OneCloud
Procurement partnerAbout
OneCloud is a unified communications technology provider headquartered in Charlotte, North Carolina, offering cloud-based business phone systems, contact center solutions, Microsoft Teams calling integrations, and building infrastructure services. The company provides UCaaS, CPaaS, SD-WAN, structured cabling, alert notification systems, and AI-powered communication tools to businesses across multiple industries. OneCloud differentiates itself through a white-glove approach to consultation, desig...
Details
VenSearch Intelligence
Ideal Customer
- OneCloud explicitly markets to businesses of all sizes, from teams of 2 to enterprise organizations with 100+ locations, and its Account Manager job postings reference portfolios of up to 400 SMB accounts, signaling strong SMB roots.
- Its small business pages highlight transparent all-in-one pricing and rapid no-hardware deployment, while its enterprise landing page targets multi-location organizations seeking to consolidate cabling, networking, contact center, and Microsoft Teams under a single vendor.
Key Differentiators
- OneCloud's primary differentiator is its 'One Company, One Call' positioning — consolidating cabling infrastructure, networking, UCaaS, contact center, Microsoft Teams calling, AI tools, and building technology (access control, paging, sound masking) under a single accountable vendor with a white-glove service model.
- Unlike pure-play cloud UCaaS vendors, OneCloud also designs, installs, and maintains physical infrastructure such as structured cabling (backed by 35+ years and BICSI/RCDD credentials) and overhead paging, making it a full-stack technology partner.
Industries Served
- OneCloud explicitly targets healthcare (HIPAA-compatible phone systems for patient care), education (UCaaS and hybrid learning for schools, colleges, and universities), government (cloud-based communications for governmental offices), finance, retail, hospitality, legal, and service industries.
- TelWare, its parent brand, also has documented experience serving factories, warehouses, car dealerships, hospitals, and large multi-location enterprises.
Service Coverage
- OneCloud (onecloud.com) is a U.S.-based provider headquartered in Charlotte, NC, that serves organizations across the United States, with its own self-described geographic focus on the Carolinas and active field sales coverage across Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, and Florida.
- The platform itself supports service in over 45 countries and inbound virtual numbers in 105+ countries, with unlimited calling to the continental U.S. and Canada included on all plans.
Partnerships
- OneCloud is a certified Microsoft Operator Connect partner, enabling it to deliver carrier-grade PSTN calling natively within Microsoft Teams through the Teams admin dashboard.
- It also supports Microsoft Direct Routing as a Service for businesses with existing SIP infrastructure.
Company Size & Ownership
- OneCloud Corporation (operating under the parent entity TelWare Corporation, founded in 1984) has 51–200 employees according to LinkedIn.
- ZoomInfo estimates revenue at approximately $25 million annually for OneCloud, while TelWare's broader entity is estimated at approximately $37 million in revenue by RocketReach and Datanyze.
Compliance & Certifications
- OneCloud holds SOC 2 Type II certification and is HIPAA compliant, both prominently featured across its website and enterprise landing pages.
- Its SecureFax product is specifically marketed as HIPAA-compliant with TLS-encrypted transmission.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
22 offeringsAI Agent
An AI-powered virtual receptionist that answers calls 24/7, routes callers to the right person or department, answers common questions about hours, appointments, pricing, and services, and takes messages when staff are unavailable. It supports English and Spanish on the basic version and 30-plus additional languages on the advanced version. The agent scans the business website and knowledge bases to train itself on company information without manual data entry.
AI Voice Studio
An AI-powered tool for creating on-brand greetings, auto-attendants, and call menus enhanced with license-free background music. It analyzes a business's website to automatically generate customized scripts and offers a library of 300-plus AI voices across 50-plus languages and dialects. It is designed to improve caller experience, build customer loyalty, and create marketing opportunities during hold time.
AlertBlast
A mass notification platform for communicating instantly and reliably during emergencies and other mission-critical or routine events. It supports emergency alerts, work interruption notifications, appointment reminders, retail marketing notifications, and wellness check-ins. Messages can be sent to individuals, teams, or entire organizations with delivery tracking and audience response reporting.
Business Phone System
A cloud-based business phone system that combines calls, texts, and faxes with IVR, call queues, answering rules, visual voicemail, and voicemail-to-email transcription. It runs on redundant cloud platforms with 99.999% uptime and integrates with CRM platforms and Microsoft Teams. The system requires no hardware and can be deployed and scaled in minutes.
Cloud Access Control
Cloud-based physical access control systems designed to protect facilities with an efficient and reliable solution. It is offered as part of OneCloud's building infrastructure product category. Specific system details beyond this description are not provided on the reviewed pages.
CRM Integrations
Out-of-the-box integrations connecting OneCloud's communications platform with more than 40 productivity and CRM platforms. It enables screen pops, click-to-dial, and call logging within CRM tools directly from the OneCloud environment. A free Chrome extension called CRM Integrator for Chrome is also available for browser-based CRM use.
