Metronet
Procurement partnerAbout
Metronet is a fiber-to-the-home internet service provider that builds and operates 100% fiber optic networks for residential and business customers. Owned by a joint venture of T-Mobile and KKR, the company has been building fiber networks since 2005 and serves more than 3 million homes and businesses in over 300 communities across 19 states. T-Mobile Fiber handles marketing, sales, and the customer experience for residential users under the Metronet infrastructure.
Details
VenSearch Intelligence
Ideal Customer
- Metronet's sweet spot spans residential consumers, small-to-medium businesses (SMBs), and mid-market enterprises located within its fiber footprint.
- Its small business internet plans explicitly target businesses with small teams requiring symmetric fiber for cloud apps, VoIP, and video — with professional services offices, medical practices, retail locations, and small manufacturers under 50 employees representing ideal fits.
Key Differentiators
- Metronet's primary differentiators are its 100% fiber-to-the-home/business architecture, symmetrical upload and download speeds (up to 5 Gbps residential, 10 Gbps business), and a carrier-class network design featuring redundant ring architecture with no single point of failure — a level of resiliency uncommon among FTTH providers.
- It has been named PCMag's 'Fastest Major ISP' for both 2023 and 2024, ranked first in BroadbandNow's 2024 'Most Significant Fiber Expansion' award, and recognized as Cablefax's 2023 Fiber Provider of the Year.
Industries Served
- Metronet's fiber network serves a broad range of industries within its geographic footprint.
- On the business side, it explicitly targets healthcare, education, manufacturing, transportation, hospitality, entertainment, and retail.
Service Coverage
- Metronet operates exclusively in the United States, with no international presence.
- The company's 100% fiber network spans more than 300 communities across 19–20 states, with coverage concentrated in the Midwest, South, and East Coast regions.
Partnerships
- Metronet's most significant strategic partnership is its joint venture with T-Mobile, under which T-Mobile Fiber serves as the exclusive residential retail partner while Metronet builds and operates the underlying network infrastructure.
- On the technology operations side, Metronet deployed Excelacom's Century Connect platform in June 2026 to serve as a multi-network orchestration layer, enabling rapid integration of acquired networks and unified customer experience delivery.
Company Size & Ownership
- Metronet was founded in 2005 by the Cinelli family, starting with a single fiber-optic network in Greencastle, Indiana.
- The company employs approximately 2,100–3,000 people.
Compliance & Certifications
- No publicly documented SOC 2, HIPAA, PCI-DSS, FedRAMP, or ISO 27001 certifications have been identified for Metronet.
- As a fiber infrastructure and ISP, Metronet's compliance posture is oriented around network reliability and uptime rather than data-security frameworks.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
7 offeringsBusiness Fiber Internet
A 100% fiber internet service for businesses of all sizes that delivers symmetrical upload and download speeds to support cloud-based solutions, video conferencing, and team collaboration. The service is designed to replace legacy internet technology and provide reliable, scalable connectivity directly to a place of business.
Business Internet and Voice Solutions
Bundled internet and voice plans for businesses delivered over Metronet's 100% fiber network. These plans are designed to support growing bandwidth needs and offer consistent connectivity with symmetrical speeds for efficient business operations.
Community Solutions
Fiber internet solutions designed for operators of apartment complexes, condominiums, and senior living communities. The service is intended to help property owners attract and retain tenants by providing competitive, high-speed fiber connectivity.
Lifeline Program
A residential internet assistance program listed among Metronet's residential offerings. Specific program details are not described on the pages provided but it is listed as a distinct residential service offering.
Residential Home Internet
Fiber-to-the-home internet service for residential customers delivered over Metronet's 100% fiber network. The service is available in more than 300 communities across 19 states with new communities added each month.
Small Business Internet
Fiber internet service tailored for small businesses to support everyday operations such as credit card processing, inventory management, and customer support chat. The service provides fast and reliable connectivity over Metronet's 100% fiber network.
Wholesale Services
Wholesale carrier fiber internet services that support mission-critical applications across multiple locations. The service provides scalable bandwidth designed for carriers and network operators requiring reliable fiber infrastructure.
Considering Metronet?
Our team will work with you to determine if Metronet is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.