Optimum Business
Procurement partnerAbout
Optimum is a telecommunications provider that delivers Internet, TV, Phone, and Mobile services to approximately 4.4 million customers across 21 states. The company operates a 100% Fiber Internet network with speeds up to 8 Gig and also provides advanced advertising and analytics solutions through its Optimum Media brand. Optimum serves both residential and business customers, including small and medium businesses and enterprise clients.
Details
Website
optimum.com/businessOfferings
21 active
VenSearch Intelligence
Ideal Customer
- Optimum Business primarily targets small and medium-sized businesses (SMBs), as stated explicitly in its own Secure Internet marketing materials, which describe the product as 'tailored for small and medium-sized businesses.' Its product pricing structure—entry-level internet starting at $165/mo, phone lines at $50/mo, and hosted voice seats at $24.95–$34.95/mo—is aligned with the budget and complexity needs of SMBs with anywhere from 1 to ~50+ users.
- It also serves enterprise and multi-location customers through a dedicated enterprise portal offering Bus WiFi, Pro WiFi, Hosted Voice, SIP Trunking, and dedicated fiber, making it a viable option for schools, multi-site retail chains, restaurant groups, healthcare clinics, and hospitality operators within its geographic footprint.
Key Differentiators
- Optimum Business differentiates itself by bundling cybersecurity directly into its internet service at no extra cost—including DDoS protection, DNS-level filtering, and automatic malicious site blocking—positioning this as a key advantage over standard broadband providers that offer connectivity only.
- It emphasizes 99.9% network reliability, no long-term contracts on most plans, and a broad service bundle spanning internet, phone, mobile, TV, managed WiFi, and advertising under one provider relationship.
Industries Served
- Optimum Business explicitly targets retail, restaurants, healthcare, and hospitality as named industry verticals on its website, offering tailored connectivity, WiFi, and TV solutions for each.
- It also actively markets to the education sector—including K-12 school districts with its Bus WiFi and E-Rate eligible services—and participates in education technology conferences such as TCEA.
Service Coverage
- Optimum Business is a regional U.S. provider, not a nationwide one.
- It operates across 21 states, with its largest concentration in New York, New Jersey, Connecticut, Texas, and Arkansas, and additional presence in states including Arizona, California, Louisiana, Mississippi, Pennsylvania, West Virginia, and others.
Partnerships
- Optimum Business has a multi-year MVNO agreement with T-Mobile, recently expanded in 2026, which provides the backbone for Optimum Mobile for Business—running on T-Mobile's 4G LTE and 5G Standalone network with enhanced roaming and device compatibility.
- Asurion is a key technology and service partner, providing device protection and tech support for both Optimum Mobile and Business Premier Protection & Support plans, with insurance underwritten by Allianz Global Risks.
Company Size & Ownership
- Optimum Business is operated by Optimum Communications, Inc. (formerly Altice USA, Inc.), which rebranded in November 2025 and trades on the NYSE under ticker OPTU.
- The parent company reported total revenue of approximately $8.95 billion for full-year 2024 and approximately $8.59 billion for 2025, with roughly 9,500–10,500 employees company-wide.
Compliance & Certifications
- Optimum Business does not publicly advertise formal third-party compliance certifications such as SOC 2, ISO 27001, HIPAA, PCI-DSS, or FedRAMP for its business internet and connectivity services.
- Its built-in security posture centers on network-level DDoS protection, DNS-level filtering, and malicious site blocking powered in part by McAfee technology, all included at no extra cost with Business Secure Internet plans.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
21 offeringsBus WiFi
A managed WiFi solution designed for school bus fleets that provides students with safe, high-speed Internet access during commutes. Includes advanced content filtering, security features, and network management tools, with E-Rate eligibility to help maximize funding for WiFi deployment.
Business Connection Backup
A backup internet connection service that activates when the primary Optimum Business Internet service goes down, helping businesses avoid downtime during unexpected outages. Priced at $30/mo as a supplemental service paired with primary internet.
Business Hosted Voice
A 100% cloud-based turnkey business phone system combining hardware and software with advanced features such as call continuity across devices via a mobile app or desktop soft phone. Seat pricing starts at $24.95/mo for a Basic Seat and $34.95/mo for a Business Seat, with a $60/seat one-time installation charge.
Business Phone
A cable modem-based business phone service offering unlimited calling to the US, Canada, Puerto Rico, Guam, and the US Virgin Islands for a flat monthly rate of $50/mo per line. Includes over 20 advanced calling features, 411 directory assistance, and directory listing.
