Message Broadcast
Procurement partnerAbout
Convey (formerly Message Broadcast) is a customer engagement operating system built primarily for utilities and regulated industries including finance, healthcare, insurance, telecommunications, and the public sector. The platform connects communications, journey orchestration, analytics, and integrations in a single system to help organizations manage outage notifications, billing, service automation, and other customer-facing workflows. Convey serves investor-owned utilities, municipal utiliti...
Details
VenSearch Intelligence
Ideal Customer
- Convey's sweet spot is the enterprise and upper mid-market utility segment — specifically investor-owned utilities, large municipal utilities, and electric cooperatives managing hundreds of thousands to millions of end-customers.
- Named customers such as Con Edison, CenterPoint Energy, Duke Energy, Hawaiian Electric, and DTE Energy confirm a strong enterprise focus on utilities with large, geographically distributed customer bases and mission-critical communications needs.
Key Differentiators
- Convey's primary differentiator is its position as the only purpose-built customer engagement operating system specifically designed for utilities and regulated industries — as opposed to general-purpose marketing or communications platforms.
- Its platform combines omnichannel communications, journey orchestration, TCPA compliance automation, AI-powered billing intelligence (BillWise AI via Powerley), emergency/outage notification at scale, and field operations management in one unified system.
Industries Served
- Message Broadcast/Convey serves utilities as its primary and dominant vertical — specifically investor-owned utilities (IOUs), municipal utilities, electric cooperatives, and regulated natural gas providers.
- Adjacent regulated industries served include local government and public safety (via Atlas and TEXTBLUE), finance, healthcare, insurance, retail, and telecommunications, though the company has explicitly stated utilities remain its core concentration.
Service Coverage
- Message Broadcast (now rebranded as Convey) operates primarily across the United States and Canada, serving utilities and regulated industries nationwide.
- The platform claims a reach of 150 million+ utility end-customers and serves the largest utilities in North America, with named clients including Con Edison (New York), CenterPoint Energy (Texas, Indiana, Ohio, Minnesota), Hawaiian Electric, Duke Energy, and DTE Energy (Michigan).
Partnerships
- Convey integrates natively with outage management systems (OMS), customer information systems (CIS), GIS platforms, billing systems, and CRM platforms including Oracle and SAP.
- The company has absorbed Aerialink (messaging connectivity and SMS routing), i2sms, AGENT511 (constituent engagement for utilities and local government), and West Utilities (high-volume IVR) as strategic capability acquisitions that now function as integrated platform components.
Company Size & Ownership
- Message Broadcast/Convey was founded in 1997 and currently employs approximately 147–250 people, per multiple sources including Built In Colorado (147 employees) and Owler (100–250 range).
- Estimated annual revenue is in the $25–100M range per Owler.
Compliance & Certifications
- Convey's ENFORCE product is explicitly designed to automate TCPA compliance and consent revocation management at scale — one documented customer uses it to check 3 million telephone numbers monthly with zero TCPA violations since 2019.
- The company also addresses utility-specific regulatory compliance requirements from public utility commissions (PUCs) and builds compliance management into the platform's core architecture.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
17 offeringsAerialink
Aerialink is listed as a product within the Convey platform portfolio in the footer navigation. No additional descriptive detail about its specific functionality is provided on the pages analyzed beyond its listing as a named product offering.
Atlas
Atlas connects field inspections, assignments, and workforce visibility in one solution built for government agencies. It is designed to bring speed and consistency to inspection scheduling by helping building departments assign inspections and manage inspector workflows. The product addresses field operations management for municipalities and public sector organizations.
BillWise AI
BillWise AI is an AI-powered billing intelligence product that reduces inbound call volume and improves customer experience through proactive, personalized bill communications. It anticipates billing questions and delivers relevant information to customers before they need to call, reducing support burden. The product is designed for utilities seeking to modernize billing communication and self-service.
Conversations
Conversations is Convey's virtual assistant, chatbot, and agent solution that enables automated two-way customer interactions. It supports self-service experiences across customer engagement workflows including billing inquiries, outage reporting, and service requests. The product is designed to reduce call center volume and improve customer satisfaction through intelligent automation.
ConveyIQ
ConveyIQ is described as a more intelligent way to power communication for utilities and regulated industries. It represents the AI-enhanced intelligence layer within the Convey platform, delivering faster, smarter, and more connected customer communication capabilities. It is positioned as a core capability of the Engagement OS.
Digital Wallet Card for Utilities
The Digital Wallet Card for Utilities is a payment-related product that enables utility customers to manage and make payments through digital wallet functionality. It is designed to provide utilities with a modern, convenient payment channel for their customers. The product supports billing and payment workflows within the Convey engagement platform.
ENFORCE
ENFORCE is an automated compliance management product that helps regulated organizations manage and enforce communication compliance requirements. It automates the processes needed to ensure customer communications meet regulatory standards across utilities, finance, healthcare, and other regulated industries. It reduces manual compliance oversight and associated risk.
Engagement OS
Convey's core engagement operating system that connects communications, journey orchestration, analytics, and integrations in one platform built for utilities and regulated industries. It enables organizations to simplify compliance, strengthen operational resilience, and deliver customer experiences across critical moments. The platform is designed to serve investor-owned utilities, municipalities, cooperatives, and other regulated sectors.
EONS
EONS is an emergency and outage communications solution built for enterprise-scale utilities. It delivers relevant outage and restoration messages at scale and speed to keep customers informed during critical events. It is designed to support outage management workflows for large utility organizations.
ESS
ESS is listed as a product within the Convey platform portfolio in the footer navigation. No additional descriptive detail about its specific functionality is provided on the pages analyzed beyond its listing as a named product offering.
HVCA
HVCA stands for High Volume Inbound Voice and Call Routing, a product that manages large-scale inbound voice traffic for utilities and regulated industries. It routes calls intelligently to reduce wait times and improve call center efficiency. It is designed to help organizations deploy urgent information and handle high call volumes during critical events.
mobileRIGHT
mobileRIGHT is a preference management and ready-to-deploy data product within the Convey platform. It helps organizations manage customer communication preferences and maintain accurate contact data for outreach campaigns. It supports compliance and personalization efforts across regulated industries.
REACH
REACH is a proactive and critical moment communications product within the Convey platform. It enables organizations to send timely, targeted communications during important customer touchpoints and critical operational events. It supports use cases such as billing alerts, service notifications, and other proactive outreach.
Relay
Relay automates self-service experiences for customers and citizens, freeing up time and budget for utility and government teams. It enables customers to manage payment and service interactions without agent assistance, reducing operational costs. The product is specifically cited for helping utilities move from payment bottlenecks to customer self-service.
Rich Communication Services (RCS) for Business
Convey's RCS offering enables utilities and regulated businesses to reach customers through RCS messaging channels with verified branding, rich media, and one-tap actions. It supports outage notifications, billing alerts, and appointment scheduling through interactive, branded messages delivered in the default messaging apps customers already use. The product is designed to improve engagement rates compared to standard SMS.
SubTrac
SubTrac is listed as a product within the Convey platform portfolio in the footer navigation. No additional descriptive detail about its specific functionality is provided on the pages analyzed beyond its listing as a named product offering.
TEXTBLUE
TEXTBLUE is a Text to 911 solution for emergency response, enabling citizens to reach emergency services via text message. It is designed to support public safety communications for government and public sector organizations. The product facilitates emergency communications infrastructure for agencies that need to offer text-based 911 access.
Considering Message Broadcast?
Our team will work with you to determine if Message Broadcast is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.