Ooma
Procurement partnerAbout
Ooma is a publicly traded (NYSE: OOMA) communications company providing cloud-based phone systems, UCaaS, and connectivity solutions for businesses and consumers in the United States and Canada. With $273.6 million in fiscal 2026 revenue, Ooma serves small businesses through Ooma Office and enterprises through Ooma Enterprise, offering VoIP, video conferencing, POTS replacement, and fixed wireless internet.
Details
VenSearch Intelligence
Ideal Customer
- Ooma's primary sweet spot is small and medium-sized businesses (SMBs), particularly those with fewer than 50 users and physical office or multi-location environments that want an affordable, easy-to-deploy cloud phone system without long-term contracts or dedicated IT staff.
- Ooma Office is especially well-suited for businesses switching from legacy PBX or copper landline systems.
Key Differentiators
- Ooma's most significant differentiator is its 12 consecutive wins of PCMag's Business Choice Award for Overall VoIP Service (2014–2025), achieving an overall satisfaction score of 9.0 — a half-point ahead of the nearest competitor including Cisco, Microsoft Teams, RingCentral, and Zoom.
- The company positions itself on affordability, simplicity, and no long-term contracts, claiming businesses can save up to 70% on monthly phone bills.
Industries Served
- Ooma serves a broad range of industries including healthcare, real estate, retail, legal/law firms, education (K-12 schools, colleges, universities), financial services, government, hospitality, dental, insurance, manufacturing, construction, nonprofits, automotive, and technology/startups.
- The company has dedicated landing pages and solutions tailored for each of these verticals.
Service Coverage
- Ooma operates primarily in the United States and Canada, with limited service offerings in certain other countries.
- The company's cloud-based voice and UCaaS services are available across all 50 U.S. states, with Ooma Office providing unlimited calling to the U.S., Canada, Mexico, and Puerto Rico.
Partnerships
- Ooma maintains key technology partnerships and channel relationships across multiple tiers.
- On the technology side, Ooma integrates natively with Salesforce, Microsoft Dynamics 365, HubSpot, Zoho, Freshdesk, QuickBooks Online, Square, Clio, and Jobber, among others, with approximately 18 total integrations.
Company Size & Ownership
- Ooma was founded in 2004 and is headquartered in Sunnyvale, California.
- The company had approximately 1,420 employees and contractors as of January 31, 2026, reflecting significant growth driven by acquisitions.
Compliance & Certifications
- Ooma AirDial has earned an extensive set of regulatory certifications, including UL 864 and UL 62368-1 (fire alarm and electrical safety), NFPA 72 compliance for fire alarm panels, ASME A17.1 for elevator emergency communications, and approval from both the California State Fire Marshal and the New York City Fire Department.
- AirDial is also carrier-certified on AT&T FirstNet, Verizon, T-Mobile, Bell (Canada), Rogers (Canada), and PTCRB networks.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
4 offeringsOoma AirDial
POTS replacement solution that provides analog telephone service over LTE/wireless networks, eliminating dependence on aging copper infrastructure. Designed for fire alarm panels, elevator phones, security systems, fax machines, and other devices that rely on traditional analog lines.
Ooma Connect
Fixed wireless internet connectivity solution delivering broadband access to businesses using 4G LTE and 5G networks. Provides an alternative to traditional wired internet with quick deployment and no dependence on legacy infrastructure.
Ooma Enterprise
UCaaS solution for larger organizations providing enterprise-grade voice, video conferencing, call center features, CRM integrations, SIP trunking support, and Microsoft Teams integration. Offers custom pricing with advanced call routing, queue management, real-time analytics, and agent performance tracking.
Ooma Office
Cloud-based multi-user phone system for small and medium businesses with 50+ features including virtual receptionist, ring groups, call recording, video conferencing, team chat, and mobile app. Plans start at $19.95/user/month with unlimited calling to the US, Canada, Mexico, and Puerto Rico and no long-term contracts required.
Considering Ooma?
Our team will work with you to determine if Ooma is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.