Developer Resources / CPaaS API
A CPaaS API and developer guide offering that allows developers to integrate OneCloud's communications capabilities into their own applications. It includes API documentation and Zapier integration to connect OneCloud with thousands of third-party apps. This is designed for businesses needing custom communication workflows and integrations.
Enhanced Reporting
A call accounting and analytics solution for businesses that need detailed telecom insights without deploying a full contact center platform. It provides custom analytics, detailed call tracking by individual, department, or location, and scheduled or ad-hoc reporting. It is offered free for the first 30 days.
Internet Connectivity
Business internet connectivity services designed to allow businesses to operate at peak efficiency. It is offered as part of OneCloud's connectivity solutions suite alongside SD-WAN. Specific details on connection types or speeds are not listed on the reviewed pages.
Meeting Room Schedulers
Meeting room scheduling solutions designed to elevate workspace efficiency and collaboration. They are listed as part of OneCloud's building infrastructure product category. Specific hardware or software details beyond this description are not provided on the reviewed pages.
Microsoft Teams Calling Solutions
A set of PSTN calling integrations for Microsoft Teams offered via two methods: Operator Connect and Direct Routing as a Service. As a certified Microsoft Operator Connect partner, OneCloud provides carrier-grade calling with 99.999% uptime SLA, simplified setup through the Teams admin dashboard, and 24/7 support. Direct Routing offers additional flexibility for businesses with existing SIP trunks or PSTN services needing custom configurations.
Mobile Solutions
OneCloud Mobile is a business eSIM solution that embeds a dedicated business line onto an employee's personal or company-supplied mobile device, starting at $15 per month. It supports BYOD by keeping business communications on company-owned phone numbers while keeping personal communications private, and includes call recording, SMS reporting, CRM integration, and compliance tools. IT managers can set custom policies and the system routes all mobile business calls through the OneCloud platform using the device's native dialer.
OneCloud Connect™
An all-in-one AI-powered cloud productivity platform that unifies voice calls, video meetings, team chat, file sharing, webinars, and whiteboard collaboration in a single interface accessible from any device. It includes AI meeting summaries, live transcription with speaker identification, and call center queue features. The platform works on desktop and mobile devices without requiring guest downloads.
OneCloud CX
An AI-driven omnichannel contact center solution that supports voice, SMS, chat, email, web chat, and social messaging channels including WhatsApp, Facebook, LINE, Telegram, Twitter, VIBER, and WeChat. It includes automated bot conversations, natural language processing, identified contact routing for conversation continuity, unified agent desktop, and omnichannel reporting with third-party data analytics access. It integrates with Google AI, IBM Watson, Amazon AI, and Microsoft AI.
Overhead Paging
IP-based overhead paging systems designed for organizations such as schools, car dealerships, and large retail stores to alert individuals, teams, or customers. Systems support indoor and outdoor coverage, zone paging, multiple ring options including night ring and loud ring, telephone ringers with strobes, and overhead music for ambiance. OneCloud assesses, designs, installs, and maintains customized paging solutions for each business.
Partner Program
A channel partner program with two tiers of partnership for resellers and agents looking to offer OneCloud products and services. It is described as one of the fastest-growing partner programs in the industry. Partners gain access to program resources, support, and tiered benefits based on their program level.
POTS Line Replacement
A service that transitions analog voice and specialty POTS lines to cloud-based alternatives, simplifying the migration away from traditional copper phone infrastructure. It is designed to help businesses comply with the industry-wide transition away from POTS lines. The service is offered as part of OneCloud's connectivity solutions.
Professional Call Center
A fully customizable multi-channel contact center platform with agent dashboards, intelligent call routing, real-time coaching tools, CRM integration with screen pops, SMS chat, and queue callback features. Supervisor tools include custom reporting, real-time KPI monitoring, call transcription with sentiment analysis, and cradle-to-grave call tracking. It integrates with Microsoft Teams and supports workforce management platforms including Aspect, Calabrio, NICE, Monet, Pipkins, and Verint.
SD-WAN
A managed SD-WAN solution that optimizes, simplifies, and secures wide area network management for businesses. It includes cellular and hot failover solutions to ensure communications platforms stay online. The service integrates with OneCloud's broader communications platform to provide reliable connectivity.
SecureFax
A HIPAA-compliant cloud fax service that allows businesses to send and receive faxes from any device without hardware, with a 99.9% delivery rate and TLS-encrypted transmission. It supports fax-to-email and email-to-fax workflows, multiple simultaneous recipients, and voice/fax detection. Optional on-site fax devices and network fax servers are also available.
Sound Masking
Sound masking systems designed to reduce ambient noise and protect sensitive conversations in business environments. It is listed as part of OneCloud's building infrastructure product category. Specific product or installation details beyond this description are not provided on the reviewed pages.
Structured Cabling
Professional design, installation, and maintenance of structured cabling infrastructure for businesses, including fiber, copper, and wireless-based systems. OneCloud is a corporate member of BICSI and employs technicians with RCDD certification, drawing on 35-plus years of experience. Services include multi-site expansion, OSP infrastructure, and standardized cabling across locations.
Considering OneCloud?
Our team will work with you to determine if OneCloud is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.