Neocrm (S) Pte Ltd
About
Neocrm is an AI-powered customer relationship management (CRM) platform that covers marketing, sales, and customer service functions for large and mid-sized enterprises. It serves industries including manufacturing, software and internet, healthcare and life sciences, professional services, and retail and FMCG, with support for multi-language, multi-region, and multi-currency environments. The company is headquartered in Singapore and has offices in Malaysia, China, and the United States.
Technology Categories
Certifications & Compliance
Details
Headquarters
Singapore, Singapore
Website
neocrm.com/enFounded
2011
Offerings
12 active
VenSearch Intelligence
Ideal Customer
- Neocrm explicitly positions itself as built for large and mid-sized enterprises, not small businesses.
- The platform is best suited for companies with complex B2B sales cycles, multi-tiered channel or dealer networks, field service operations, or omni-channel customer engagement needs.
Key Differentiators
- Neocrm's primary positioning is as an 'AI-native' CRM, meaning AI is embedded into business workflows rather than added as a supplemental layer — covering role-specific agents, customer data unification, semantic understanding, and human-approved execution.
- In the 2026 Gartner Critical Capabilities for CRM Sales Platforms, the company ranked first among all 13 evaluated vendors in Mobile and Voice and second in Face-to-Face Field Sales, ahead of Salesforce in the mobile category.
Industries Served
- Neocrm serves large enterprises across a range of industries, with the heaviest documented concentration in manufacturing and distribution.
- Published customer references and industry-specific solutions cover manufacturing, high-tech and software, healthcare and life sciences (pharmaceutical and medical device), financial services, automotive, retail and FMCG, professional services (consulting, legal, accounting), energy, chemicals, and consumer goods.
Service Coverage
- Neocrm (S) Pte Ltd. is headquartered in Singapore (10 Anson Road, International Plaza) and operates as the international entity of a broader global company.
- The organization maintains physical offices in Singapore, Malaysia (Petaling Jaya), China (Beijing, Shanghai, Guangzhou, Shenzhen, Xi'an), and the United States (Redwood City, California).
Partnerships
- Neocrm's published partner page lists global systems integrators including Capgemini, Cognizant, DXC Technology, and EY as implementation partners.
- The platform integrates natively with Enterprise WeChat (WeCom) and Tencent's ecosystem, and the product page references bi-directional ERP integration with SAP and Oracle for manufacturing use cases.
Company Size
- The parent company, Beijing Renke Interactive Network Technology Co., Ltd. (operating as Neocrm / Xiaoshouyi), was founded on July 18, 2011.
- The Singapore legal entity, Neocrm (S) Pte Ltd., was incorporated on April 14, 2021.
Ownership
- Neocrm is privately held.
- The Singapore entity, Neocrm (S) Pte Ltd., is a private company limited by shares registered under UEN 202113180R, with paid-up capital of SGD 100,000.
Compliance & Certifications
- No publicly documented SOC 2, HIPAA, FedRAMP, or PCI-DSS certifications were found in available sources for Neocrm (S) Pte Ltd. or its parent entity.
- The platform's privacy policy references data processing on Tencent Cloud and AWS China infrastructure for China-based pods.
Compiled from public sources by VenSearch · Last researched October 21, 2026
Offerings
12 offeringsHealthcare & Life Sciences Industry Solution
This is an industry-specific configuration of the Neocrm platform for pharmaceutical, medical device, and healthcare organizations needing compliant engagement with healthcare professionals (HCPs), patients, and partners. It includes a compliant HCP engagement platform with built-in consent and audit trails, AI-guided next best action for medical representatives, 360-degree patient and HCP profiles integrating EHR and commercial data, and key account planning tools with formulary and reimbursement tracking.
Manufacturing Industry Solution
This is an industry-specific configuration of the Neocrm platform tailored for manufacturers managing complex dealer and distributor networks, long B2B sales cycles, and geographically dispersed field service teams. It includes AI-powered channel management with real-time dealer performance dashboards, Customer 360 integrating ERP and service history data, intelligent field service scheduling with IoT-triggered work order creation, and bi-directional ERP integration with SAP and Oracle.
