Netsmart Technologies, Inc.
About
Netsmart provides cloud-based electronic health record (EHR) software and related technology services to community-based healthcare providers, including behavioral health, human services, post-acute care, and public sector organizations. The company serves a broad range of provider types — from addiction treatment and autism care to home health, hospice, skilled nursing, and public health agencies — with over 754,000 providers using its platform. Netsmart is known for its CareFabric platform, wh...
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Details
VenSearch Intelligence
Ideal Customer
- Netsmart is best suited for mid-market to enterprise-scale community-based healthcare organizations.
- Its primary sweet spot includes large community mental health centers, state behavioral health agencies, FQHCs, CCBHCs, multi-site home health and hospice agencies, skilled nursing facilities, and multi-facility human services networks with complex reporting and billing requirements.
Key Differentiators
- Netsmart positions itself as the largest health IT provider focused specifically on human services and post-acute care, serving markets that most general-purpose EHR vendors do not specialize in.
- Its CareFabric platform is designed to consolidate clinical, financial, operational, and administrative workflows across behavioral health, addiction treatment, IDD, home health, hospice, and senior living under a single framework, with embedded AI tools including Bells (clinical documentation) and Benny (revenue cycle).
Industries Served
- Netsmart serves the health and human services and post-acute care industries exclusively.
- Specific verticals include behavioral health, addiction and substance use disorder treatment, intellectual and developmental disabilities (IDD), autism spectrum disorder, child and family services, community mental health centers (CMHCs), federally qualified health centers (FQHCs), certified community behavioral health clinics (CCBHCs), home health, hospice, palliative care, senior living, skilled nursing, physical and occupational therapy, public health agencies, vital records offices, and corrections-based behavioral health.
Service Coverage
- Netsmart operates exclusively in the United States and serves clients across all 50 states.
- The company reports more than 754,000 users in over 25,000 organizations nationwide, with its CareFabric platform having impacted more than 165 million individuals.
Partnerships
- Netsmart has a deep and long-standing strategic collaboration with Amazon Web Services (AWS), which powers its Plexus Cloud hosting, the AI Data Lab, and the QHIN infrastructure; Netsmart was the first designated QHIN built entirely on AWS.
- The company is a founding member of the Carequality interoperability network and has demonstrated QHIN interoperability jointly with Epic Systems, eClinicalWorks, and MedAllies.
Company Size
- Netsmart was founded in 1968 (tracing to Creative Socio-Medics) and has approximately 2,700–2,800 employees as of 2025–2026.
- Reported annual revenue figures vary across sources; Wikipedia cites $712 million for 2025, while third-party data aggregators place estimates in the $500–$750 million range.
Ownership
- Netsmart is a privately held company backed by two private equity firms: GI Partners, which initially invested in 2016 via a secondary buyout from Genstar Capital, and TA Associates, which joined as a co-investor through a recapitalization completed in December 2018.
- Together, the two PE firms hold approximately 80 percent of the company's shares, with the remaining roughly 20 percent held by Netsmart management and employees.
Compliance & Certifications
- Netsmart's Plexus Cloud hosting is SSAE 18-compliant with annual third-party audits of security controls and meets or exceeds HIPAA requirements for storing protected health information.
- The company aligns with HITRUST principles for its QHIN and interoperability infrastructure, and its EHRs are ONC-certified through the ASTP/ONC program.
Compiled from public sources by VenSearch · Last researched October 16, 2026
Offerings
50 offeringsAddiction Treatment EHR
Netsmart's addiction treatment EHR supports the full spectrum of substance use disorder treatment including medication-assisted treatment (MAT), Opioid Treatment Programs (OTP), Office-Based Opioid Treatment (OBOT), and abstinence-based programs. Features include dispensing and medication management integration (SciLog/IVEK pumps), DEA-compliant reporting, electronic patient check-in, referral management, and predictive analytics for identifying relapse risk factors.
AI-Assisted Benefits Coordination
This is an intelligent RCM automation solution that supports verifying eligibility, securing authorizations, and validating the coordination of benefits for healthcare organizations. It reduces manual work in the benefits coordination process through automation.
