NinjaOne
About
Fast-growing unified IT management platform trusted by 30,000+ customers — RMM (Remote Monitoring and Management), endpoint management, patch management, backup, and IT documentation in a single cloud-native platform. NinjaOne's intuitive interface and MSP-focused architecture make it the fastest-growing RMM alternative to ConnectWise Automate and Kaseya VSA. Austin, Texas. G2's top-rated RMM platform for multiple consecutive years. NinjaOne Backup provides cloud-to-cloud and local backup for en...
Details
VenSearch Intelligence
Ideal Customer
- NinjaOne targets two primary customer segments: MSPs (approximately 45% of the installed base) managing multiple client environments, and internal IT departments at mid-market to enterprise organizations.
- The platform scales from a few devices to 100,000+ endpoints, but its stated 2026 growth sweet spot is mid-market firms with 500–5,000 employees in regulated industries such as healthcare, finance, and education.
Key Differentiators
- NinjaOne's primary differentiators are its cloud-native architecture, ease of use, fast deployment, and unified single-pane-of-glass platform that replaces an average of four or more disparate tools per customer.
- The company has maintained a 98% customer satisfaction score for over five years, and has earned the #1 ranking in 13 G2 categories (including RMM, Endpoint Management, Patch Management, Remote Support, and IT Documentation) with 100% satisfaction scores in multiple categories.
Industries Served
- NinjaOne serves a broad cross-section of industries including healthcare, education, financial services, legal, manufacturing, construction, logistics, local government, and technology.
- Healthcare is a particularly fast-growing vertical — NinjaOne added nearly 1,000 healthcare customers in the year preceding March 2026 and reported nearly 70% year-over-year growth in healthcare ARR, with a HIPAA-compliant platform marketed specifically to hospitals and clinics.
Service Coverage
- NinjaOne operates globally, supporting nearly 40,000 customers across 140+ countries as of 2026, managing over 5 million endpoints worldwide.
- The platform is cloud-native and requires no on-premises infrastructure, enabling coverage from any geography.
Partnerships
- NinjaOne maintains a broad technology integration ecosystem of 30+ partners spanning security, PSA, documentation, identity, and ITSM tools.
- Key security integrations include Bitdefender GravityZone (strategic partnership with real-time threat alerting and one-click remediation), CrowdStrike, SentinelOne, and Webroot.
Company Size & Ownership
- NinjaOne was founded in 2013 by Sal Sferlazza, Chris Matarese, and Eric Herrera (originally as 'NinjaRMM'), and publicly launched the platform in 2015.
- The company has grown from 411 employees in 2022 to approximately 2,497 employees as of late 2026.
Compliance & Certifications
- NinjaOne holds ISO 27001:2022 certification (validated by Schellman & Company), SOC 2 Type II and SOC 3 Type II attestations, and is HIPAA-aligned via contractual Business Associate Agreements.
- The platform is also CCPA compliant and aligns with GDPR, NIS2, and NIS2 frameworks.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
3 offeringsNinjaOne Backup
Cloud and local backup for endpoints and servers — automated backup policies, immutable cloud storage, and fast bare-metal recovery. Integrates directly into NinjaOne RMM for deployment via the same agent. HIPAA compliant for healthcare MSP customers.
NinjaOne Endpoint Management
Unified endpoint management covering patch management, software deployment, remote access, and device compliance — for desktops, laptops, servers, and VMs. Autonomous Patch Management (announced 2025) uses AI to prioritize and auto-approve patches based on risk level without manual review.
NinjaOne RMM
Remote monitoring and management platform — monitors endpoints (Windows, Mac, Linux), servers, network devices, VMs (VMware, Hyper-V), and cloud services from a single dashboard. Automated alerts, patch management, scripting, and remote access (integrated TeamViewer and built-in tools). Subaccounts keep MSP client data isolated.
Considering NinjaOne?
Our team will work with you to determine if NinjaOne is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.