Marketing Cloud (SCRM)
Marketing Cloud, also referred to as SCRM (Social CRM), is a marketing automation and customer engagement module that supports omni-channel lead acquisition using tools such as smart QR codes and ROI tracking. It provides 360-degree customer profiles, customer segmentation, and automated campaign workflows to support personalized engagement throughout the customer lifecycle. The product also includes social selling tools and connected customer journey management.
NeoAgent
NeoAgent is a pre-built and configurable AI agent platform that provides role-specific agents for sales, sales management, channel management, customer service, and business analysis functions. Pre-built agents handle tasks such as business intelligence Q&A, intelligent data entry, smart email assistance, opportunity health assessment, service chatbot interactions, and conversational data querying. The platform also includes tools for building and managing custom agents, including prompt templates, an AI knowledge base, and security and audit management.
NeoBI Analytics Cloud
NeoBI Analytics Cloud is a business intelligence and analytics module that allows users to create self-service dashboards, reports, and data visualizations from CRM and related business data without requiring technical skills. It provides real-time KPI monitoring, embedded analytics accessible across devices, and AI-powered conversational data access through natural language and voice queries. The platform consolidates data across sales, service, marketing, and partner operations into a single unified view.
NeoPlatform
NeoPlatform is a low-code and pro-code enterprise application development platform built on a metadata-driven architecture that allows businesses to build, customize, and integrate business applications. It includes an open API and integration layer, a unified developer environment supporting no-code through full-code development, mobile-first and multi-experience application support, and sandbox environments for safe development and testing. The platform is designed to connect internal systems and external applications into a unified enterprise IT ecosystem.
Partner Cloud
Partner Cloud is a channel and partner management module that provides a unified partner portal, end-to-end partner lifecycle management, and tools for collaborative channel operations. It covers partner onboarding and offboarding, marketing support, self-service ordering, incentive programs, and data-driven channel performance dashboards. The product is designed to help enterprises manage distributor and dealer networks.
Professional Services Industry Solution
This is an industry-specific configuration of the Neocrm platform for consulting, legal, accounting, and advisory firms that need structured pipeline management and client relationship tools. It includes AI relationship intelligence for mapping key contacts across client organizations, cross-practice opportunity detection from engagement and billing patterns, automated proposal lifecycle management from RFP to close, and client health scoring with executive sponsor alerts for at-risk engagements.
Retail & FMCG Industry Solution
This is an industry-specific configuration of the Neocrm platform for fast-moving consumer goods (FMCG) brands managing complex B2B channel networks, franchise operations, and field sales execution. It includes channel and distributor management with structured onboarding and lifecycle tracking, franchise and brand store management with standardized operating procedures and inspection scorecards, a mobile-first field sales app for visit planning and in-store checklists, and a channel sales visibility dashboard tracking sell-in versus sell-out data and trade promotion ROI.
Sales Cloud
Sales Cloud is a CRM module focused on managing the full sales cycle, from lead generation through deal closing and revenue collection. It includes AI-powered lead management, pipeline visibility, CPQ (configure, price, quote) functionality, sales activity tracking, and BI dashboards for performance reporting. The product supports both direct sales and channel sales models.
Service Cloud
Service Cloud is a customer service management module that consolidates support interactions from multiple channels — including telephone, app, web, WeChat, email, and SMS — into a single agent workbench. It includes case management, work order management, field service scheduling and dispatch, service provider management, and satisfaction rating tools. AI-driven features assist agents with case summaries, quality assurance, and intelligent routing.
Software & Internet Industry Solution
This is an industry-specific configuration of the Neocrm platform designed for SaaS and internet companies seeking to shorten sales cycles, reduce customer churn, and grow expansion revenue. It includes AI-powered lead scoring, churn prediction models that surface at-risk accounts up to 60 days in advance, a unified revenue workspace for new ARR, renewals, and expansions, and automated onboarding journeys triggered by product engagement milestones.
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