Net2Phone
Procurement partnerAbout
net2phone is a global cloud communications provider that delivers unified communications, contact center, and AI-powered customer experience solutions for businesses of all sizes. Founded as a subsidiary of IDT Corporation, the company offers products including business phone systems, omnichannel contact center platforms, AI agents, and global connectivity solutions. With 35+ years of experience, net2phone serves 500,000+ users across 160+ countries from its headquarters in Newark, NJ.
Details
VenSearch Intelligence
Ideal Customer
- Net2Phone targets businesses of all sizes but its core sweet spot, as reflected by G2 reviewer data, is strongly skewed toward small businesses, with approximately 79.5% of G2 reviewers coming from companies with 50 or fewer employees and 17.8% from mid-market firms.
- The company explicitly markets to small businesses, enterprises, and multinational corporations, and its Frost & Sullivan recognition notes a client portfolio ranging from two to 3,000 lines.
Key Differentiators
- Net2Phone's primary differentiators include its 'global yet local' model — owning physical infrastructure, staff, and licenses in 13 countries — backed by 35+ years of VoIP carrier heritage through parent IDT Corporation and its 900+ carrier interconnects.
- It has been recognized by Frost & Sullivan as a UCaaS Growth and Innovation Leader (2022) and a Latin American CCaaS Leader (2024), named 'Global Partner of the Year' by UC Today (2021), recognized as a 'Top 20 Contact Center Solutions Company' by CIOReview (2023), and identified as one of the '10 Most Promising Unified Communication Solutions' (2022).
Industries Served
- Net2Phone serves businesses across a wide range of verticals including healthcare, hospitality, legal/law offices, real estate, car dealerships, government/municipalities, education, retail, fintech, accounting, BPO, collections, construction, and insurance.
- It holds particular depth in healthcare with HIPAA-compatible cloud communications, a dedicated AI agent (Nora) for patient scheduling, EHR integrations, and Business Associate Agreement (BAA) execution.
Service Coverage
- Net2Phone operates globally, serving businesses across more than 160 nations with physical offices and staff in 13 countries: the US, Canada, Mexico, Argentina, Peru, Colombia, Chile, Brazil, Spain, Uruguay, Israel, Costa Rica, and Guatemala.
- Its Global Connect solution runs across six continents with points of presence in the US, UK, Hong Kong, Brazil, and Argentina, terminating over 28.3 billion minutes per year to more than 170 countries.
Partnerships
- Net2Phone has a native Microsoft Teams Direct Routing integration, allowing businesses to add net2phone's cloud PBX and 40+ UC features directly inside the Teams environment.
- It offers native CRM integrations with Salesforce, Zoho, and HubSpot, plus collaboration tool integration with Slack, and open API/webhook support for custom builds.
Company Size & Ownership
- Net2Phone was founded in 1990 by Howard Jonas and is currently led by CEO Jonah Fink.
- Employee count estimates vary across sources, but the company's own website cites 500+ employees across 13 countries, while third-party databases estimate between 295 and 500 employees and revenue ranging from approximately $58 million (2022 reported) to estimates as high as $221 million depending on methodology.
Compliance & Certifications
- Net2Phone holds SOC 2 Type II certification, meaning its security controls are independently audited and verified.
- It participates in a HIPAA compatibility program and executes Business Associate Agreements (BAAs) with healthcare clients, covering features such as call recording, voicemail, and voicemail transcription.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
17 offerings24/7 Expert Support
Around-the-clock technical support provided by net2phone's in-house support teams accessible via phone and email. Support includes dedicated onboarding specialists, guided configuration of call flows and system preferences, and ongoing optimization assistance after deployment.
AI Agent
An autonomous AI agent that handles customer interactions end-to-end across voice, chat, and web channels 24/7 without human intervention. It can perform appointment scheduling, call routing, lead qualification, account inquiries, and internal employee assistance. The agent integrates with existing CRM, helpdesk, and communication tools and supports multilingual interactions.
AI Answering Service
An AI-powered service designed to ensure every inbound call gets answered automatically. It handles calls around the clock so businesses do not miss customer interactions outside of business hours or during high-volume periods.