AlphaCoding (AI-Assisted Medical Coding)
AlphaCoding is an AI-powered medical coding assistance tool that surfaces evidence-based recommendations for coders within the healthcare revenue cycle. It is designed to improve coding accuracy and efficiency by providing intelligent suggestions based on clinical documentation.
Autism EHR Software
Netsmart's autism EHR and ABA practice management platform supports organizations serving individuals with autism spectrum disorder through connected workflows for intake, authorizations, ABA data collection, behavior tracking, scheduling, billing, and care coordination. It is designed for registered behavior technicians (RBTs), Board Certified Behavior Analysts (BCBAs), and other autism care providers, and includes over 1,500 customizable treatment plan templates and a built-in 40-hour RBT training course.
Behavioral Health EHR
Netsmart's behavioral health EHR supports integrated care delivery across community mental health centers, health homes, accountable care organizations, CCBHCs, inpatient psychiatric facilities, corrections, and public sector behavioral health agencies. It supports clinical, financial, and operational workflows including therapy documentation, medication management, e-prescribing, scheduling, billing, and outcomes tracking.
Bells AI Documentation Assistant
Bells is described as the first AI documentation assistant in human services, designed to reduce clinical documentation burden for care providers. It uses augmented intelligence to automate and assist with progress notes, treatment planning, and other clinical documentation tasks.
CareConnect (Interoperability)
CareConnect is an interoperability platform that facilitates healthcare data exchange to support integrated care across providers and settings. As a designated Qualified Health Information Network (QHIN), it supports high-volume data exchange, direct data exchange, FHIR integration, and connection to major national Health Information Exchanges (HIEs) including the Carequality network.
CareConnect Inbox (Secure Messaging)
CareConnect Inbox is a secure messaging solution for safeguarded internal and external healthcare communications. It enables care teams to communicate securely across organizational boundaries to support coordinated care delivery.
CareManager
CareManager is an EHR-agnostic software platform for comprehensive care coordination and data sharing across the healthcare continuum. It allows organizations to coordinate patient care across multiple settings and providers regardless of the underlying EHR system in use.
CareRouter
CareRouter is a mobile dispatch software tool that supports scheduling and operational efficiency for healthcare field staff. It uses GPS and provider location data to assign efficient routes and match the most appropriate caregiver to each service request, helping maximize the number of visits provided each day.
Child and Family Services EHR
Netsmart's Child and Family Services EHR is a case management platform supporting foster care, early intervention, housing, family preservation, and adoption workflows. It includes a foster family portal, mobile-enabled documentation, automated compliance event management, secure messaging, and telehealth capabilities, and is designed to consolidate behavioral health, social services, and education support under one platform.
Collection Automation
Collection Automation is a cloud-based solution that helps revenue cycle collectors work on the right claim at the right time, improving efficiency and reducing manual effort in the collections process. It is part of Netsmart's Care Administration suite.
Compliance and Optimization (McBee)
McBee, a Netsmart service brand, provides clinical, financial, and operational strategic advisory consulting and education to healthcare organizations including health systems, home health, hospice, inpatient rehabilitation, and skilled nursing. Services include strategic assessments, OASIS and coding reviews, episode and utilization management, compliance support, and health education and training through the McBee Post-Acute Academy. The service addresses more than 4,000 organizations across the healthcare industry.
Credentialing
Netsmart's Credentialing service provides provider credentialing and enrollment services designed to help healthcare organizations prevent claim denials. It is offered as part of the Care Administration suite supporting revenue cycle functions.
Data Insights
Data Insights provides reliable healthcare benchmarking tools to help organizations identify areas for improvement and build on clinical and operational strengths. It aggregates data across care settings to surface actionable benchmarking information.
Data Platform
Netsmart's Data Platform tracks key performance indicators against healthcare goals to support improved decision-making. It provides business intelligence dashboards with flexible, interactive data visualizations for clinical, financial, and operational goal tracking.
Delivery Implementation and Consulting
This service provides expert consulting to support healthcare organizations in advancing healthcare management practices and implementing Netsmart technology solutions. It is designed to guide organizations through implementation and change management to improve care delivery outcomes.
Digital Collections Assistant
The Digital Collections Assistant provides denial processing guidance for revenue cycle collectors through a step-by-step process for common CARC (Claim Adjustment Reason Code) code groupings. It is designed to simplify and standardize the denial management workflow.
