IPFone
About
IPFone provides market-leading UCaaS, VoIP, SD-WAN, contact center solutions, and fiber Internet for business, all powered by Cisco's reliable and secure infrastructure. The company offers comprehensive cloud communication tools with over 25 years of industry experience.
Details
VenSearch Intelligence
Ideal Customer
- IPFone serves businesses ranging from SMB to enterprise, explicitly marketing to 'small to large businesses' and maintaining a dedicated mid-market and enterprise solutions consulting function.
- Their UCaaS platform supports over 100,000 seats, and they have served multi-site enterprise accounts such as a healthcare network totaling ~1,780 seats across five hospitals and 60 clinics.
Key Differentiators
- IPFone differentiates on high-touch, white-glove service delivery — offering free on-site installation for 5+ seat deployments, dedicated project managers, in-depth training, and 24/7 US-based support backed by a written 6-month satisfaction guarantee, which is uncommon among UCaaS providers.
- The company positions itself as a single-source provider of voice, internet, contact center, SD-WAN, and AI solutions, all powered by Cisco infrastructure.
Industries Served
- IPFone explicitly targets and markets solutions to healthcare (private practices, clinics, hospitals, dentists, veterinarians), financial services, legal services (law firms, attorneys, paralegal offices), hospitality, construction and real estate, manufacturing, retail, marketing agencies, and education (via the E-Rate program for K-12 schools and libraries).
- They have documented case studies in healthcare (multi-hospital SIP trunking deployments) and government transportation (multi-site SIP trunking).
Service Coverage
- IPFone operates primarily across the United States with additional reach into the Caribbean and up to 25 other countries, offering coast-to-coast service delivery including free on-site installation.
- The company is headquartered in North Miami, FL, with additional offices in Jacksonville, FL and Roswell, GA, and houses its core network infrastructure in geo-redundant data centers at NAP of the Americas in Miami and Databank in Dallas, TX.
Partnerships
- IPFone's most significant technology partnership is with Cisco, holding Cisco Certified Partner status and building its UCaaS platform on Cisco's BroadSoft softswitch (acquired by Cisco in 2017) and delivering Cisco Webex as a primary product.
- They also partner with Cisco Meraki for SD-WAN, Microsoft for Teams Direct Routing, Bicom Systems (a decade-long platform partnership powering approximately 35% of new deals), and OnviSource for AI-driven analytics and automation.
Company Size & Ownership
- IPFone was founded in 1997 and is estimated to have approximately 51–200 employees, with multiple sources converging around 100 employees; RocketReach estimates ~102 employees and revenue of approximately $19.3–$53.2 million annually (estimates vary by source, with ZoomInfo citing $53.2M).
- In 2026, IPFone was ranked No. 4189 on the Inc. 5000 list of America's fastest-growing private companies, recognized for 53% three-year revenue growth.
Compliance & Certifications
- IPFone markets HIPAA-compliant call recording, cloud faxing with HIPAA-compliant encryption, and encrypted voice communications for industries requiring data privacy.
- Their infrastructure employs certified end-to-end encryption, 24/7 monitoring, geo-redundant data centers, and regular security audits.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
22 offeringsAI Call Recording
AI-enhanced call recording solution for businesses. Uses artificial intelligence to improve call recording and analysis capabilities.
AI Voice Agents
AI-powered voice agents for automated customer interactions. Provides artificial intelligence capabilities for handling voice communications.
Call Analytics
Analytics solution for tracking and analyzing business call data and performance. Provides insights into call patterns and business communications.
Contact Center
Feature-rich call management solution with CRM integration, queue monitoring and more. An advanced cloud-based platform designed to enhance customer experiences through intelligent, proactive, personalized interactions.
Conversation Intelligence Platform
AI-powered platform for analyzing business conversations and extracting insights. Provides intelligent analysis of customer and business communications.
CRM Integration
Integration capabilities to connect business phone systems with customer relationship management platforms. Enables seamless integration between communications and CRM systems.
E-Rate Program
Program participation to help eligible schools and libraries obtain affordable telecommunications services. Assists educational institutions with discounted communication services.
Easy PBX
Cloud-based PBX solution for businesses. Listed as a solution by need for business communications.
Fax Solutions
Cloud-based faxing solutions for businesses. Provides digital fax capabilities as part of business communications suite.
High-Speed Internet
Fiber internet service to improve accessibility and browsing speeds for business. Provides symmetrical upload and download speeds, guaranteed bandwidth, and 99.99% uptime.
IPFone UCaaS
Cloud-based unified communications platform powered by Cisco Webex infrastructure, delivering enterprise voice, video conferencing, team messaging, and collaboration tools through a single application. Supports over 100,000 seats and includes AI-powered features, 99.999% uptime SLA, and integrations with Microsoft Teams, Salesforce, and cloud storage applications.
IPFone With Webex
A fully integrated solution that features IPFone voice with Cisco Webex Meetings. It combines calling, meetings, messaging, and file sharing into one app to streamline teamwork and produce results.
IPFoneGO!
Business mobility solution with a dedicated eSIM line that requires no apps. Provides mobile business communications capabilities.
Microsoft Teams Direct Routing
Integrates premium calling features with Microsoft Teams solutions. Provides reliable voice, advanced call features, and cost-effective PSTN connectivity for Microsoft Teams users.
Phones Hardware
Business phone hardware including Cisco, Polycom, and Yealink phone models. Offers various IP phones from entry-level to executive models with features like HD voice, color displays, and video capabilities.
POTSBOX Pro (POTS Replacement)
Solution to replace Plain Old Telephone Service (POTS) lines for businesses. Provides modern alternative to traditional telephone service infrastructure.
SD-WAN
100% centralized cloud management for SD-WAN, security, networking, and application control using Cisco Meraki technology. Provides network optimization, security, and centralized management capabilities.
SIP Trunking
Service to reduce operation costs and increase efficiency by connecting businesses to the cloud. Provides cloud-based telephony connectivity for business phone systems.
SMS Manager
Text messaging management solution for businesses. Enables business text messaging capabilities and management.
VoIP Phone System
Powerful voice-over-IP telephony communications for any business operation. Provides comprehensive cloud-based phone system capabilities for businesses.
Webex Contact Center
Advanced cloud-based contact center platform designed for businesses to enhance customer experiences through intelligent, proactive, personalized interactions. Features omnichannel support, AI-powered assistance, and comprehensive analytics.
Wireless Internet
Unlimited 5G wireless internet for businesses with fast, reliable connectivity, no data caps, and continuous connectivity. Provides wireless internet as an alternative to fixed broadband.
Considering IPFone?
Our team will work with you to determine if IPFone is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.