Mark43
About
Mark43 is a public safety technology company that provides a secure, cloud-native platform for law enforcement, fire, and EMS agencies. The platform unifies computer-aided dispatch (CAD), records management (RMS), booking, analytics, and AI-powered tools into a single integrated system. Mark43 serves over 300 public safety agencies of all sizes, from federal to state and local, across the United States and United Kingdom.
Details
VenSearch Intelligence
Ideal Customer
- Mark43 serves public safety agencies of all sizes, from very small departments (such as the Toledo Police Department in Oregon, serving 3,500 residents) to large metropolitan agencies (such as Dallas Police and Fire, Atlanta PD with 2,000+ users, and San Diego County Sheriff's Office serving 3.2 million residents).
- However, the company claims a special competency for major agencies and has demonstrated particular success winning large city and county deployments.
Key Differentiators
- Mark43 positions itself as the only cloud-native CAD and RMS vendor with FedRAMP High Authorization, a significant differentiator for federal and security-conscious state and local agencies.
- Unlike legacy on-premises competitors such as Motorola Solutions, Tyler Technologies, and CentralSquare, Mark43 was purpose-built in the cloud with an open API architecture supporting 150+ integrations, continuous product updates included in subscription pricing with no upgrade fees, and mobile-first workflows for field officers.
Industries Served
- Mark43 serves exclusively the public safety and government sector, with no presence in commercial industries such as healthcare, financial services, or retail.
- Its customer base spans local law enforcement agencies (police departments and sheriff's offices), fire departments, EMS agencies, and federal agencies, including U.S. Secret Service-sponsored users.
Service Coverage
- Mark43 operates primarily in the United States, with a growing international footprint.
- Domestically, the platform is approved for hire and deployment across 45 U.S. states, Canada, and the UK, with notable agency deployments in major cities including Washington D.C., Boston, Seattle, Atlanta, San Antonio, Dallas, and San Diego County.
Partnerships
- Mark43 maintains an ecosystem of over 150 technology, integration, and business partners.
- Major technology partners include AWS (the platform is built on AWS GovCloud) and Esri for GIS.
Company Size & Ownership
- Mark43 was founded in 2012 by Scott Crouch, Matt Polega, and Florian Mayr — all Harvard students at the time.
- The company has approximately 300–365 employees as of 2026, with estimates ranging across sources in the 201–500 band.
Compliance & Certifications
- Mark43 holds a robust portfolio of compliance certifications for the public safety sector.
- It has achieved FedRAMP High Authorization (sponsored by the U.S. Secret Service) and was the first public safety technology company to achieve StateRAMP High Impact Level Authorization.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
16 offeringsCyber Threat Detector
A cybersecurity tool listed as a distinct offering within the Mark43 platform's Security Compliance section. It is presented alongside Mark43 Fortified and FedRAMP High compliance as part of the platform's security posture for public safety agencies.
Dedicated Support
A 24/7/365 customer support service for Mark43 platform users that includes product training and real-time assistance. Current customers can access a dedicated help center, and support is available via email at support@mark43.com.
ForceMetrics
A public safety operations tool acquired by Mark43 that is integrated into the Mark43 platform. It is listed as a distinct platform component and is described as advancing the future of public safety operations.
Insights Data Lake
A modern data platform component that aggregates agency data from across the Mark43 ecosystem to enable deeper analytics and reporting. It is listed as a distinct offering within the Mark43 Modern Data Platform alongside the Integrated Ecosystem capabilities.
Mark43 Alternate CAD
An alternate CAD offering listed as a distinct product within the Mark43 platform. It is listed separately from Mark43 CAD in the platform navigation, indicating it serves as an alternative computer-aided dispatch solution for agencies.
Mark43 Booking
A comprehensive custody management solution that enables agencies to document booking photos, property, legal information, scars, marks, tattoos, and all events during custody in a centralized system. It integrates with Mark43 RMS to automatically populate data collection forms with offense codes and arrest information, and supports full mobility across iPhones, Android, tablets, and desktops.
Mark43 BriefAI
An AI-powered tool that transforms lengthy reports and complex case data into concise, actionable case intelligence summaries in seconds. It surfaces outstanding actions, suggests next steps based on case facts, and includes inline citations linking directly to source data for transparency and defensibility.
Mark43 CAD
A cloud-native, multi-discipline Computer-Aided Dispatch system for law enforcement, fire, and EMS that unifies call intake, unit recommendations, and field coordination. It features next-generation dispatch automation with an Intelligent Plan Builder, predictive impact modeling, an Automated Response Engine with human-in-the-loop controls, and open API integration with maps, telephony, sensors, and records systems.
Mark43 Crime Gun Interfaces
A set of integrations that connect Mark43 RMS with ATF's NESS and eTrace DIRECT systems to automate firearm and incident data sharing without manual entry. The interfaces enable agencies to automatically submit crime gun data, receive trace results in hours, and pull related RMS reports to help build a complete view of connected gun crime scenes.
Mark43 eCitations
An electronic citations solution listed as a distinct platform component within the Mark43 ecosystem. It is referenced in the platform navigation and in a buying guide titled The Practical Buying Guide to Citation Modernization, indicating it supports digital citation issuance for law enforcement.
Mark43 Fortified
A security and compliance offering listed under the Security Compliance section of the Mark43 platform. It is described as a distinct security product within the platform navigation alongside FedRAMP High and Cyber Threat Detector capabilities.
Mark43 Insights
An analytics and public reporting tool that enables agencies to unlock the power of their data to drive decisions and strengthen community trust. It provides dashboards and flexible analytics to turn data from CAD, RMS, and integrated sources into actionable intelligence for agency leadership.
Mark43 OnScene
A first responder mobile tool that equips frontline teams with instant access to critical data while in the field. It is part of the Mark43 platform and enables responders to stay connected and access records and CAD information outside of their units.
Mark43 ReportAI
An AI-assisted report writing tool built directly into Mark43 RMS that drafts reports using CAD data, body-worn camera transcripts, officer notes, and event context. It includes built-in validation checks for style, tone, completeness, and policy compliance before submission, and allows agencies to control which roles can generate, edit, review, and approve AI-assisted content.
Mark43 RMS
A cloud-native Records Management System designed for public safety agencies that enables first responders to complete reports quickly from anywhere using mobile-first workflows. It includes NIBRS and State IBRS compliance validation, real-time data access, AI-powered tools that can reduce report writing time by up to 80%, and built-in auditing tools for data integrity.
Use of Force Reporting
An intuitive data aggregation tool within the Mark43 platform that allows agencies to track, monitor, and manage use of force events with comprehensive dashboards. It includes FBI compliance reporting with built-in data validation, integration with body-worn cameras, multi-level approval workflows, and customizable fields to meet federal and municipal reporting requirements.
Considering Mark43?
Our team will work with you to determine if Mark43 is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.