MetroFax (Consensus Cloud Solutions)
About
MetroFax is an internet fax service that enables individuals and businesses to send and receive faxes via email, web browser, or mobile device without a physical fax machine. The service provides dedicated local or toll-free fax numbers, delivers inbound faxes as PDF or TIFF email attachments, and supports sending faxes to multiple recipients simultaneously. MetroFax is operated by Consensus Cloud Solutions, Inc. and is powered by what it describes as the largest digital fax network in the world...
Details
VenSearch Intelligence
Ideal Customer
- MetroFax is squarely positioned as a budget-friendly fax solution for small businesses and SOHO (small office/home office) users in the U.S. and Canada who need basic email-to-fax or mobile faxing capabilities without HIPAA or enterprise compliance requirements.
- It is best suited for non-regulated industries such as real estate, legal (non-sensitive documents), retail, and general services that fax moderate-to-high page volumes domestically and seek low per-page overage costs.
Key Differentiators
- MetroFax differentiates primarily on price and volume value, offering one of the industry's lowest per-page overage rates at $0.03/page and high page allowances (~500–550 pages) at a sub-$10/month price point, with no activation fees, no contracts, and no early termination fees.
- The service includes a highly rated mobile app (4.7/5 on the iOS App Store), support for up to 10 users per account, and unlimited encrypted cloud storage across all plans—advantages over some competing services.
Industries Served
- MetroFax is positioned primarily as a general-purpose online fax service for small businesses across a broad range of non-regulated industries including legal, real estate, retail, and general business administration.
- Its parent company, Consensus Cloud Solutions, serves a broader set of regulated verticals including healthcare, government/public sector, financial services, insurance, education, manufacturing, and real estate.
Service Coverage
- MetroFax, operated by Consensus Cloud Solutions (NASDAQ: CCSI), primarily serves customers in the United States and Canada for fax number assignment and domestic faxing, with no long-distance charges within those regions.
- The service supports outbound faxing to over 170 international destinations, though inbound fax numbers are restricted to U.S. and Canadian local and toll-free numbers.
Partnerships
- Consensus Cloud Solutions operates a formal partner program for MetroFax's sister brands that includes marketplace resellers, SaaS vendors (via white-label arrangements), and EHR/EMR integrators; eFax Corporate is available for purchase through the AWS Marketplace and integrates with SAP environments via a certified SAP Connector.
- The company has a technology partnership with Hyland Software for cloud fax integration into healthcare workflows, and a strategic partnership with Olah Healthcare Technology announced in September 2024 to migrate healthcare customers from on-premise faxing to cloud platforms.
Company Size & Ownership
- Consensus Cloud Solutions had 518 full-time employees as of December 31, 2024, with annual revenue of approximately $350.4 million for fiscal year 2024.
- The company was formally incorporated and spun off from J2 Global (now Ziff Davis) on October 7, 2021, though its operational roots trace back to the late 1990s through legacy brands like eFax (founded 1995) and MetroFax (originally founded around 1997 and acquired by J2 Global in March 2013).
Compliance & Certifications
- MetroFax does not advertise HIPAA compliance and will not sign a Business Associate Agreement (BAA), making it unsuitable for healthcare organizations handling protected health information (PHI).
- The service uses SSL/TLS encryption for data in transit and encrypted cloud storage, but lacks two-factor authentication and explicit compliance certifications at the MetroFax brand level.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
5 offeringsDedicated Local Fax Number
MetroFax assigns customers a dedicated local fax number from thousands of cities across the U.S. and Canada, included with each account at no extra charge. A local number helps businesses project a community presence and allows customers and partners to send faxes without the business needing a physical fax machine. There are no long distance charges for faxes sent within the U.S. and Canada.
Fax Number Porting
MetroFax offers a fax number porting service that allows customers to transfer their existing fax number from their current telecommunications provider to the MetroFax platform. This enables businesses to transition to internet faxing without changing their fax number or notifying customers of a new contact number. Customers initiate the process by emailing MetroFax, which then contacts the previous provider to complete the transfer.
MetroFax Internet Fax Service
MetroFax is a hosted online fax service that allows users to send and receive faxes via email, web browser, or the MetroFax MyAccount portal without a fax machine, dedicated phone line, or fax server. Plans include 500 combo fax pages per month with additional pages available at $0.03 per page, no activation fees, no contracts, and no early termination fees. The service supports sending to multiple recipients simultaneously, automatic retries, immediate email confirmations, and faxing to over 170 countries internationally.
MetroFax Mobile Apps
MetroFax offers mobile apps for iPhone, iPad, Android phones, and Android tablets that allow users to receive, view, send, and manage fax pages on the go. Users can use their device's camera to photograph a document and send it as a fax page directly from the app. The apps are available in the iTunes App Store and Google Play.
Toll-Free Fax Number
MetroFax provides toll-free fax numbers as an alternative to local numbers, giving businesses the appearance of a larger national or international presence. Toll-free numbers are available as part of the MetroFax service and can be selected at sign-up based on the customer's needs. This option helps businesses build credibility with clients who prefer working with larger organizations.
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