Business Premier Protection & Support
A combined device protection and technical support plan that covers repair or replacement of eligible connected devices such as computers, TVs, external hard drives, and printers up to $10,000 annually with no limit on device age or brand. Includes all benefits of Premier Technical Support plus device protection, priced at $40/mo. Device protection is provided by Asurion.
Business Premier Technical Support
On-demand remote IT support by phone or via smartphone app with US-based technical advisors and no recordings, holds, or transfers. Available for businesses to troubleshoot mission-critical systems and devices, priced at $30/mo.
Business Pro WiFi
A managed WiFi solution that provides separate Guest and Private networks using WiFi 6 technology, along with a customizable guest login portal for marketing and customer data collection. The portal allows businesses to gather contact information from guests for promotional campaigns. Priced at $39.99/mo per access point with a one-time installation charge of $59.99 per access point.
Business Secure Fiber Internet
100% Fiber Internet service delivered via a fiber-optic line running directly to the business location, offering symmetrical upload and download speeds ranging from 100 Mbps up to 8 Gig. Includes built-in 24/7 network protection and 99.9% network reliability. Pricing starts at $165/mo for 100 Mbps and goes up to $600/mo for 8 Gig.
Business Secure Internet
High-speed coaxial cable-based Internet service for businesses with built-in cybersecurity protection available at speeds up to 1 Gig download. Includes 24/7 network protection and 99.9% network reliability. Pricing ranges from $165/mo for the base tier up to $360/mo for 1 Gig speeds.
Business Trunking
SIP trunking service for businesses providing call sessions with DIDs (Direct Inward Dialing numbers), priced at $29.95 per session for 4-24 sessions with 10 DIDs included. Additional DIDs are available at $1.95 per set of 10, with a one-time installation charge of $182.95.
Business TV
Cable TV packages for businesses including options for private offices, waiting areas, and bars and restaurants, with packages ranging from Business Basic TV at $63/mo to Business Preferred TV at $185/mo. Packages include access to news, sports, kids, and entertainment channels along with optional international programming and sports add-ons.
Optimum Business Voice Toll-Free
A toll-free phone number service for businesses priced at $9.95 per 250 minutes, with optional 411 directory assistance and local white page directory listing available for $4.00 per number per month.
Optimum Media Advertising
Advanced advertising and analytics solutions that deliver multiscreen campaigns for advertisers to reach their audiences. Designed to help advertisers grow their businesses through targeted, data-driven advertising across multiple screens.
Optimum Mobile (Consumer)
Consumer mobile phone service offering plans for individuals with access to phones from Apple, Samsung, and Motorola brands, financed over 36 months at 0% APR with $0 down for qualified customers. Includes Unlimited and Unlimited Max plan tiers with trade-in promotions offering up to $1,200 off select devices.
Optimum Mobile for Business
Business wireless mobile plans running on America's largest 5G network, with flexible plans that can be changed anytime and support for up to 20 lines on an account. Plans include Unlimited and Unlimited Max tiers, with options to bundle with Optimum Business Internet for savings of $20/mo.
Optimum Preferred TV (Enterprise)
An enterprise business TV package offering 225 channels including the Cooking Channel, Discovery Family Channel, and a broader selection of kids, entertainment, news, and global programming. Designed to keep clients and customers engaged in business settings.
Optimum Value TV (Enterprise)
An enterprise business TV package offering 185 channels including CNN, Food Network, Disney Channel, and exclusive Optimum channels in a value-focused package. Designed for businesses looking to provide TV entertainment to patrons or employees.
Secure Internet Plus
An add-on security enhancement available to Optimum Business Internet customers, providing additional cybersecurity protection on top of the standard built-in security included with business internet plans. Listed as a distinct add-on product in the business product navigation.
Service Protection
A service plan providing priority access to customer support and waived fees for many types of on-site technician visits related to a business location's wiring, jacks, and connectors. Requires a six-month minimum subscription and is available only to current Optimum Business customers in good standing, priced at $15/mo.
Static IP
Optional static IP address add-on service for Optimum Business Internet customers, available in blocks of 1, 5, 13, or 29 IP addresses. Priced from $20/mo for a single IP up to $75/mo for 29 IPs.
Whole Office WiFi
A managed WiFi solution using Optimum extenders to provide wall-to-wall wireless coverage throughout an entire workspace. Optimum designs, installs, and supports the WiFi network, offering up to 3 extenders at $10/mo with free installation.
Considering Optimum Business?
Our team will work with you to determine if Optimum Business is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.