Liquid Web
Procurement partnerAbout
Liquid Web delivers managed hosting services for businesses and agencies, offering dedicated servers, VPS, cloud dedicated infrastructure, and specialized hosting for WordPress, WooCommerce, and Magento. The company also provides a software ecosystem including WordPress plugins and themes such as Kadence, LearnDash, Give, and The Events Calendar. With over 28 years in operation, they back their services with 99.99% uptime SLAs and 24/7 expert support.
Details
Website
liquidweb.comOfferings
16 active
VenSearch Intelligence
Ideal Customer
- Liquid Web's sweet spot is SMBs and mid-market businesses — typically companies with 10 to 500 employees and revenue from $1 million to $500 million — that have outgrown shared hosting but require more expert management and specialized configuration than hyperscale providers like AWS offer.
- The company is particularly well-suited for e-commerce operators (WooCommerce and Magento stores with $1M+ in revenue), digital agencies managing multiple client sites, healthcare organizations needing HIPAA-compliant hosting, and SaaS or content-heavy businesses where downtime directly impacts revenue.
Key Differentiators
- Liquid Web's primary differentiator is its trademarked Heroic Support® — a contractual commitment to sub-59-second phone and chat response times from US-based, Level 3-certified engineers available 24/7/365, which independent reviewers consistently cite as unmatched in the hosting industry.
- The company pairs this with a 100% uptime SLA backed by a 10x credit guarantee and owns its own core data centers rather than relying on third-party infrastructure, giving it full control over performance and security.
Industries Served
- Liquid Web primarily serves e-commerce (WooCommerce and Adobe Commerce/Magento), healthcare (HIPAA-compliant hosting for providers and health tech companies), financial services, legal services, education (including eLearning platforms and LMS environments), digital agencies, SaaS companies, and web development firms.
- Its customer base spans industries including banking, insurance, retail, media production, hospitality, manufacturing, and professional services.
Service Coverage
- Liquid Web operates globally, serving customers in over 150 countries with a customer base of nearly 200,000 and over 500,000 sites under management.
- The company owns and operates its own core data centers in the United States (Lansing, Michigan and Phoenix, Arizona), with additional locations in San Jose, California; Ashburn, Virginia; Amsterdam, Netherlands; London, UK; West Sussex, UK; and Sydney, Australia — expanded through a February 2025 infrastructure buildout across North America, Europe, and Asia-Pacific.
Partnerships
- Liquid Web has a formal technology partnership with Cloudflare as a member of the Cloudflare Bandwidth Alliance, providing free egress traffic between the two networks and bundled CDN and DDoS protection for customers.
- The company is cPanel and WHM certified and RedHat certified, with support teams certified in Windows, Linux, and RedHat.
Company Size & Ownership
- Liquid Web was founded in 1997 by Matthew Hill in Holt, Michigan, and is currently headquartered in Lansing, Michigan.
- The company employs approximately 300–500 people across multiple locations, with estimated annual revenue in the range of $100–$150 million.
Compliance & Certifications
- Liquid Web holds SOC 1, SOC 2 (SSAE-22), and SOC 3 attestations, PCI DSS Attestation of Compliance (as a PCI Service Provider), and HIPAA-audited infrastructure — independently verified by accounting firm UHY LLP — covering administrative, physical, and technical safeguard measures, with Business Associate Agreements (BAAs) available.
- The company also complies with GDPR and previously held EU-US and Swiss-US Privacy Shield Framework certifications.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
16 offeringsCloud Dedicated
Bare metal servers with cloud flexibility, combining the performance of dedicated hardware with cloud-style scalability. Listed as a hosting option for teams that need control at scale.
Give
A donation and fundraising plugin for WordPress, offered as part of Liquid Web's software ecosystem. Works together with other plugins on a platform built for performance.
Hosting Affiliate Program
A partnership program allowing affiliates to earn by referring customers to Liquid Web's hosting services. Listed under the Partnerships section of the site.
Kadence
A powerful WordPress theme and blocks product offered as part of Liquid Web's software ecosystem. Works together with other plugins on a platform built for performance.
LearnDash
An LMS (Learning Management System) plugin for WordPress, offered as part of Liquid Web's software ecosystem. Works together with other plugins on a platform built for performance.
Magento Hosting
Hosting optimized for Adobe Commerce (Magento), built on a cloud solution tuned for speed, stability, and heavy traffic. Designed to handle busy seasons without requiring customers to manage server infrastructure.
Managed Dedicated Servers
Fully managed single-tenant dedicated servers backed by expert management and industry-leading SLAs. Designed for teams that need to protect performance, uptime, and revenue with dedicated infrastructure.
Managed VPS Hosting
Fully managed virtual private servers designed for businesses that need performance and control without the overhead of server management. Liquid Web handles the infrastructure and management so customers can focus on their workloads.
Refer-a-Friend
A referral program enabling existing customers to refer others to Liquid Web and earn rewards. Listed alongside the Hosting Affiliate Program under Partnerships.
Self-Managed Dedicated Servers
Single-tenant dedicated servers with full control handed to the customer. Provides dedicated hardware without managed services, giving teams complete autonomy over their server environment.
Self-Managed VPS Hosting
Virtual private servers with full control given to the customer, without managed services layered on top. Suited for teams that want raw VPS infrastructure and prefer to handle their own server administration.
Signature Services
Expert WordPress development and strategy services offered to businesses and agencies needing professional help with their platform. Described as expert help for your platform under the Solutions section.
The Events Calendar
An event management plugin for WordPress, offered as part of Liquid Web's software ecosystem. Works together with other plugins on a platform built for performance.
White-label Hosting and Reseller Tools for Agencies
Hosting solutions tailored for agencies that include white-label hosting and reseller tools. Allows agencies to offer hosting under their own brand using Liquid Web's infrastructure.
WooCommerce Hosting
Purpose-built hosting for WooCommerce stores, hosted on a cloud solution tuned for speed, stability, and heavy traffic. Designed so that when busy seasons arrive, the site is already prepared to handle demand.
WordPress Hosting
Fully managed hosting at scale for WordPress sites, designed for creators, small businesses, and teams that need real growth and day-to-day reliability. Part of a platform built for performance alongside Liquid Web's WordPress software ecosystem.
Considering Liquid Web?
Our team will work with you to determine if Liquid Web is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.