Krisp
Procurement partnerAbout
Krisp is a Voice AI platform that provides noise cancellation, accent conversion, voice translation, and AI meeting note-taking technology for individuals, teams, contact centers, and developers. The company serves over 2,500 contact centers including 87 Fortune 500 companies and has deployed its noise cancellation technology on 200 million-plus devices worldwide. Krisp's products operate across three main segments: an AI Meeting Assistant for professionals and teams, a Call Center AI platform f...
Details
VenSearch Intelligence
Ideal Customer
- Krisp targets three distinct customer segments: individual professionals and SMB teams using its AI Meeting Assistant, mid-market to large enterprise contact centers and BPOs using its Call Center AI suite, and developers building voice-enabled products using its VIVA and RTC SDKs.
- For the contact center segment, its sweet spot is large offshore BPO operations and enterprise contact centers that run multiple CCaaS platforms and need a CCaaS-agnostic voice AI layer — customers like TTEC, Concentrix, Teleperformance, and Cognizant are listed partners.
Key Differentiators
- Krisp's primary technical differentiators are its on-device, bot-free architecture and bidirectional audio processing: noise cancellation runs entirely on the local device with no audio sent to external servers, and meeting transcription captures audio through a virtual audio driver rather than injecting a visible bot into calls — a meaningful privacy and user-experience advantage over competitors like Otter.ai and Fireflies.
- Its Call Center AI operates as a CCaaS-agnostic smart layer requiring no telephony integration, making it uniquely deployable across any softphone platform, which is particularly valuable for BPOs managing multiple client CCaaS environments.
Industries Served
- Krisp serves a broad range of industries, with particularly strong penetration in contact centers and business process outsourcing (BPO), healthcare, financial services and insurance, technology companies, and education.
- Its Call Center AI suite is purpose-built for offshore BPO operations, and its HIPAA compliance framework and Business Associate Agreement capability make it directly applicable to healthcare organizations handling ePHI.
Service Coverage
- Krisp operates as a globally distributed company, headquartered in Berkeley, California, with engineering and research teams based in Yerevan, Armenia, and staff spread across multiple continents.
- Its software has been deployed on over 200 million devices worldwide and processes more than 75 billion minutes of voice conversations per month, with customers in more than 200 countries.
Partnerships
- Krisp maintains deep technology integration partnerships with Discord (noise cancellation embedded in all Discord platforms including desktop, mobile, and browser), Twilio (launch partner for Twilio's Audio Processor API providing noise cancellation for Twilio Programmable Voice and Video), RingCentral, Vonage, Zoho Voice, LiveKit, Vapi, Daily, Aircall, PhoneBurner, and oVice, among more than 100 embedded integrations.
- On the contact center side, Krisp has established go-to-market relationships with major BPO and outsourcer partners including TTEC, Concentrix, Teleperformance, Cognizant, Startek, Transparent BPO, Firstsource, iEnergizer, and Arrivia.
Company Size & Ownership
- Krisp was founded in 2017 in Yerevan, Armenia by Davit Baghdasaryan and Artavazd Minasyan and is currently headquartered in Berkeley, California.
- Employee count estimates vary across sources but converge in the range of approximately 200–343 employees, with one source citing approximately 322 people across four continents.
Compliance & Certifications
- Krisp holds SOC 2 Type II certification, is HIPAA compliant (including Business Associate Agreement capability for healthcare customers), PCI-DSS certified, GDPR compliant, ISO 27001 compliant, and has achieved CSA Star Level 1 compliance.
- It supports SSO, SCIM, and two-factor authentication, and encrypts all data at rest using AES-256 and in transit using TLS 1.3.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
17 offeringsAI Meeting Assistant
A bot-free AI meeting assistant for professionals and teams that provides real-time transcription, meeting recording, AI-generated notes and summaries, and action item tracking across Zoom, Microsoft Teams, Google Meet, Slack Huddles, and more. It includes CRM integrations to push notes and action items directly to Salesforce, HubSpot, Slack, and other tools. It also features noise cancellation and accent conversion during meetings, plus pre-meeting agenda suggestions and on-time notifications.
AI Note Taker
An AI-powered note-taking feature within the Krisp AI Meeting Assistant that automatically generates accurate meeting notes from transcripts so users never miss a detail. It supports 16 languages for transcripts and summaries and allows one-click sharing via Slack or an easy-to-navigate timeline. Custom Vocabulary with up to 750 workspace-level terms is supported to capture industry-specific language accurately.
Audio/Video to Text Transcription
A web-based AI transcription tool that allows users to upload audio or video files and convert them to text instantly without downloading any software. It supports formats including MP3, WAV, M4A, MP4, MOV, WMV, AVI, and others up to 1GB, and delivers editable transcripts with speaker identification, AI summaries, and action items. The tool supports 16-plus languages including English, German, Spanish, French, and Hindi.
