Laserfiche
About
Enterprise content management (ECM) and process automation platform — privately held, Long Beach, California. Laserfiche is the ECM platform of choice for government agencies, educational institutions, financial services, and healthcare organizations that need document management beyond SharePoint's capabilities. Provides repository management, document scanning and capture, workflow automation, electronic forms, and records management. Laserfiche Cloud is the SaaS version; Laserfiche Self-Hoste...
Details
VenSearch Intelligence
Ideal Customer
- Laserfiche's sweet spot is mid-market to enterprise organizations with 100–1,000+ employees operating in document-intensive, compliance-heavy industries such as government, healthcare, education, and financial services.
- IT directors, CIOs, records managers, and compliance officers at these organizations are the primary buyers, with annual ECM budgets typically ranging from $30,000 to $150,000.
Key Differentiators
- Laserfiche positions itself as the world's largest private ECM company and the de facto standard platform for state and local government records management, with DoD 5015.02 certification and deep government workflow templates setting it apart from generic ECM vendors.
- The platform's balance of cloud, on-premises, and hybrid deployment options differentiates it from cloud-only competitors, which is especially valued in regulated public sector environments.
Industries Served
- Laserfiche primarily serves government (cities, counties, state agencies, tribal governments, special districts), K-12 and higher education, financial services (banks, credit unions, wealth management, insurance), healthcare (hospitals, clinics, home health), and manufacturing (aerospace, food & beverage, medical devices, energy).
- It also serves legal, non-profits, logistics, and religious institutions.
Service Coverage
- Laserfiche operates globally, with its headquarters in Long Beach, California and offices across North America, Europe, and Asia.
- The company serves customers in more than 80 countries, and one market intelligence source tracks Laserfiche ECM adoption across 195 countries worldwide.
Partnerships
- Laserfiche operates a formal Solution Provider Program with hundreds of certified resellers globally, earning a 5-star rating in CRN's 2024 Partner Program Guide and launching a new Premier Partner Program tier in 2024.
- Key technology integrations include Microsoft 365 (Teams, Office suite), Salesforce, SAP, Workday, NetSuite, Microsoft Dynamics 365, DocuSign, Esri, Ellucian (higher education ERP), and MuleSoft (Salesforce iPaaS).
Company Size & Ownership
- Laserfiche was founded in 1987 by Nien-Ling Wacker and currently employs approximately 420–440 people, with headcount declining modestly from a peak of around 470 in 2023.
- Estimated annual revenue is in the range of $75–100 million, per multiple third-party intelligence sources.
Compliance & Certifications
- Laserfiche holds SOC 2 Type 2 Plus (HIPAA) attestation, covering security, availability, and confidentiality principles along with HIPAA security requirements under 45 CFR Sections 164.308–312.
- The company also achieved ISO/IEC 27001:2022 certification for its information security management system in September 2023, covering both SaaS and self-hosted deployments.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
3 offeringsLaserfiche Cloud (ECM)
Cloud-based enterprise content management — document repository with full-text search, metadata management, version control, and retention schedule enforcement. Laserfiche Audit Trail provides immutable activity logging for compliance. The standard ECM platform in state and local government, replacing paper-based records management.
Laserfiche Process Automation
Workflow automation and electronic forms — visual process designer builds multi-step approval workflows without coding. Forms capture structured data from employees and public citizens. Integration with core business systems (ERP, HRIS, CRM) via pre-built connectors and REST API. Automates permit processing, HR onboarding, and accounts payable.
Laserfiche Records Management
Records lifecycle management with DOD 5015.02 certification — automates retention scheduling, legal holds, disposition workflows, and vital records tracking. Required for government agencies managing official records under state and federal retention regulations.
Considering Laserfiche?
Our team will work with you to determine if Laserfiche is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.