Level365
Procurement partnerAbout
Level365 is a Unified Communications as a Service (UCaaS) provider that combines voice, video, SMS, chat, and contact center tools into a single cloud-hosted platform accessible from desk phones, web apps, and mobile devices. Founded in 2009, the company serves businesses of various sizes seeking to replace or modernize traditional on-premise phone systems. Level365 also provides U.S.-based customer support and maintains SOC 2 and HIPAA compliance.
Details
VenSearch Intelligence
Ideal Customer
- Level365 explicitly positions itself as a UCaaS provider for small-to-medium enterprises, with TechPoint describing their sweet spot as businesses with 5 to 200 employees.
- Their pricing structure starts at 1–19 phone seats, suggesting they actively onboard very small customers, and their month-to-month, no-minimum-user model reinforces accessibility for SMBs.
Key Differentiators
- Level365's primary differentiators center on customer support quality, pricing simplicity, and contract flexibility.
- They consistently highlight an average support hold time of under 15 seconds and a 99% customer satisfaction rating, contrasting themselves with larger telecom providers where hold times of 15+ minutes are described as commonplace.
Industries Served
- Level365 explicitly targets small and mid-sized businesses, schools, local governments, nonprofits, and healthcare organizations.
- Documented case studies span a broad range of verticals including local government (Howard County Indiana, multiple Indiana municipalities), education (Cathedral High School, a Central Indiana school district), healthcare and veterinary medicine (Fall Creek Veterinary Medical Center), legal (law firm case study), insurance (Barrett & Associates), accounting, HVAC wholesale, logistics (Safeway Logistics), environmental services, nonprofits (Greater Indy Habitat for Humanity), and financial services (Guthrie Financial Group).
Service Coverage
- Level365 operates as a U.S.-based cloud UCaaS provider with its headquarters in Indianapolis, Indiana, and delivers service across the continental United States.
- Their cloud-hosted platform enables customers in any location to connect, and their terms of service confirm that unlimited calling applies to calls within the continental U.S., with Alaska and Hawaii subject to additional charges.
Partnerships
- Level365 supports hardware from Yealink and Polycom, with dedicated quick-reference guides and supported device lists for both brands.
- On the network infrastructure side, Level365 deploys EdgeMarc appliances (Session Border Controllers) to optimize and secure VoIP traffic for customers.
Company Size & Ownership
- Level365 is a small company, with employee counts across multiple sources consistently cited in the 11–50 range, with one source placing headcount at approximately 25 employees.
- Estimated annual revenue is approximately $6.9 million according to Apollo.io.
Compliance & Certifications
- Level365 achieved SOC 2 Type I compliance in June 2021 and was actively undergoing the SOC 2 Type II audit as of late 2021, with their fax infrastructure stored in a SOC 2 compliant data center.
- They also support HIPAA-compliant usage of their UCaaS platform, publishing detailed HIPAA use guidelines covering IP phones, voicemail, call recording, and faxing; electronic faxing via their portal and Fax ATA devices is explicitly noted as HIPAA compliant and encrypted via HTTPS.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
9 offeringsContact Center (CCaaS)
A cloud-based contact center solution designed to improve customer experience and agent efficiency for sales and support teams. It includes automatic call distribution (ACD), speech recognition, sentiment analysis, automatic call-back, and analytics and KPI dashboards to accelerate resolution times and measure performance.
Customer Support Services
U.S.-based technical support provided by a dedicated team of support engineers accessible by phone, chat, email, or support ticket. Level365 offers a 24/7 knowledge base portal, with average hold times under 15 seconds and a 99% customer satisfaction rating.
Internet Connectivity
Internet connectivity is listed as a service that Level365 provides support for, referenced on the contact page under services requiring support. The company's history also references offering internet access since its inception in 2009.
Mobile App (Level365 Mobile Connect)
A mobile application that keeps users connected to the Level365 platform from anywhere, enabling them to make calls, send texts, and message coworkers using their business phone number from a smartphone. Available for both iOS and Android.
SMS & Chat
An instant messaging and SMS feature within the Level365 platform that allows employees to collaborate via internal chat and communicate with customers or vendors via SMS text using their business phone number. This maintains professional identity and provides a secure communication channel.
Unified Communications (UCaaS)
A cloud-hosted unified communications platform that integrates voice calling, video conferencing, SMS, and internal chat into a single system accessible from desk phones, a web app, and a mobile app. The platform supports remote and in-office workers, multiple business locations, voicemail-to-email, call forwarding, and automatic updates delivered through the cloud without manual on-site maintenance.
Video Collaboration
A video conferencing tool integrated into the Level365 web app that allows teams to meet face-to-face from any location. Users can host, join, and record meetings of up to 25 participants, and can also host webinars.
Voice
A cloud-hosted business voice service that allows employees to make and receive calls from the office, at home, or on the go using desk phones, a web app, or a mobile app. Features include voicemail-to-email, music-on-hold, desk-to-cell call routing, and call forwarding.
Web App
A browser-based application that replicates all desk phone capabilities from a computer screen, allowing users to make calls, reroute calls, ring multiple devices, and communicate without being tied to a physical desk phone.
Considering Level365?
Our team will work with you to determine if Level365 is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.