Join Digital
About
Join Digital provides an agentic network platform called Graphite AI that unifies wireless and wired access, secure SD-WAN, and SASE for enterprise customers. The platform is built on open standards, disaggregated hardware, and nearly a decade of curated network operations telemetry to enable AI-driven automation, self-healing connectivity, and unified observability. Founded in 2018, the company serves hundreds of global enterprises and is recognized in the Gartner Magic Quadrant for Enterprise ...
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Details
VenSearch Intelligence
Ideal Customer
- Join Digital's sweet spot is mid-market to large enterprise organizations managing distributed campus and branch office environments, particularly those with lean IT teams that need to reduce operational overhead and avoid capital expenditure on hardware.
- Their NaaS and Graphite AI platform are especially well-suited for organizations with multiple locations—ranging from microbranch home offices to multi-site enterprise campuses—that want per-user or per-space OpEx pricing, zero-touch provisioning, and AI-driven network management without dedicated on-site network engineers.
Key Differentiators
- Join Digital differentiates primarily through its Graphite AI agentic network platform, which unifies wired/wireless access, Secure SD-WAN, and SASE under a single management plane built on open-standard (OpenLAN/OpenWiFi) hardware—eliminating vendor lock-in that characterizes competitors like Cisco Meraki.
- The company claims a 96% fully automated ticket resolution rate, up to 80% reduction in operational noise, and a 40% improvement in mean time to resolution through AgenticOps, positioning itself as the solution for lean IT teams managing complex, distributed environments.
Industries Served
- Join Digital primarily targets enterprise and commercial real estate (CRE) segments, with solutions explicitly designed for corporate offices, multi-tenant office buildings, flexible and coworking spaces, move-in ready spec suites, and remote or microbranch offices.
- Named customer verticals include technology companies (ServiceNow), energy (Southwestern Energy), IT services (Hitachi Solutions), nonprofits (Silicon Valley Community Foundation), and the built environment/construction sector through its strategic investor and partner Obayashi Corporation, a major Japanese construction conglomerate.
Service Coverage
- Join Digital operates primarily across North America, with a documented presence in over 20 markets in the United States and a growing international footprint.
- The company has established a strong market presence in Japan and is actively expanding into Australia and Southeast Asia through its 2026 distribution partnership with Connex Information Technologies, a global value-added IT distributor covering Asia-Pacific, the Middle East, Africa, and Oceania.
Partnerships
- Join Digital's primary technology partnerships center on SSE/SASE provider interoperability—its SASE Extend and Coffee Shop Networking products explicitly support integration with Zscaler, Netskope, Cato Networks, and Palo Alto Networks for security service edge inspection.
- On the infrastructure side, Join Digital is an active participant in the TIP OpenLAN community (OpenWiFi and OpenLAN standards), and CEO Karl May is a visible contributor to the OpenLAN Global Summit, positioning the company within the open-standard networking ecosystem alongside vendors like Edgecore.
Company Size
- Join Digital was founded in 2017 (formerly known as Cloudbus) and is headquartered in Campbell, California.
- The company has approximately 44–48 employees across three continents as of 2026, with estimated annual revenue ranging between $5.1M and $25M–$50M depending on the source, with GetLatka estimating ~$4.1M ARR in 2024 and LeadIQ estimating $25M–$50M in 2026.
Ownership
- Join Digital is a privately held company, venture-backed and incorporated as Join Digital, Inc. (formerly Cloudbus).
- Its investor base includes Canaan Partners (lead Series A investor), Building Ventures (CRE-focused VC), MS&AD Ventures (Japanese insurance and financial group's venture arm), Plug and Play Ventures, Plug and Play Insurtech, and Obayashi Corporation (a major Japanese construction company that also became a strategic partner).
Compliance & Certifications
- Publicly available sources do not confirm specific certifications such as SOC 2, HIPAA, PCI-DSS, FedRAMP, or ISO 27001 for Join Digital.
- The company emphasizes native Zero Trust Network Access (ZTNA), embedded Next-Generation Firewall (NGFW), behavioral anomaly detection, and carrier-grade security as core platform features, and its NaaS offering includes built-in Zero Trust security as part of guaranteed SLAs.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
13 offeringsAgentic Operations (AgenticOps)
AgenticOps is the AI-driven network and security operations engine within Graphite AI, trained on nearly a decade of curated network operations telemetry to self-heal the network and act on structured workflows. It continuously monitors network health, automatically detects and correlates issues, and resolves repeatable tasks with a reported 96% fully automated ticket resolution rate. Features include zero-touch provisioning, flexible templating for rapid deployments, automated upgrades and patches, and network health workflow automations.
Coffee Shop Networking
Coffee Shop Networking is a solution that delivers SASE and next-generation wireless access in a streamlined, cloud-native platform for distributed and hybrid workforces working from microbranch locations such as home offices or third-party spaces. It provides Zero Trust secure access, plug-and-play deployment, embedded NGFW and ZTNA, and unified real-time telemetry from a single dashboard. The solution supports integration with existing SSE providers and enables lean IT teams to deploy and operate any number of microbranches using templated configurations and AgenticOps.
