Nexon
Procurement partnerAbout
Nexon Asia Pacific is an award-winning digital consulting and managed services partner for mid-market, enterprise, and government organisations across Australia. The company offers a broad suite of integrated solutions spanning cyber security, cloud, unified communications, enterprise service management, networks, and digital transformation. Founded in 2000, Nexon is CREST and ISO certified and a recognised government IT service provider, supporting over 700 customers with a team of more than 55...
Details
VenSearch Intelligence
Ideal Customer
- Nexon's sweet spot is mid-market and enterprise Australian organisations, as well as government entities at the local, state, and federal level.
- Their customer base spans 20 to 1,300+ seats, and they serve over 1,000 organisations, with a stated goal of replicating enterprise-level CX and managed services delivery for smaller mid-market clients.
Key Differentiators
- Nexon differentiates itself through the breadth and integration of its solution portfolio — combining unified communications, cyber security, cloud, networks, ServiceNow ESM, and Microsoft Dynamics under a single managed services model — which it describes as a 'uniquely broad suite' for mid-market and government clients.
- Its branded Nexon Xperience CX/EX/ESM offering, integrating Genesys, ServiceNow, and Microsoft Dynamics, is a distinctive integrated product in the Australian market.
Industries Served
- Nexon serves a broad range of industries including healthcare, financial services, state and federal government, not-for-profit, professional services, retail, higher education, and energy/utilities.
- Government is a particularly strong vertical — Nexon is accredited as a local and state government provider and has won significant public sector contracts including with Metro North Hospital & Health Service, Queensland Police Service, Australian Digital Health Agency, Victoria Police, and Jacana Energy.
Service Coverage
- Nexon Asia Pacific operates exclusively within Australia, serving customers nationwide from offices in Sydney (HQ), Melbourne, Brisbane, Newcastle, and the Gold Coast.
- The company serves more than 1,000 mid-market and enterprise customers across the country.
Partnerships
- Nexon holds six Microsoft Solutions Partner designations (Data & AI – Azure, Infrastructure – Azure, Digital & App Innovation – Azure, Business Applications, Modern Work, and Microsoft Cloud), plus two additional Azure specialist accreditations and membership in the Microsoft Intelligent Security Association (MISA).
- On the contact centre side, Nexon is a Genesys partner and has won the Genesys APAC and ANZ Partner of the Year award multiple consecutive years (2021–2026).
Company Size & Ownership
- Nexon Asia Pacific was incorporated on 8 December 2000 and is headquartered in Sydney, NSW.
- As of 2025, the company has approximately 475–600 employees (sources vary, with IBISWorld reporting 475 and EQT/PitchBook reporting 600+ including acquired entities) and generated total revenue of approximately AUD $251 million in 2025 according to IBISWorld.
Compliance & Certifications
- Nexon holds ISO/IEC 27001 (information security management) and ISO 9001:2015 (quality management) certifications across all Australian offices.
- It is CREST-certified for penetration testing, with individual testers holding OSCP, OSWP, CISSP, CSSLP, and other credentials, and complies with major security frameworks including NIST.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
11 offeringsCloud Services
Nexon delivers end-to-end cloud services across public cloud (AWS and Azure), private cloud, and hybrid cloud environments, including cloud strategy, implementation, management, and ongoing managed cloud services. The team consults, designs, implements, and manages cloud environments to help organisations modernise, migrate, and operate with clarity and control. Nexon is a Microsoft Solutions Partner for Modern Work, Business Applications, and Microsoft Cloud, as well as an Azure specialist.
Customer Experience Management (CXM)
Nexon's Customer Experience Management offering, branded as Nexon Xperience, unifies Customer Experience (CX), Employee Experience (EX), and Enterprise Service Management (ESM) by integrating platforms such as Genesys, ServiceNow, and Microsoft Dynamics. The service helps organisations break down silos and orchestrate end-to-end experiences through engineering and integration expertise. It is designed to help organisations realise the full competitive value of their CX and ESM platform investments.
Cyber Security Solutions
Nexon provides end-to-end cyber security services including security advisory, managed cyber security through a 24/7 SOC, penetration testing, Essential 8 assessments, cyber awareness training, and cyber security consulting. Solutions are modular and scalable, tailored to mid-market and government organisations. Nexon is CREST certified and offers both proactive and reactive security services.
Digital Solutions & Transformation
Nexon's digital solutions practice helps organisations transform business processes using platforms including Microsoft Azure, Dynamics 365, Microsoft 365, ServiceNow, and AWS. Consultants work across all lines of business to create data-driven, responsive mechanisms that enable growth and innovation. The offering includes change management support through a dedicated Change Management Office.
Enterprise Service Management (ESM)
Nexon's enterprise service management solutions are powered by ServiceNow and cover advisory, design, and implementation of ITSM and ESM platforms. The offering integrates ServiceNow with other platforms such as Genesys, Dynamics 365, and supply chain or finance software to evolve digital workflows and improve operational efficiency. Nexon has delivered over 250 ESM projects and is a ServiceNow Consulting and Implementation Partner.
Integrated Advisory Services
Nexon provides contemporary, iterative architecture design and pragmatic technology strategies to help organisations identify risks and opportunities. Transformation, technology, and implementation experts align plans with client goals and resources across the full technology stack. The advisory offering covers cloud, security, networks, unified communications, and digital solutions.
Managed IT Services
Nexon's managed IT services cover the full scope of technology management including networks, cloud, security, business applications, and end-user support. Services are delivered 24/7 by Australian-based teams using ITIL-aligned processes, with a service desk that handles everything from IT issues to complex system configurations. The offering is designed to free organisations from day-to-day technology management so they can focus on core business activities.
Microsoft Dynamics 365 CRM & ERP
Nexon implements and supports Microsoft Dynamics 365 Customer Engagement (CRM) and Dynamics 365 Business Central (ERP) for Australian organisations. Services span the full lifecycle including advisory, architecture, deployment, and ongoing support to drive adoption and business value. Nexon is a Microsoft Solutions Partner for Business Applications and has Gold-level competencies in Cloud CRM and ERP.
Network Solutions
Nexon delivers comprehensive network and connectivity solutions including SD-WAN, Secure Access Service Edge (SASE), LAN, WiFi, and secure network infrastructure design and management. The team assesses existing infrastructure, architects new network solutions, and manages them with fully redundant infrastructure and 24/7 monitoring. Solutions are designed to optimise, simplify, and scale network connectivity for mid-market and enterprise organisations.
Project Implementation Services
Nexon delivers technology project implementation services covering risk management, governance, project controls, communications, and on-time, on-budget delivery. The team uses PRINCE2 and Agile methodologies for project management and PROSCI ADKAR for change management. Projects span the full Nexon solution portfolio including cloud, networks, security, and digital platforms.
Unified Communications Solutions
Nexon provides end-to-end unified communications services including cloud voice, collaboration, contact centre, and hybrid workplace solutions. The team designs, integrates, and manages secure UC platforms to improve employee productivity and deliver seamless customer experiences across voice and digital channels. Services cover the full lifecycle from initial strategy and roadmap through to 24/7 managed support.
Considering Nexon?
Our team will work with you to determine if Nexon is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.