IT Glue
Procurement partnerAbout
IT Glue is a SOC 2-compliant IT documentation management platform used by over 13,000 organizations in 70+ countries, primarily serving MSPs and IT departments. The platform enables teams to find, track, and manage IT documentation, passwords, network assets, and configurations in a centralized repository. IT Glue is a subsidiary of Kaseya, which acquired the company in 2016.
Details
VenSearch Intelligence
Ideal Customer
- IT Glue's sweet spot is MSPs with 50 or more users, where its sophisticated automation, relationship mapping, and multi-client documentation capabilities deliver the most value.
- Competitor analysis notes that IT Glue 'dominates the 50+ user enterprise MSP market' and that its pricing and complexity can create friction for very small shops (5–50 users).
Key Differentiators
- IT Glue positions itself as the gold standard and industry standard for MSP IT documentation, and was ranked No. 1 in G2's 2025 Best Software Awards for Content Management Products out of 4,551 total products in that category.
- It has won over 30 productivity and innovation awards since 2016, was named IT Operations & Management Company of the Year at the 2024 SDC Awards, and consistently earns G2 Leader badges in Standard Operating Procedures, Password Manager, Knowledge Management, and Knowledge Base categories.
Industries Served
- IT Glue's primary market is the managed service provider (MSP) industry, with IT Services and IT Consulting representing roughly 61% of its customer base by industry.
- Its platform also finds use in hospitals and healthcare (approximately 7% of customers), construction, software development, and other verticals that rely on MSPs for IT support.
Service Coverage
- IT Glue operates as a global platform, serving organizations across 70+ countries with offices around the world.
- The platform is used by over 13,000 organizations globally, and at the time of Kaseya's acquisition announcement, it was already serving over 150,000 users and 500,000 businesses worldwide.
Partnerships
- IT Glue maintains over 60 native integrations and 35+ documented technology and channel partnerships, including deep integrations with leading PSA platforms (ConnectWise Manage, Autotask PSA, Kaseya BMS), RMM tools (Kaseya VSA, ConnectWise Automate, NinjaRMM), and networking/monitoring vendors (Cisco Meraki, Auvik, Domotz, N-able).
- It also integrates with Microsoft 365, Microsoft Entra ID, Active Directory, Microsoft Teams, Slack, Acronis Cyber Protect Cloud, Jamf, WatchGuard, and Citrix, among others.
Company Size & Ownership
- IT Glue was founded in 2013 in Vancouver, British Columbia, and was acquired by Kaseya in December 2018 (though the relationship began quietly around 2016).
- Employee count estimates vary across sources, with PitchBook reporting approximately 181 employees, ZoomInfo reporting 51–200, and Owler estimating 100–250; revenue estimates similarly range from ~$17M (ZoomInfo) to ~$32M (other aggregators), reflecting its position as a mid-sized SaaS business unit within Kaseya.
Compliance & Certifications
- IT Glue holds SOC 2 Type II certification, which it claims is unique among IT documentation platforms in the MSP channel — describing itself as 'the only IT documentation platform in the channel' to have achieved this designation.
- The platform also incorporates host-proof hosting for its password vault, enforced multi-factor authentication on all accounts, and rigorous change management controls.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
6 offeringsIT Glue
IT Glue is an award-winning, SOC 2-compliant documentation management platform that allows IT teams and MSPs to find, track, and manage all IT documentation in one centralized location. It includes structured documentation, relationship mapping, secure password management, 60+ native integrations, and AI-powered automation that captures clicks and keystrokes to auto-generate SOPs. It is licensed on a per-user basis with Basic, Select, and Enterprise pricing tiers.
Kaseya University IT Glue Certification
Kaseya University provides courses to help users become IT Glue Certified Professionals. The training covers how to get the most out of IT Glue and how to implement documentation best practices.
MyGlue
MyGlue is an add-on to IT Glue that provides a simple and secure way for IT teams to collaborate with end users and clients. It offers secure password management, a centralized company hub for policies and technical guides, and allows clients to access their IT Glue instance. It is licensed on a flat fee basis as an add-on to IT Glue.
myITprocess
myITprocess is a product that enables MSPs to showcase their value through strategic quarterly business reviews (QBRs) and technology assessments. It allows users to search and link IT Glue Configurations and Flexible Assets directly within myITprocess, and can be used to guide compliance reviews of various IT standards. It is licensed on a per-organization basis.
Network Glue
Network Glue is an add-on to IT Glue that automates network discovery, documentation, and diagramming. It automatically discovers and documents all network devices including managed, unmanaged, virtual, Hyper-V, and VMware devices, pulls enriched user and group information from Microsoft 365, Entra ID, and Active Directory, and enables automated password rotation on a schedule or on demand. It is licensed on a flat fee basis as an add-on to IT Glue.
Premier Onboarding
IT Glue offers dedicated onboarding and consulting services for new customers as part of its plans. This service is listed as a feature available within IT Glue's platform plans to help customers get set up and productive with the documentation platform.
Considering IT Glue?
Our team will work with you to determine if IT Glue is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.