Open Systems
Procurement partnerAbout
Open Systems is a Swiss cybersecurity company headquartered in Zurich, founded in 1990 and part of Swiss Post since 2024. The company is an AI-first SASE (Secure Access Service Edge) platform provider that delivers secure networking and security services to global enterprises across more than 180 countries. It combines SD-WAN, Security Service Edge (SSE), and AI-powered operations into a unified, managed platform supported by Level-3 engineers around the clock.
Details
VenSearch Intelligence
Ideal Customer
- Open Systems primarily targets mid-market to enterprise organizations with 500 to 10,000+ employees that operate globally across multiple sites and require sophisticated security postures but lack the internal resources to build and maintain a 24/7 global SOC and NOC.
- Their largest customers operate environments with up to 60,000 employees worldwide across 21 or more global locations.
Key Differentiators
- Open Systems' core differentiation is combining a natively integrated SASE platform (not bolted-together point products) with in-house 24/7 Level-3 Mission Control NOC/SOC operations and AI-powered automation (AI Matrix/Lucy), positioning itself as a single accountable provider rather than a technology vendor requiring a separate managed service layer.
- They claim a 98% annual customer retention rate, an NPS of 64, a 4.9/5 Gartner Peer Insights SD-WAN rating, and zero breaches at customer environments in 35 years of operations.
Industries Served
- Open Systems explicitly targets manufacturing, chemicals, financial services, insurance, higher education, healthcare, and non-governmental organizations (NGOs).
- Customer case studies feature global manufacturers (GEA, Franke, Mikron, Marquardt, Zehnder), chemical companies (Altana), financial services firms, large community colleges (~48,000 users), and international NGOs like SOS Children's Villages.
Service Coverage
- Open Systems operates as a global managed SASE provider, supporting enterprise customers in more than 180 countries with a follow-the-sun model ensuring operations and support are on call in every time zone.
- Their Mission Control NOC/SOC covers nearly 10,000 locations across those 180+ countries.
Partnerships
- Open Systems has a formal channel partner program spanning MSPs/MSSPs, resellers/VARs, and distributors, with notable master agent relationships including AVANT Communications and Telarus (then the largest privately-held US cloud infrastructure distributor with 4,500+ agents).
- On the technology side, they have a deep integration with Microsoft Azure Virtual WAN (announced 2019) and held the 2022 Microsoft Security MSSP Partner of the Year award, while their Autonomous SASE platform is API-first and integrates by category across identity, security operations, and IT tooling without vendor lock-in.
Company Size & Ownership
- Open Systems was founded on October 25, 1990 in Basel, Switzerland and currently employs approximately 300–430 people depending on the source, with Pitchbook citing 260, Tracxn citing 427, and RocketReach citing 434.
- The company self-reports generating more than USD 100 million in annual revenue, though third-party estimates vary from $41M to $84M ARR.
Compliance & Certifications
- Open Systems holds ISO/IEC 27001:2022, ISO 27017 (cloud security controls), and ISO 27018 (cloud PII protection) certifications, as well as HIPAA compliance and SOC 1 attestation, all published through their public TrustShare compliance portal.
- They earned the Swiss Made Software label in November 2025, reinforcing their data sovereignty positioning with AI and data processed and stored in the EU and Switzerland.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
6 offeringsAI Matrix
A team of specialized AI agents built on 35 years of Open Systems' operational data, designed to automate network and security operational tasks within the SASE platform. Customers interact with all AI agents through a single AI operator interface called Lucy, enabling AI-assisted operations with human-in-the-loop controls. It forms the core of the AIOps operating model within the Autonomous SASE platform.
Autonomous SASE (SASE Experience)
Open Systems' flagship platform that converges SD-WAN and Security Service Edge (SSE) — including ZTNA, SWG, CASB, and firewall — into a single unified architecture. It is delivered as a managed service with 24/7 Mission Control support from Level-3 engineers and is now enhanced with AI-powered automation through the AI Matrix and Lucy AI operator. Enterprises can choose from self-serve, AIOps, or fully managed (Mission Control) operating models.
Global Connectivity Services
A set of network services providing global backbone connectivity and last-mile (connectivity) services for enterprise locations worldwide. Includes line operations service and partner connect capabilities to extend secure network reach across complex international environments.
Mission Control (Managed Operations)
Open Systems' 24/7 managed network operations center (NOC) and security operations center (SOC) service, providing end-to-end operational management of customers' SASE environments by dedicated Level-3 engineers. Mission Control covers nearly 10,000 locations across more than 180 countries and handles continuous monitoring, incident response, and platform optimization.
SD-WAN as a Service
A fully managed software-defined wide area network service providing edge-to-edge connectivity, application-aware traffic management, bandwidth control, path selection, and application optimization. It connects branch offices, users, and cloud environments over a global network backbone with end-to-end operational management included.
SSE as a Service (Security Service Edge)
A managed, universal Security Service Edge offering that bundles Zero Trust Network Access (ZTNA), Secure Web Gateway (SWG), Cloud Access Security Broker (CASB), and Firewall-as-a-Service (FWaaS) into a single-agent platform. It is seamlessly integrated with Open Systems' SD-WAN and SASE platform and delivered with 24/7 operational management and engineering support.
Considering Open Systems?
Our team will work with you to determine if Open Systems is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.