Medefy
About
Medefy is a mobile-first healthcare navigation platform that helps employers, brokers, TPAs, and public organizations guide members to the right care at the right time. The platform pairs a 4.8-star mobile app with 24/7 live Care Guides who help users understand benefits, find in-network care, and make smarter healthcare decisions. Medefy focuses on cost containment by identifying where health plan dollars are leaking and deploying fixes to lower costs and improve outcomes.
Details
VenSearch Intelligence
Ideal Customer
- Medefy's sweet spot is mid-to-large self-insured employers with complex health plans who want to drive engagement, reduce costs, and improve benefits utilization — typically companies with enough employees to justify a dedicated benefits navigation layer.
- Public-sector entities such as cities, counties, and school districts are also a strong customer segment, enabled by cooperative purchasing vehicles.
Key Differentiators
- Medefy's primary differentiator is its human-plus-digital model: live 24/7 Care Guides with an average under-60-second response time, paired with a mobile-first app — distinguishing it from purely AI or chatbot-driven navigation platforms.
- The company claims industry-leading engagement with a 53% average app adoption rate, 94% high-value care steerage rate, $432 in verified savings per member interaction, and ~$86M in total redirected savings.
Industries Served
- Medefy primarily serves the self-insured employer market, including private-sector companies, public-sector entities (cities, counties, school districts, and state agencies), insurance brokers, benefits advisors, third-party administrators (TPAs), PEOs, and health plans.
- The platform has a dedicated public-sector division and has been adopted by government and municipal employers.
Service Coverage
- Medefy operates exclusively within the United States, serving clients in all fifty states.
- The platform serves over 1,600 employers nationwide, with a geographic marketing emphasis on Oklahoma, Texas, and California.
Partnerships
- Medefy has a notable strategic partnership with Tendo (announced June 2026), which integrates Tendo's direct-contract care marketplace into the Medefy platform, enabling Care Guides to direct members to bundled procedures at 20–40% below commercial rates across 30+ specialties.
- The company holds cooperative purchasing contract relationships with Sourcewell (contract #111623-MEDE, active through February 2028), 1GPA, and NASPO Value Point, which function as government procurement channels rather than technology integrations.
Company Size & Ownership
- Medefy was founded in 2018 in Tulsa, Oklahoma by co-founders Matt Scovil (CEO), Nathan Gilchrist (COO/CPO), and Chris Wright.
- The company employs approximately 72–93 people based on multiple third-party estimates, with LinkedIn indicating 51–200 employees.
Compliance & Certifications
- Medefy explicitly states HIPAA and HITECH compliance across its privacy policy and end-user terms, affirming that all medical records and in-app messages are stored in adherence to HIPAA standards and that PHI is handled according to applicable federal and state law.
- The app also encrypts data in transit.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
5 offeringsCare Guide Navigation
Medefy pairs its mobile app with 24/7 live Care Guides who help members understand their benefits, find in-network care, and make smarter healthcare decisions in real time. Care Guides respond with an initial response time and provide human support to drive high-value care steerage, achieving a 94% high-value care steerage rate. This service is embedded in the platform and available to all members.
Medefy Healthcare Navigation Platform
A mobile-first platform that connects employers' existing claims data to where health plan money is leaking and puts fixes in motion before costs are incurred. It includes analytics, provider steerage, and cost containment tools that deliver verified savings reflected directly in claims data. The platform achieves an average 53% app adoption rate and 3-4x ROI for plan sponsors.
MedefyRx
An enhancement offering referenced alongside the virtual behavioral health option within the Medefy platform. It is listed as an additional enhancement that can be explored within the Medefy ecosystem, though full details are not provided on the pages reviewed.
On-Demand Virtual Care Enhancement
An enhancement that integrates an existing on-demand virtual care solution into the Medefy platform so employers and members have one unified system rather than managing a separate vendor. This reduces administrative overhead and consolidates the member experience into the app they already use daily.
Virtual Behavioral Health Enhancement
A mental health support enhancement built into the Medefy app that provides virtual behavioral health care that is quick and convenient for members. It is designed to support employee mental health as part of the benefits package they already access through the Medefy platform.
Considering Medefy?
Our team will work with you to determine if Medefy is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.