NuWave Communications
Procurement partnerAbout
NUWAVE Communications is a global cloud communications service provider founded in 1998 and headquartered in Las Vegas, Nevada. The company specializes in Multi-UC telecommunications solutions, offering a CPaaS platform that enables carriers, service providers, and enterprises to deploy and manage Microsoft Teams, Zoom Phone, and Webex Calling services. Its flagship products iPILOT and SYNTHESIS provide automated provisioning, lifecycle management, and carrier-grade network integration for unifi...
Details
VenSearch Intelligence
Ideal Customer
- NUWAVE's primary sweet spot is mid-market to large enterprise organizations (250 to 50,000+ employees) migrating from legacy on-premises PBX systems (e.g., Avaya, Cisco) to cloud UC platforms like Microsoft Teams, Zoom Phone, or Webex Calling.
- Their partner-centric model also heavily targets carriers, cloud service providers, managed service providers (MSPs), resellers, and agents who want to white-label and resell Multi-UC voice services at scale.
Key Differentiators
- NUWAVE differentiates as one of a rare handful of companies simultaneously certified by Microsoft, Zoom, and Cisco to deliver carrier-grade voice across all three major UC ecosystems from a single platform (iPILOT), enabling true Multi-UC management from a single pane of glass rather than forcing vendor lock-in.
- Their no-fee Teleport migration tool, automation-first Launchpad onboarding, and OEM white-label capabilities allow partners to deploy voice services in minutes rather than months, a claim backed by provisioning MS Teams in approximately 9 minutes.
Industries Served
- NUWAVE serves customers across finance, healthcare, hospitality, government, and enterprise sectors broadly.
- Their iPILOT Marketplace includes a HIPAA-compliant cloud fax solution designed for highly regulated industries handling protected health information (PHI), and their CallCabinet integration supports compliance requirements for finance (MiFID II), healthcare (HIPAA), and legal sectors (GDPR, POPI).
Service Coverage
- NUWAVE Communications operates as a global iVoIP Competitive Local Exchange Carrier (CLEC) spanning the entire United States, with service in 45 states and 58 countries.
- The company maintains office locations in Las Vegas (HQ), Los Angeles, Washington D.C., New Jersey, and Gujarat, India, with employee presence across four continents including North America, Europe, Asia, and expanding into APAC regions such as Hong Kong, Singapore, and Oceania.
Partnerships
- NUWAVE holds certified partner status with Microsoft (Operator Connect Accelerator, Direct Routing), Zoom (Cloud Peering Partner, Zoom Phone BYOC Reseller Program, Rising Star Award 2023), and Cisco/Webex (Cloud Connect for Webex Calling Certified PEP, Webex Wholesale Licensing).
- Their iPILOT Marketplace features integrations with CallCabinet (compliant call recording), Dubber (call recording and AI), Clerk Chat (SMS for Teams/Zoom/Webex), Analytics 365/Tollring (call analytics), and Tango Networks (mobile-native UC).
Company Size & Ownership
- NUWAVE Communications was founded in 1998 by Shawn Sims and Mark Bunnell and has grown to approximately 238–248 employees as of mid-to-late 2026, with team members spread across four continents.
- Revenue estimates vary by source, with LeadIQ estimating $50M–$100M annually and Kona Equity and Serchen estimating approximately $101.7M in annual revenue.
Compliance & Certifications
- NUWAVE holds multiple ISO/IEC certifications including ISO/IEC 27001 (Information Security), ISO/IEC 27017 (Cloud Security), ISO/IEC 27018 (Cloud PII Protection), ISO/IEC 27701 (Privacy Information Management), and ISO/IEC 42001, all independently audited and downloadable from their security page.
- Their infrastructure is housed in Tier III and Tier IV data centers with SOC 2 Type II compliance, and they adhere to GDPR, HIPAA-compliant configurations, PCI-DSS, and EU-US, Swiss-US, and UK-US Data Protection Frameworks.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
6 offeringsCONSTELLATION
Constellation is NUWAVE's all-in-one cybersecurity and compliance management product that consolidates privacy, security, and regulatory compliance needs into a single platform. It provides access to certified experts for ISO implementation, internal audits, data protection as a service (DPaaS), and 24/7 security incident response. The product supports ISO/IEC certifications including 27001, 27017, 27018, and 22301 for modern cloud communications organizations.
iPILOT
iPILOT is a cloud-based CPaaS platform that delivers comprehensive provisioning and lifecycle management capabilities for Microsoft Teams, Zoom Phone, and Webex Calling. It provides a single-pane-of-glass view and automated control of global communications infrastructure, enabling carriers and enterprises to deploy voice services quickly. The platform supports automation, number management, capacity management, analytics, and multi-UC integration.
Launchpad
Launchpad is NUWAVE's automation-first UC onboarding platform built inside iPILOT, enabling enterprises, SMBs, carriers, and service providers to deploy Microsoft Teams Phone environments through a seamless guided onboarding experience. It offers a fully branded, white-labeled self-service workflow that reduces deployment timelines and eliminates repetitive provisioning tasks. The platform is designed to scale across SMB and enterprise deployments with a repeatable, self-service onboarding model.
Pulsar
Pulsar is NUWAVE's Microsoft license procurement and management platform that streamlines license acquisition, deployment, and operations across multi-regional environments. It provides a unified dashboard for managing all CSP/NCE accounts globally, with self-service procurement, automated provisioning controls, and real-time inventory synchronization. Pulsar is designed to reduce integration complexity and fragmented license management for organizations using Microsoft cloud services.
SYNTHESIS
SYNTHESIS is an OSS/BSS-integrated network platform that allows partners, carriers, and operators to connect their own SIP trunks to NUWAVE's carrier-grade geo-redundant network. It solves for API integration requirements for Microsoft Teams, Zoom Phone, and Webex, and supports Microsoft Azure Peering, Zoom Peering, and Cisco Cloud Connect. The platform enables carriers to deploy their own OEM voice services across cloud communication marketplaces including Operator Connect and Direct Routing.
Teleport
Teleport is a no-fee automated migration feature built within the iPILOT platform designed to simplify PBX-to-UC migrations for enterprises and partners. It automates complex tasks such as batch processing, building auto-attendants, call queues, and IVR setups, eliminating manual migration costs and downtime risks. Teleport supports migrations to Microsoft Teams and Webex Calling, with Zoom Phone support forthcoming.
Considering NuWave Communications?
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