Mindsight
Procurement partnerAbout
Tusker is a national IT solutions provider operating as a DBA of ACP CreativIT, offering services across cloud infrastructure, cybersecurity, modern workplace, AV, and AI to more than 3,000 organizations in healthcare, education, manufacturing, government, and beyond. The company employs more than 400 engineers, consultants, and specialists and has been helping organizations get more from technology for over 70 years. Tusker provides solutions spanning advisory, professional, and managed service...
Details
VenSearch Intelligence
Ideal Customer
- Mindsight's explicit sweet spot is the mid-market — they describe themselves as delivering 'enterprise-grade IT Managed Services for the Mid-Market' and PitchBook confirms their primary focus as 'mid-market clients.' Their typical customer is a mid-sized organization that needs enterprise-level engineering talent without the overhead of building and retaining an in-house expert team.
- Case study clients include regional banks (e.g., Byline Bank), school districts (e.g., Proviso High School District 209), and multi-site healthcare or manufacturing organizations — generally companies with complex IT environments but without deep internal IT depth.
Key Differentiators
- Mindsight's primary differentiator is its 'expert-only' engineering model — 95% of engineers hold advanced certifications and average over 13 years of professional experience, positioning them against generalist MSPs and large consulting firms.
- They claim a 90% customer retention rate (described as 'one of the highest in the industry') and are SSAE 18 SOC 2 Type II certified, which they describe as rare among MSPs their size.
Industries Served
- Mindsight serves a broad range of industries with particular depth in education (K-12 and higher education), healthcare (hospitals, university health systems, doctor groups, and clinics), manufacturing and distribution, financial services, insurance, and government/public sector.
- They have specific compliance expertise tailored to each vertical — for example, HIPAA-aligned solutions for healthcare clients, FERPA compliance for education, and PCI/CCPA frameworks for retail and financial services.
Service Coverage
- Mindsight is headquartered in Downers Grove, Illinois (Chicago suburb) and has historically focused on the greater Chicago metropolitan area, though it serves clients nationally and globally.
- Following its January 2025 acquisition by ACP CreativIT (now rebranded as Tusker), the combined entity operates major hubs in Chicago, Boston, Green Bay, Duluth, and Eau Claire, supporting managed clients nationwide.
Partnerships
- Mindsight has deep, certified partnerships with Cisco (Gold Partner since 2013, with Advanced Enterprise Networks, Advanced Security, Advanced Collaboration, and Advanced Data Center Architecture Specializations, plus the rare UCCE Authorized Technology Provider certification).
- They are also a Microsoft Gold and Silver Partner and hold AWS and Azure certifications.
Company Size & Ownership
- Mindsight was founded in 2004 (originally as Tympani, Inc.) and at the time of its acquisition had approximately 50–84 employees, with ZoomInfo and Datanyze citing ~69 employees and revenue of approximately $16.5 million.
- However, LeadIQ estimates revenue in the $50–100 million range.
Compliance & Certifications
- Mindsight holds SSAE 18 SOC 1 and SOC 2 Type II certification, which is a central differentiator they highlight across their marketing — describing themselves as 'one of the few' MSPs with this attestation.
- Their security practitioners are versed in and help clients align to HIPAA, PCI-DSS, FERPA, CCPA, NIST, CIS20, and CMMC frameworks.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
21 offeringsAdaptive Security Architectures
Tusker designs and implements security architectures tailored to each organization's environment, helping reduce risk and protect critical systems. This solution is part of Tusker's broader cybersecurity practice led by CISSP-certified professionals.
Advisory Services
Tusker offers advisory services to help organizations plan their technology strategy, align investments with business goals, and navigate complex IT decisions including vCIO and vCISO engagements. The service is designed to bring structure, direction, and confidence to technology strategy.
AI Solutions
Tusker provides AI solutions designed to connect new technology with real customer needs and keep innovation grounded in practical usefulness. AI strategy and enablement is listed as a core solution category for the company.
Architecture & Migration
Tusker assesses, plans, and migrates customer infrastructure to the cloud with minimal disruption. Every environment is tailored for performance, security, and scalability from day one.
Continuity & Recovery
Tusker delivers continuity and recovery solutions to help organizations maintain operations and recover from disruptions. This is part of Tusker's cybersecurity portfolio designed to address business resilience.
Data Center Modernization
Tusker helps organizations create and adopt efficient, cloud-first operations that reduce cost and complexity while increasing uptime. This service addresses the challenge of outgrowing legacy on-premises systems.
Data Platforms & BI
Tusker offers data platform and business intelligence solutions as part of its Cloud, AI, Automation & Analytics practice. These solutions help organizations make better use of their data for decision-making.
Edge & IOT Analytics
Tusker provides edge and IoT analytics solutions enabling organizations to gain insights from data generated at the edge of their networks. This is part of the Cloud, AI, Automation & Analytics solutions category.
Endpoint & Device Lifecycle
Tusker manages the full lifecycle of endpoints and devices for organizations, covering procurement through retirement. This service is listed as part of Tusker's Modern Workplace solutions portfolio.
FinOps & Governance
Tusker brings structure to cloud investment through ongoing visibility, optimization, and accountability, turning cloud spend into a managed and predictable asset. This service addresses cost control and unpredictability in cloud environments.
FinOps Maturity Assessment
Tusker assesses an organization's financial operations in the cloud, analyzing visibility, accountability, and cost optimization practices. The result is a clear picture of current state and a step-by-step plan to improve efficiency, predictability, and governance.
Intelligent AV & Meeting Spaces
Tusker delivers integrated AV experiences including video walls, digital signage, collaboration systems, and enterprise audio designed to work seamlessly with IT infrastructure. AV systems are designed for environments ranging from corporate meeting rooms to large arenas.
Lifecycle Management
Tusker offers lifecycle management services to help organizations plan, track, and manage technology assets from deployment through retirement. This service is listed as a distinct service category alongside managed and professional services.
Managed Detection & Response
Tusker provides managed detection and response services to monitor environments and identify threats on an ongoing basis. This service is supported by a 24/7 Security Operations Center gained through the acquisition of Fortress SRM.
Managed Services
Tusker provides managed IT services including network monitoring, cybersecurity support, cloud infrastructure management, and end-user assistance available day and night. The managed services team knows each customer's environment and provides responsive IT support whenever needed.
Network Fabric & Connectivity
Tusker designs reliable, high-speed network frameworks that connect on-premises, private, and public cloud environments. The solution ensures seamless performance and secure data flow across hybrid environments.
Professional Services
Tusker's professional services organization plans, delivers, and supports customer technology projects across infrastructure, cloud, security, and collaboration. The team focuses on strong governance, consistent execution, and measurable client outcomes.
Smart Workplace Integrations
Tusker provides smart workplace integration services that connect workplace technologies into cohesive, productive environments. This is part of the Modern Workplace solutions category.
Threat Intelligence & Assurance
Tusker offers threat intelligence and assurance services to help organizations understand and address evolving security risks. This solution focuses on clear assessments, effective controls, and ongoing threat awareness.
Unified Communication Platforms
Tusker supports the full lifecycle of collaboration solutions including UCaaS and CCaaS deployments as well as management of legacy communication systems. The service helps organizations build practical roadmaps for unified communications and long-term flexibility.
Workflow Automation
Tusker delivers workflow automation solutions as part of its Cloud, AI, Automation & Analytics offerings. These solutions help organizations streamline processes and reduce manual work.
Considering Mindsight?
Our team will work with you to determine if Mindsight is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.