Lightspeed Voice
About
Lightspeed Voice is a VoIP, cloud-based IP telephony provider founded in 2009 to provide businesses, particularly in the insurance industry, with reliable VoIP phone systems and client relationship management solutions. The company offers an all-in-one communications platform that includes a business phone system, workflow automation tools, AI-powered call insights, and integrations with 30+ AMS and CRM platforms. They also offer managed IT and cybersecurity services through a separate brand cal...
Details
VenSearch Intelligence
Ideal Customer
- Lightspeed Voice's stated sweet spot is small to mid-sized businesses, particularly independent insurance agencies with distributed agents, multiple office locations, or remote teams that depend on high call volume and AMS/CRM-integrated workflows.
- Their messaging and product design strongly favor agencies with 5 to 200 staff who need Fortune 500-level phone features without the overhead of on-premise hardware.
Key Differentiators
- Lightspeed Voice differentiates primarily through deep insurance-industry specialization, offering pre-built integrations with 12+ AMS and CRM platforms tuned specifically for agency workflows, a distinction few general VoIP providers can match.
- The company emphasizes US-based support, dedicated onboarding specialists, and a 'white-glove' service model it calls 'over-the-top service,' claiming a 99% customer satisfaction rate and minimal client attrition.
Industries Served
- Lightspeed Voice was founded specifically to serve the insurance industry and remains most deeply specialized there, supporting independent agents, brokers, and agencies with deep AMS integrations and insurance-specific workflows.
- Beyond insurance, the company also serves financial services (with FINRA and SEC compliant archiving tools), healthcare, construction, home services (HVAC, plumbing, electrical, roofing, landscaping), professional services, education, government, and manufacturing.
Service Coverage
- Lightspeed Voice operates as a national provider serving clients across all 50 states, with reach extending to three continents.
- Founded in Florida and headquartered in the Venice/North Port, Florida area, the company serves client endpoints spanning the entire US market.
Partnerships
- Lightspeed Voice holds a certified integration status with Applied Systems, having joined the first class of Applied Systems' certified vendor program in August 2026, covering both Applied Epic and EZLynx.
- The company is also a trusted Vertafore Integration Partner, connecting with Vertafore's AMS suite including AMS360 and QQCatalyst.
Company Size & Ownership
- Lightspeed Voice was founded in 2009 (with the parent entity Lightspeed CLEC, Inc. tracing roots to 2004) by Brad Fuller, who remains CEO.
- Employee counts across data sources range from approximately 43 to 64, with LinkedIn listing 51–200 and most aggregators settling in the 51–100 range; estimated annual revenue is approximately $6.3M.
Compliance & Certifications
- Lightspeed Voice claims compliance with HIPAA, PCI, and SOC 2 Type II standards, advertising these as part of its enterprise-grade security posture with protected and encrypted communications.
- For financial services customers, the platform's text and email tools are positioned as compliant with FINRA and SEC regulations for archiving and recordkeeping.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
8 offeringsLightspeed Automate
Lightspeed Automate is a sales automation and CRM platform designed to help businesses manage leads, automate follow-up communications, and track team performance. It features a proprietary dialer, dynamic contact plans, automated texts and emails, bulk prospect import, consolidated text inbox, customizable reports, and integrations with tools like Zapier and Outlook. The platform operates with no contract and is designed to ensure leads never fall through the cracks.
Lightspeed Connect
Lightspeed Connect is an enterprise-grade, cloud-based VoIP phone system that includes over 40 features such as call recording, custom call routing, auto attendant, multi-location support, drag-and-drop call transfers, health redirect, auto scheduling, and MMS texting. It connects teams across multiple locations into a unified communications platform accessible from desk phones, mobile devices, or softphones. The system is hosted on geo-redundant data centers and includes US-based support with a 99.99% uptime guarantee.
Lightspeed Solutions
Lightspeed Solutions is a managed IT, cybersecurity, and technology support offering marketed separately from Lightspeed Voice, described as including Microsoft 365 and broader technology support to keep businesses secure and productive. It is promoted as an add-on for existing Lightspeed Voice customers, with a first-month-free offer. The service brings managed IT, cybersecurity, and technology support together under one offering.
Lightspeed Voice Platform
The Lightspeed Voice Platform is the all-in-one bundle combining Connect, Automate, NOVA AI, and Orbit into a single integrated business communications and automation solution. It provides business phone calling, sales workflow automation, AI-powered call insights, desktop and mobile apps, and 30+ integrations with AMS and CRM platforms in one connected platform. The platform is designed to help teams stay connected, automate processes, and gain actionable insights from every customer conversation.
NOVA AI
NOVA AI is Lightspeed Voice's core call intelligence layer that automatically transcribes, summarizes, and analyzes sentiment for every business phone call. It provides AI-generated smart summaries, searchable transcripts with automatic PII redaction, and sentiment insights to help teams review conversations faster without replaying full recordings. NOVA also syncs call results including summaries, sentiment, and recordings directly into connected AMS or CRM systems.
NOVA Pro
NOVA Pro is the advanced tier of Lightspeed Voice's NOVA AI platform, adding deeper call analysis and post-call automation tools on top of core NOVA features. It includes custom configurable call summaries, a Call Success Score for tracking performance across every conversation, Call Queries for asking questions across all call data, an Ask NOVA conversational interface, AI-generated follow-up emails and texts, and advanced trend and risk insights. NOVA Pro is designed to help teams move from reviewing calls to taking automated action on them.
Orbit (LS Orbit)
Orbit is Lightspeed Voice's desktop and mobile application that gives teams full access to their phone system from any device. The desktop app includes a switchboard with live team presence, minimode for multitasking, contact pop integration showing caller details on ring, and centralized messaging and voicemail. The mobile app supports calling, texting, visual voicemail, scheduler access override, and synced contacts, keeping teams connected away from their desks.
PrismPBX
PrismPBX is Lightspeed Voice's fully hosted, cloud-based business phone system built on Cisco-powered, geo-redundant infrastructure. It includes over 40 enterprise-grade features such as advanced call routing, ring groups, call recording, coaching tools, customizable auto attendants, virtual voicemail, CRM integrations, and web-based system management accessible from anywhere. The system supports multiple locations and remote teams under a single unified platform and automatically redirects calls to mobile devices during outages.
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