Call Center AI - Accent Conversion
A real-time AI accent conversion solution for contact centers that softens and adjusts agent accents bidirectionally, supporting Indian, Filipino, LatAm, Pakistani, and African English accents with American and British English outputs. A new Customer Accent Conversion feature also softens customer accents in real time to improve agent comprehension without changing the customer's voice, tone, or emotion. It works instantly with any CCaaS or call center platform without integration requirements.
Call Center AI - Agent Assist
A real-time AI assistant for call center agents that provides contextually relevant knowledge during calls, instant call summaries, follow-up items, and on-device PII and PCI redaction. It supports agents across the full call lifecycle with real-time answers, smart summaries, and coaching feedback. It also includes compliance macros and a knowledge chat feature.
Call Center AI - Noise Cancellation
A real-time AI noise cancellation solution for contact centers that removes background noises, competing voices, and echoes bidirectionally from agent and customer audio streams. It deploys as a smart layer between the agent's headset and any CCaaS or UCaaS softphone platform, requiring no telephony integration, and has been deployed on over 200 million devices worldwide processing 75 billion-plus minutes of audio monthly. Reported outcomes include a 10% decrease in AHT, 8% increase in CSAT, and 78% drop in noise complaints.
Call Center AI - Speech Analytics
An automatic post-call scoring and analytics solution that scores 100% of contact center conversations without sampling or manual review. It includes call scoring to quality assurance standards, performance monitoring across the full call population, and compliance monitoring with violations flagged in transcript context. It eliminates the need for manual QA review by providing complete coverage of every call.
Call Center AI - Voice Security
A real-time voice security solution for contact centers that provides protection against AI voice clones, social engineering, and agent impersonation. It includes deepfake detection to flag synthetic and cloned voices, fraud detection with real-time social engineering alerts, and agent voice verification to confirm who is on the call. The product is listed as being in early access.
Call Center AI - Voice Translation
A real-time AI voice translation service for contact centers supporting 60-plus languages in any-to-any language pairs. It joins calls instantly without requiring integration with CX or voice platforms and includes built-in background voice cancellation. It is designed to remove language barriers between agents and customers in live call center environments.
RTC SDK - Accent Conversion SDK
A developer SDK for embedding Krisp's real-time accent conversion technology into communication platforms and human-to-human call applications. It is part of the RTC SDK family alongside the Noise Cancellation SDK and is designed for contact centers and communication platforms. Developers can integrate accent conversion directly into their own products using this SDK.
RTC SDK - Noise Cancellation SDK
A developer SDK for embedding Krisp's noise cancellation technology into communication platforms and human-to-human call applications. It is part of the RTC SDK family designed for contact centers and communication platforms requiring real-time audio processing. It is listed separately from the VIVA SDK which targets voice AI agent use cases.
VIVA SDK - Interruption Prediction
A developer SDK model that classifies mid-response speech in real time to distinguish real interruptions from backchannels such as 'mhm,' telling AI voice agents when to stop talking and when to continue. It operates on audio only in real time and is part of the VIVA SDK suite. It helps prevent premature agent stops triggered by listener affirmations.
VIVA SDK - Signal Detectors
A developer SDK model that performs real-time accent detection, gender detection, and synthetic speech detection on caller audio. These signals can be used for call routing and other downstream decisions in voice AI applications. It is part of the VIVA SDK family available to developers building voice-first products.
VIVA SDK - Turn Prediction
A developer SDK model that predicts when a speaker is done talking directly from raw audio without requiring transcription, enabling AI voice agents to avoid awkward pauses and talk-overs. It is multilingual and operates on audio only, running on CPU. It is part of the VIVA SDK family alongside Voice Isolation and other signal models.
VIVA SDK - Voice Activity Detection (VAD)
A developer SDK model that detects speech versus silence accurately and is robust against background noise and secondary voices to reduce false triggers. It runs on CPU with low latency and is part of the VIVA SDK suite for voice AI agent pipelines. It is designed to work even in noisy real-world audio environments.
VIVA SDK - Voice Isolation
A developer SDK that provides AI voice isolation to separate the primary speaker's voice from competing voices, background chatter, and room echo before the audio reaches a speech-to-text engine. Version 2.5 achieves 46% fewer word errors and 15ms latency running on CPU, and is available in four model variants: Default, Balanced, Lite, and HD for 32kHz streams. It supports Python, Node.js, Go, and iOS SDKs with LiveKit, Pipecat, and raw WebRTC pipelines.
Voice Translation API
A real-time speech-to-speech translation API supporting 61 languages in any-to-any language pairs, designed for accuracy-critical applications such as enterprise contact centers. It includes built-in background voice cancellation, custom vocabulary and dictionary configuration per session, and is accessible via WebSocket with Python and JavaScript SDKs. Pricing starts at $249 per month for 45 hours with a free tier offering 60 minutes of translation credit on sign-up.
Considering Krisp?
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