Kore.ai
Procurement partnerAbout
Conversational AI and virtual agent platform used to power self-service, agent assist, and enterprise AI automation in contact centers — not a CCaaS platform itself, but the AI layer deployed on top of any CCaaS or telephony infrastructure. The XO Platform provides no-code tools for building AI-powered virtual assistants handling voice and digital channels. AgentAssist delivers real-time guidance, next-best-action recommendations, and automated interaction summaries to live agents. Used by 350+ ...
Details
VenSearch Intelligence
Ideal Customer
- Kore.ai's sweet spot is large enterprises and Global 2000 companies — particularly those in regulated industries such as banking, healthcare, insurance, and telecommunications that require secure, governed, and scalable AI deployments.
- The platform is explicitly designed for organizations needing 'large, complex deployments' within intricate customer service IT ecosystems, per Forrester's assessment.
Key Differentiators
- Kore.ai differentiates itself through model, cloud, data, and channel agnosticism — allowing enterprises to swap LLMs (OpenAI, Anthropic, Google Gemini, Azure OpenAI, etc.) without platform lock-in, unlike competitors tied to specific model stacks.
- Its Artemis platform introduces the Agent Blueprint Language (ABL) and the Arch reasoning-based agent, which Gartner called 'visionary and ambitious' and cited as distinctive builder tools not found in most peers.
Industries Served
- Kore.ai primarily serves regulated, high-volume industries including banking and financial services (with BankAssist, a pre-built solution for account inquiries, disputes, and card servicing), healthcare (with HealthAssist for patient engagement, appointment scheduling, and claims processing), retail and e-commerce (with RetailAssist), telecommunications, insurance, and travel and hospitality.
- The platform also targets horizontal enterprise functions including IT service desks, HR, and recruiting.
Service Coverage
- Kore.ai operates globally, with its official headquarters remaining in Orlando, FL and a strategic headquarters established in San Mateo, CA (Bay Area) in May 2026.
- The company maintains offices in New York, London, Frankfurt, Dubai, Hyderabad, Seoul, Tokyo, and São Paulo, supporting customers across North America, Europe, the Middle East, Asia-Pacific, and South America.
Partnerships
- Kore.ai has deep strategic partnerships with both Microsoft and AWS.
- With Microsoft, it is an Azure IP Co-sell Ready partner and a launch partner for Microsoft Agent 365, with integrations spanning Azure AI Foundry, Microsoft Teams, Microsoft 365 Copilot, Microsoft Copilot Studio, Dynamics 365, Entra ID, and the Microsoft Graph API.
Company Size & Ownership
- Kore.ai was founded in 2013 by Raj Koneru and has approximately 1,200–1,230 employees as of 2026, having grown from roughly 803 employees in early 2023.
- The company reports annual recurring revenue of $100M+ (as of early 2024) with estimated total annual revenue in the $100M–$250M range; it has raised approximately $224–$296M in total funding across multiple rounds, most notably a $150M Series D in January 2024.
Compliance & Certifications
- Kore.ai holds SOC 2 Type II, PCI DSS, and ISO/IEC 27001:2022 certifications, and is FedRAMP Moderate Authorized, HIPAA-aligned, HiTrust compliant, and GDPR and CCPA compliant, as confirmed by its public Trust Center.
- The platform also aligns with NIST 800-53 security practices and is compliant with the EU AI Act and the DESC Cloud Service Provider standard.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
3 offeringsAgentAssist
Real-time AI copilot for live contact center agents — surfaces relevant knowledge, next-best-action suggestions, compliance scripts, and automated call summaries during active interactions. Reduces average handle time and improves agent consistency without replacing human judgment.
SmartAssist
Pre-built AI virtual agent for contact center customer self-service — handles inbound voice and digital contacts for common intents (account inquiries, password resets, order status, appointment scheduling) before routing complex cases to live agents with full conversation context.
XO Platform
No-code/low-code platform for building, testing, deploying, and managing AI-powered virtual assistants across voice, chat, email, and digital channels. Supports LLM orchestration, multi-turn conversations, intent recognition, and backend integrations (CRM, EHR, ERP). Deployable on any cloud or on-premises; integrates with all major CCaaS platforms.
Considering Kore.ai?
Our team will work with you to determine if Kore.ai is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.