New Horizon Communications
Procurement partnerAbout
NHC provides communication services to businesses in North America, from aggregating network connectivity to fully managed complex data services. The company operates as THE Communications STACK Provider, offering a packaged delivery system for every communication service any organization would need on a single invoice.
Details
VenSearch Intelligence
Ideal Customer
- NHC's sweet spot is mid-market to enterprise businesses with multiple locations that need a single provider to consolidate network, voice, and managed services across sites.
- The company explicitly targets multi-location, multi-service organizations such as distributed retail chains, franchise operations, healthcare systems, logistics companies, and hospitality groups that benefit from simplified billing, centralized management, and consolidated vendor relationships.
Key Differentiators
- NHC's primary differentiation is its self-described position as 'THE Communications STACK Provider,' offering a vertically integrated, three-layer model (Network, Overlay, Managed) that consolidates all communications services—from fiber and LTE to UCaaS, SD-WAN, and managed security—onto a single invoice, a single support team, and a single online management portal.
- The company emphasizes 100% stateside support, an average customer retention rate of 10+ years, and a sub-10% provisioning fallout rate, and it is exclusively channel-driven, selling only through trusted advisor and agent partners.
Industries Served
- NHC serves businesses across a broad range of verticals including retail, hospitality, healthcare, emergency services, education, logistics, and government (local, state, and federal).
- The company has been approved to sell to Massachusetts government entities under the ITT72 contract and positions itself for SMB through enterprise customers.
Service Coverage
- NHC operates nationwide across the United States and has also expanded into Canada, serving businesses in both countries under its North American Cloud platform.
- The company is a fully-certified, regulated telephone utility in 49 states plus DC (with some sources noting all 50 states, D.C., and Canada), holding IXC and CLEC approvals and approved for government purchasing contracts such as the Massachusetts ITT72 contract.
Partnerships
- NHC maintains deep technology partnerships with Check Point Software Technologies (for its CloudSecure and EdgeSecure security suite and SASE expansion), Palo Alto Networks (for edge security), Bigleaf Networks (SD-WAN and edge solutions, 2024), Ooma (POTS replacement via AirDial, named NHC as Strategic Partner of the Year 2026), Verizon (5G business internet), and Meter (enterprise networking, 2026).
- On the channel distribution side, NHC is sold exclusively through partners and participates in master agent ecosystems with Telarus (winning their Top Local Channel Manager Award for 2024), AVANT, Intelisys, Sandler Partners, Bridgepointe, and AppDirect.
Company Size & Ownership
- NHC was founded in October 2002 and is headquartered at 200 Baker Ave, Suite 300, Concord, Massachusetts.
- Employee count estimates vary significantly across sources, ranging from approximately 101–250 (LinkedIn, Crunchbase) to 438 (RocketReach) to over 600 (data-surfer.com), reflecting either different counting methodologies or growth over time.
Compliance & Certifications
- NHC is a registered public utility with CLEC and IXC certifications across 49 states and DC, which subjects it to state and federal telecommunications regulatory requirements.
- The company has offered HIPAA-compliant secure eFax services, specifically noting compliance with the HIPAA Omnibus Final Rule for secure medical records transmission.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
17 offeringsBroadband
High-speed internet access that is broadly available in almost every market. Standard connectivity method that businesses of all sizes can use as part of their access mix.
CloudSecure
Next-generation, enterprise-grade, cloud-native security platform that includes always-on network monitoring for known threats and threat extraction for unknown threats. Delivers cloud-delivered branch office security with up to 40% OpEx savings.
Contact Center
Cloud contact center solution that provides omni-channel customer interaction management including inbound calls, outbound calls, automated notifications, and multi-channel communication through website and social media platforms. Features include IVR, intelligent routing, CRM integration, agent scheduling, and real-time analytics.
Copper
Data transmission connectivity using copper cable infrastructure that provides impressive bandwidth at very low costs. Common and reliable access method for business connectivity needs.
EdgeSecure with SD-WAN
Software-based next-generation firewall that runs as a virtual machine on SD-WAN devices for on-premise security. Provides 100% cyber attack catch rate while reducing OpEx costs by 40% and CapEx by 20% with 5-minute implementation.
Fiber
Enterprise bandwidth connectivity using fiber optic technology that provides symmetric high speeds and high reliability. Described as the premium internet transport option for businesses requiring top-tier connectivity.
Legacy Voice
Traditional telephone service solutions including plain old telephone service (POTS) and TDM PRI for legacy systems. Provides nationwide coverage with cloud migration path planning as customers upgrade their systems.
Line of Sight
Fixed wireless connections that require line of sight but offer quick installation, flexible bandwidth, and immunity to cable-based internet issues. Provides rapid delivery for business connectivity needs.
LTE/5G
Mobile internet access service that serves as a backup option for retailers and businesses that cannot risk connectivity loss for POS systems. Provides super low cost backup connectivity solution.
Managed Firewall
Tailored network traffic protection service that provides monitoring and threat detection without the expense and maintenance of managing firewall infrastructure in-house. Includes perimeter protection and network security management.
Managed Security
Comprehensive cybersecurity monitoring and management service incorporating advanced threat detection and continuous protection. Provides expert security management to protect networks from evolving cyber threats.
Managed Voice
Scalable, flexible voice solution that provides modern communications capabilities without management hassles. Reduces costs while providing enhanced functionality for business voice communications.
Managed WAN
Managed SD-WAN service that provides plug-and-play network devices with automatic policy configuration and remote management. Includes WAN redundancies, network controlling capabilities, and real-time customer portal updates for network visibility.
newVoice Meeting
Cloud-based collaboration platform that provides video collaboration for up to 100 attendees, audio and video meetings, screen sharing, iOS and Android apps, and calendar integrations. Includes chat, polling, Q&A features, and end-to-end encryption.
Satellite
Internet access solution for remote businesses or those requiring network redundancies such as emergency services. Provides connectivity as an inexpensive backup option for locations where other connectivity may not be available.
SD-WAN
Software-defined wide area networking technology that manages traffic over multiple network links with dynamic multi-path optimization, intelligent routing, and cloud-native architecture. Provides centralized orchestration and zero-touch operations for enterprise WAN management.
UCaaS
Unified Communications as a Service suite that includes telephony, voicemail, chat, video conferencing, screen share, and cloud collaboration services accessible through single application interfaces. Features integration with MS Office, Salesforce, and cloud storage applications.
Considering New Horizon Communications?
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