GEHRIMED
GEHRIMED is an EHR and practice management software built for geriatric psychology, psychiatry, and long-term post-acute care (PALTC) provider groups. It supports scheduling, documentation, billing, and reporting while optimizing interoperability and value-based care for geriatric practitioners.
Health Status Monitoring
Health Status Monitoring is a solution that engages individuals in their care through effective health monitoring tools. It allows consumers to self-report health and behavior indicators, providing care teams with a more complete view of individuals' health and progress.
HOPE Scrubbing and Analytics
HOPE Scrubbing and Analytics provides HOPE compliance and iQIES submission reporting for hospice providers. It helps hospice organizations ensure accurate data submission and maintain regulatory compliance.
Human Services EHR Solutions
Netsmart's human services EHR suite is an integrated platform serving behavioral health, addiction treatment, autism, intellectual and developmental disabilities, child and family services, public health, and integrated care organizations. It combines EHR, care coordination, workforce management, interoperability, and AI-driven tools into a single scalable platform designed for person-centered, value-based care delivery.
Integrated Care EHR
Netsmart's Integrated Care EHR, delivered via the myAvatar platform, provides a single system for primary care, behavioral health, and addiction treatment for FQHCs and CCBHCs. It shares medication lists, problem lists, and treatment histories across disciplines and supports FQHC billing requirements, UDS and PCMH reporting, and dental EHR integration.
Intellectual and Developmental Disabilities (IDD) EHR Software
Netsmart's IDD EHR software is a person-centered platform supporting case management, residential and respite services, day habilitation, employment services, behavioral support, ABA, EVV, and care coordination for organizations serving individuals with intellectual and developmental disabilities. It includes AI-powered documentation tools, offline mobile capabilities, and financial management features for Medicaid waiver and managed care workflows.
IT Managed Services
Netsmart's IT Managed Services provide healthcare IT expertise to support client staff and help organizations get the most value from their technology investments. This is a managed service offering staffed by healthcare IT specialists who supplement or support the client's internal IT function.
McBee Compliance Support
McBee's Compliance Support service helps healthcare organizations mitigate operational risks through ADR and denial support, mock surveys, readiness reviews, clinical and billing documentation reviews, pre-bill reviews, and QAPI programs. It is designed to help providers navigate audits and regulatory requirements.
McBee Episode Management
McBee's Episode Management service provides clinical support solutions that address visit utilization and care planning for home health and post-acute providers. It enables providers to prioritize quality, patient-centered care while managing episode-level clinical and financial performance.
McBee Health Education and Training
McBee Health Education and Training offers expert-led live training sessions and self-paced on-demand courses through the McBee Post-Acute Academy, aimed at improving compliance, financial results, and clinical outcomes. It serves post-acute healthcare organizations seeking to develop staff competencies.
McBee OASIS and Coding Services
McBee OASIS and Coding Services addresses inaccuracies in coding and OASIS documentation to optimize reimbursement and improve clinical outcomes for home health organizations. Services include OASIS reviews, expert outsourced coding, and specialized staff education to ensure optimal reimbursement.
McBee Strategic Advisory Consulting
McBee Strategic Advisory Consulting provides organizational assessments, corporate compliance programs, PDGM impact analysis, and process improvement services for healthcare organizations. It uses data analytics to help providers maximize opportunities and develop strategies for financial and operational improvement.
MDS Predictive Analytics
MDS Predictive Analytics provides predictive analytics for Five-Star quality ratings and quality measures for skilled nursing facilities (SNFs). It helps SNFs anticipate performance outcomes and proactively manage care quality.
Mobile Caregiver+ (EVV)
Mobile Caregiver+ is Netsmart's electronic visit verification (EVV) solution that allows agencies to electronically verify caregiver visits to clients. It supports compliance with EVV mandates and enables field staff to document visits efficiently through a mobile platform.
myAvatar
myAvatar is a behavioral health EHR designed for human services providers, offering near real-time analytics to support value-based care. It includes clinical, financial, and administrative workflows for behavioral health, addiction treatment, integrated care (including primary care), and public sector settings. The platform also supports FQHC billing, CCBHC compliance, and integrated care coordination.