AI Meeting Assistant
A built-in AI assistant that automatically captures transcripts, summaries, and next steps from every call and meeting without manual note-taking. It includes automatic call recording and searchable call transcriptions so teams can retrieve key details from any conversation.
Business Messaging
A two-way business SMS and team messaging solution included in the Unite platform. It enables customer-facing SMS communication from business numbers alongside internal team chat with file sharing and full conversation history.
Call Center Essentials
An add-on to the Unite platform that provides essential call center features for sales and support teams without requiring a full contact center upgrade. It includes smart call routing options such as Ring All, Round Robin, and Longest Idle, plus supervisor tools like monitor, whisper, and barge, as well as wallboards and advanced call analytics. Pricing is structured per agent license, supervisor license, and call queue.
Coach AI
An AI-powered automated coaching tool that analyzes 100% of calls and emails to provide data-driven coaching recommendations for sales and support teams. It tracks custom success criteria, performs sentiment analysis, generates call summaries, and provides productivity metrics and workforce monitoring. Supervisors receive detailed performance insights without having to manually review every interaction.
Global Connect
A global cloud communications consolidation solution designed for large multinational enterprises to replace separate regional PBX systems and multiple vendors with a single cloud platform. The solution operates across six continents with points of presence in the US, UK, Hong Kong, Brazil, and Argentina, terminating over 28.3 billion minutes per year to over 170 countries. It includes DIDs for 100+ countries, local ANI termination for 40+ countries, and a Microsoft Teams Direct Routing integration.
Hosted PBX / Unified Communications
A cloud-hosted PBX solution that replaces on-premise phone hardware and supports office, remote, and hybrid work environments. It is offered as an industry-specific solution tailored for verticals including healthcare, hospitality, law offices, real estate, car dealerships, government, education, and more.
Huddle Video Conferencing
A browser-based HD video conferencing solution built into the Unite platform that allows participants to join meetings with one click without installing an app. It supports face-to-face meetings launched directly from the unified dashboard.
Integrate
A platform integration tool that allows businesses to build automated workflows visually without coding using a drag-and-drop interface. It connects net2phone with CRM platforms, helpdesk software, and other business tools, enabling automated triggers and actions such as logging calls, updating CRM records, and syncing communication history.
net2phone for Car Dealerships
An AI-powered communications solution specifically designed for automotive retailers that includes intelligent call routing by department, AI agent for lead qualification and appointment booking, whisper coaching, real-time wallboards, and CRM integration. The solution includes Nico, a dealership-specific AI agent that handles hours, financing questions, test drive scheduling, and after-hours lead capture.
net2phone for Healthcare
A HIPAA-compatible cloud communications platform for hospitals, clinics, and medical practices that includes intelligent call routing, auto attendants, encrypted virtual fax, call recording, real-time queue dashboards, and an AI agent named Nora for 24/7 patient appointment scheduling and inquiry handling. It supports multi-location management, EHR integrations, and includes a Business Associate Agreement (BAA).
Partner Program
A channel partner program that allows resellers, agents, and other partners to offer net2phone's communication solutions to their customers. It includes partner training resources and dedicated support for partners to grow their business with net2phone's product portfolio.
SIP Trunking
A SIP trunk solution that allows businesses with existing on-premise PBX systems to combine voice and data over the cloud without replacing their current infrastructure. It provides the benefits of a cloud-based solution while preserving existing hardware investments.
uContact
A cloud-based omnichannel contact center platform that consolidates voice, email, chat, SMS, WhatsApp, and social media into a unified inbox. It includes auto dialers, IVR, ACD, workflow automation with a drag-and-drop designer, real-time analytics, agent coaching tools such as whisper and barge, and native CRM integrations with Salesforce, HubSpot, and Zoho. The platform is SOC 2 certified and HIPAA compatible.
Unite
An AI-driven unified communications platform that combines voice, video conferencing, team messaging, and business SMS into a single dashboard. It includes a cloud business phone system with advanced features such as auto attendant, call recording, AI call transcriptions, call summaries, and CRM integrations. The platform supports desk phones, mobile apps, and browser-based calling with 99.98% uptime.
Considering Net2Phone?
Our team will work with you to determine if Net2Phone is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.