InvGate Asset Management that automates compliance tracking for regulations such as GDPR, HIPAA, ISO, and NIST CSF 2.0 by mapping IT assets to specific requirements and detecting deviations in real time. It enables centralized audit trails, automated policy enforcement via Smart Tags, shadow IT detection, pre-configured and custom compliance reports, and supports physical inventory audits using mobile devices or Zebra RFID readers.
Customer Experience and Implementation Services
InvGate's dedicated implementation and customer success team provides end-to-end support for onboarding, including kick-off and needs assessment, initial configuration and system integrations, role-based training, go-live support, and continuous improvement monitoring. The company offers 24/7 support and claims a track record of over 1,500 successful implementations, with migration from other platforms possible in a single day.
InvGate AI Hub
A suite of AI-powered capabilities embedded across InvGate Service Management and Asset Management, organized into five layers of AI. Features include a Virtual Service Agent for Microsoft Teams, WhatsApp, and Slack, AI-improved responses, ticket summarization, knowledge article generation, expert collaborator suggestion, smart request escalation, major and common problem detection, predictive risk and impact analysis, keyword generation, sentiment analysis, and AI Smart Search. It also includes AI Hub reports for measuring Virtual Service Agent deflection and agent AI adoption.
InvGate AI Hub for Asset Management
AI-powered capabilities embedded in InvGate Asset Management, including Atlas CMDB Auto-Mapping Suggestions, major incident detection, common problem detection, predictive risk and impact analysis, and AI Smart Search with Smart Recommendations. These features provide automated intelligence across the asset inventory and CMDB to improve governance and decision-making.
InvGate Asset Management
A unified IT asset management platform that tracks and automates every stage of the asset lifecycle from acquisition through disposal. It includes features for asset inventory, CMDB, network discovery, software metering, depreciation tracking, contract management, and compliance reporting. It supports multiple data collection methods including agent-based, agentless discovery, and direct imports from device managers.
InvGate Asset Management + Service Management Integration
A native integration that connects InvGate Asset Management and InvGate Service Management to link asset and service management processes such as request and incident management with relevant assets. The integration provides interactive dashboards, a CMDB view, and automated workflows to keep IT inventory aligned with business needs and support unified decision-making.
InvGate Service Management
A cloud or on-premise ITSM platform that combines no-code workflow design, AI-powered ticket management, self-service portals, knowledge management, change management, SLA tracking, and analytics into a single service desk solution. It supports ITIL best practices and integrates with tools like Microsoft Teams, Slack, Jira, Okta, and SAP. It is designed for IT and non-IT departments and can scale across an entire organization.
IT Asset Lifecycle Management Solution
A solution built on InvGate Asset Management that covers the full asset lifecycle from procurement and deployment through maintenance and disposal. It provides real-time visibility into asset stock levels, supports multiple inventory data collection methods, enables proactive hardware refresh planning, and automates key lifecycle processes to reduce operational time and unplanned costs.
IT Service Management Solution
A solution offering that modernizes IT service operations by unifying departments on InvGate Service Management, replacing manual and disconnected processes with automated, standardized workflows. It addresses common ITSM challenges such as cumbersome manual processes, scattered tools, low adoption, and lack of standardization, and includes smooth onboarding backed by InvGate's implementation and customer experience teams.
IT Spend Optimization Solution
A solution using InvGate Asset Management to help organizations control IT costs by tracking asset depreciation, monitoring software license usage, managing vendor contracts, and providing real-time financial dashboards. It helps IT managers, CIOs, CFOs, and procurement teams align IT spending with business goals and prevent budget overruns through automated cost tracking and predictive spending insights.
No-Code Workflow Builder
A visual drag-and-drop workflow engine within InvGate Service Management that allows teams to design, automate, and manage complex service processes without scripting or consultant dependency. It supports parallel execution, dynamic fields, dynamic subflows, SLA and OLA monitoring, reusable building blocks, AI-assisted workflow generation, and built-in action connectors to external tools like SharePoint, Outlook, and identity providers. Pre-built workflow templates are available for use cases such as employee onboarding, offboarding, change approvals, and software requests.
TeamViewer Integration with Asset Management
A native integration between InvGate Asset Management and TeamViewer that enables technicians to initiate remote desktop sessions directly from an asset's profile page with a single click. The integration also supports other remote desktop tools including Windows Remote Desktop, AnyDesk, and VNC, streamlining remote asset management and issue resolution.
Considering InvGate?
Our team will work with you to determine if InvGate is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.