myEvolv
myEvolv is a behavioral health EHR platform with clinical, financial, and operational workflows tailored for addiction treatment, autism, behavioral health, CCBHC, intellectual and developmental disabilities (IDD), and foster care organizations. It is designed to serve organizations that require specialized workflows across community-based human services settings.
myHealthPointe
myHealthPointe is a consumer engagement software platform that supports patient- and consumer-centered care and engagement. It offers a consumer portal for scheduling appointments, secure messaging with care teams, on-demand self-help tools, and integrated telehealth access, designed to complement clinical care plans.
myInsight
myInsight is a web-based EHR designed specifically for public health agencies to manage programs such as immunizations, family planning, STI, tuberculosis, and maternal and child health. It includes configurable reporting features to help organizations meet federal and state reporting requirements and coordinate care across community partners.
myUnity
myUnity is a single EHR platform designed for post-acute care settings, covering home health, hospice, senior living, skilled nursing, palliative care, adult day, and personal care. It consolidates multiple care settings into one system to streamline care delivery, simplify reimbursement, and support data-driven decisions across the post-acute continuum.
myVRS
myVRS is a vital records EHR software that simplifies the entry, validation, registration, and issuance of vital event records at both the state and county level. It is designed for public sector agencies that manage vital health records electronically.
OASIS Scrubbing and Analytics
This solution provides OASIS compliance and PDGM reimbursement analytics for home health agencies. It helps identify inaccuracies in coding and OASIS documentation to optimize reimbursement and improve clinical outcomes.
OrderConnect
OrderConnect is an outpatient, web-based electronic prescribing and medication management software application. It connects prescribers to pharmacies securely and supports patient safety initiatives by reducing manual entry and medication errors while enabling reporting within the platform.
Payroll-Based Journal Compliance
This solution offers Payroll-Based Journal (PBJ) analytics, reporting, and compliance tools for skilled nursing facilities. It is designed to help SNFs meet federal PBJ reporting requirements efficiently.
Plexus Cloud Hosting Services
Plexus Cloud is a secure, high-availability cloud hosting service designed specifically for healthcare organizations. It is architected to satisfy security requirements for organizations managing highly sensitive healthcare data and is hosted in partnership with AWS.
Plexus Revenue Cycle Management
Plexus RCM is a managed revenue cycle management service that includes RCM services, collection automation, and claims management to support healthcare organizations' revenue cycle teams. It is positioned as a professional service that complements and supports internal billing operations.
Population Health Management Platform
The Netsmart population health management platform aggregates data across providers to improve care quality for defined populations. It includes tools for risk segmentation, care coordination, analytics and reporting, health status monitoring, interoperability, and quality measures tracking, and is targeted at post-acute and human services organizations engaged in value-based care contracts.
Public Sector EHR Solutions
Netsmart's public sector EHR platform is designed to coordinate care across city, state, and county agencies, supporting behavioral health, addiction treatment, IDD, corrections, social services, veterans' homes, vital records management, and public health programs. It serves over 250 county agencies, more than 170 public health clinics, and 26 state hospital systems.
Referral and Reimbursement Analytics
This data solution provides PDPM claims analytics for managed care reimbursement and referrals specifically for skilled nursing facilities (SNFs). It is designed to help SNFs optimize reimbursement and manage referral sources more effectively.
Referral Management
Netsmart's Referral Management solution provides dedicated software for efficient processing and response to referrals. It organizes incoming and outgoing referrals into a single AI-empowered solution to help organizations gauge referral sources, patient risk, and program performance.
RevConnect
RevConnect is a clearinghouse platform that handles eligibility verification, patient statements, and related revenue cycle functions to help reduce manual workflows. It is designed to help healthcare organizations improve their financial bottom line by streamlining claims and eligibility processes.
Telehealth
Netsmart's Telehealth solution delivers direct virtual healthcare to consumers through a secure virtual care software platform. It integrates billing and documentation functionality into existing workflows and supports appointment flexibility for individuals facing transportation, housing, or scheduling barriers.
TheraOffice
TheraOffice is an ONC-certified EMR software designed for physical, occupational, speech, and behavioral therapy providers. It integrates documentation, scheduling, billing, and reporting into a single system and supports solo practices, multi-location groups, and large organizations. The platform is built specifically for outpatient rehabilitation workflows.
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