Context-Aware Observability
Context-Aware Observability is a platform component of Graphite AI that delivers accurate, AI-ready telemetry data and unified observability across the full network fabric. Unlike basic QoS and telemetry that only ingest metrics from network devices, this capability ingests the full context of the connected network fabric, environment, and physical conditions that affect performance and reliability. It provides real-time insights to unified telemetry feeds that power agentic workflows and instant issue detection.
Graphite AI Agentic Network Platform
Graphite AI is an agentic network platform that unifies network and security infrastructure including wireless and wired access, secure SD-WAN, and SASE under a single management plane. It is built on open-standard hardware, trained on nearly a decade of curated network operations telemetry, and delivers self-healing connectivity, context-aware observability, and agentic operations. The platform supports on-premise or cloud subscription models and is compatible with open-standard access points and switches.
Leaner IT Operations
This solution leverages the Graphite AI platform to automate routine network management and troubleshooting tasks, enabling small IT teams to manage large-scale, complex network environments without increasing headcount. It promises to reduce alerts and operational noise by up to 80%, achieve a 96% automated issue resolution rate, and shrink mean time to resolution by 40% through unified telemetry, AI-driven diagnostics, and agentic workflows. Features include zero-touch provisioning, single-pane-of-glass visibility, and automated configuration drift detection.
Network-as-a-Service (NaaS)
Join NaaS is a fully managed, as-a-service offering that provides all IT services at satellite or branch offices including high-speed Wi-Fi, secure networks for employees and guests, customized A/V and collaboration technology, and printer service under a per-user or per-space pricing model. The service includes proactive network monitoring, continuous AI optimizations, guaranteed performance SLAs, built-in Zero Trust security, and an evergreen technology stack with zero capital expenditure. It is designed to operate IT as pure OpEx, allowing enterprises to manage their workplace portfolio with agility.
Open Enterprise Networking
Open Enterprise Networking is a platform capability within Graphite AI that provides zero lock-in, disaggregated open-standard network hardware for enterprise environments. It eliminates vendor lock-in by allowing compatibility with any open-standard access points or switches and interoperability with legacy network equipment. This approach enables flexible scaling and freedom from forced hardware upgrades.
SASE Extend
SASE Extend defines traffic behavior, resilience, and transport at the SD-WAN layer and bridges existing Secure Service Edge providers such as Zscaler, Netskope, Cato, or Palo Alto Networks based on specific security needs. It enables application-aware traffic steering so that only regulated or sensitive traffic is routed through an SSE for inspection, reducing unnecessary backhaul and license consumption. The product includes embedded Next-Gen Firewall, Zero Trust Network Access, and agentic operations capabilities.
Secure Branch Network Modernization
This solution converges next-generation networking and security into one AI-native platform to eliminate operational silos and outsized costs of traditional MPLS and appliance-based SD-WAN for branch environments. It enables centralized, repeatable site configurations, single-pane-of-glass visibility, and AI-driven traffic automations that scale to multiple branches without adding headcount. The solution supports incremental migration alongside existing legacy network infrastructure to ensure zero-downtime transitions.
Secure SD-WAN
Secure SD-WAN provides application-aware routing intelligence with embedded security, automating WAN management to achieve high reliability and connectivity performance without hardware dependencies or complex configurations. Features include multi-WAN redundancy, automated path selection, policy-based security insertion, application-aware routing, and behavioral anomaly detection. It supports phased, risk-free migration from existing MPLS or SD-WAN connections.
Wi-Fi 7 / 10GbE Network Refresh
This solution enables enterprises to upgrade their existing wireless and wired infrastructure to Wi-Fi 7 and 10GbE switching through a phased, risk-free migration that operates alongside existing legacy networks. It delivers multi-gigabit speeds, ultra-low latency, support for high-density device environments, and a 10GbE wired backbone to eliminate bottlenecks. Graphite AI continuously monitors and optimizes the refreshed network, with zero-touch provisioning enabling deployment without requiring senior engineers on-site.
Wireless and Wired Access
This product module provides AI-powered Wi-Fi and enterprise switching designed for carrier-grade reliability and native Zero Trust Network Access. It supports Wi-Fi 7 connectivity and multi-gigabit 10GbE switching, delivering fast and secure connectivity for every device and user without the cost and hassle of manual maintenance. The product is built on open-standard hardware and managed centrally through Graphite AI.
Workplace Analytics
Workplace Analytics is a network-integrated feature delivered as part of the Join NaaS solution that provides real-time environmental quality, occupancy, and space utilization data. It enables organizations to optimize their spaces and enhance employee experiences by delivering actionable insights about how workspaces are being used. The solution is described as helping customers make better investment decisions and reduce commute times for employees.
Considering Join Digital?
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