Optus, Inc.
About
Optus is a technology advisory and IT services company with over 35 years of experience serving multisite and enterprise organizations. They provide a vendor-neutral approach to technology delivery, including cloud communications, cybersecurity, physical security, core connectivity, and managed services. Their model combines consulting, implementation, and ongoing support to help businesses navigate digital transformation and hybrid workplace challenges.
Details
VenSearch Intelligence
Ideal Customer
- Optus' sweet spot is the multisite enterprise or large mid-market organization — companies with dozens to thousands of locations that need standardized, nationwide IT and communications technology deployment.
- Their end-to-end approach to complex communications challenges is specifically designed for national multi-site enterprise organizations, large campus institutions, and enterprise resellers.
Key Differentiators
- Optus positions itself as a vendor-neutral, single-source IT partner that simplifies complexity for multisite enterprise organizations — differentiating from both point-solution vendors and large national integrators through its customer-first culture and direct, long-term service relationships.
- Their proprietary UCaaS platform (Yello) and bundled OptX Technology Suite offer a self-branded, fully supported alternative to wholesale cloud platforms.
Industries Served
- Optus serves a broad range of industries including commercial, healthcare, education, financial services, retail, hospitality, and professional services.
- Healthcare is a notable focus area, with dedicated resources around cloud-based communications for providers, compliance, and patient engagement.
Service Coverage
- Optus operates as a national technology company serving multisite businesses across the entire United States.
- Their nationwide service delivery network covers IT network equipment and cabling infrastructure for clients with locations ranging from a few dozen to thousands of sites, and they are the nationwide network solutions provider of choice for many Fortune 1000 companies.
Partnerships
- Optus has deep, long-standing relationships with major communications technology vendors.
- They have been a trusted NEC distributor for 30+ years and currently serve as the primary NEC channel distribution partner for Forerunner Technologies following NEC's exit from on-premise UC.
Company Size & Ownership
- Optus was founded in October 1991 by Mark Duckworth, originally as Matrix Telecommunications in Piggott, Arkansas, before relocating to Jonesboro in 1996 and rebranding as Optus in January 1999.
- The company is estimated to have approximately 100–160 employees and annual revenue in the range of $22 million, based on multiple third-party data sources.
Compliance & Certifications
- No specific compliance certifications (e.g., SOC 2, HIPAA, PCI-DSS, ISO 27001, or FedRAMP) held directly by Optus Inc. were publicly documented in available sources.
- The company has received state government contracts in Arkansas, suggesting some baseline vendor qualification.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
13 offeringsAdditional Network Solutions (Staff Augmentation, Technology Integration, Preventative Maintenance, 24/7 Emergency Services)
Optus provides supplemental network support services including staff augmentation, technology integration, preventative maintenance, and 24/7 emergency services. These offerings are designed to serve as an extension of a client's workforce, providing critical support when and where it is needed. Services are available nationwide and can scale to meet seasonal or emergency demands.
Artificial Intelligence (AI) for CX
Optus provides AI-powered tools that enable companies to respond to customers across multiple channels with personalized service. AI supplements the customer experience to help businesses listen to customers, improve retention, and increase wallet share. Optus offers a seamless evaluation experience to help organizations automate every step of the customer journey.
Collaboration and Conferencing
Optus provides collaboration and conferencing solutions that keep conversations, files, meetings, and applications in one shared workspace. Solutions can be built from the ground up or integrated into existing communications platforms. Optus works with technology partners to deliver a fully customizable ecosystem of conferencing and collaboration tools.
Contact Center (CCaaS)
Optus delivers Contact Center as a Service with inbound and multichannel capabilities designed to optimize customer experience. The service offers flexibility, scalability, and cost management for companies making the switch to cloud-based contact center platforms. Optus' team of contact center experts assists in making the CCaaS transition seamless and successful.
Core Connectivity
Optus provides core connectivity services including SD-WAN, SIP trunking, direct internet access, cellular broadband aggregation, MPLS migration, and data center solutions. These services are designed to keep businesses connected with reliable and scalable network infrastructure. Optus takes a vendor-neutral approach to help clients select and implement the best connectivity solutions.
Cybersecurity
Optus offers a suite of cybersecurity solutions including endpoint protection, SASE, next-generation firewall, DDoS mitigation, multi-factor authentication, business continuity, and backup and recovery. These services are designed to reduce risk and protect businesses from cyber threats. Optus also offers Managed Detection and Response (MDR) to identify and neutralize threats proactively.
End-Of-Life Technology Support
Optus provides support for products reaching end-of-life (EOL) or end-of-sale (EOS) status, offering extended support plans or guidance toward cloud-based replacement solutions. The service is designed to make EOL and EOS transitions as smooth as possible for businesses. Optus tech advisors help determine the best path forward based on individual business needs.
Lifecycle Management
Optus offers telephony lifecycle management services that standardize workflows and processes across teams to optimize telecom operations. For businesses where full migration is not feasible, Optus provides affordable lifecycle extension services for telecom hardware including business phone repair and refurbishment. On-premise services also enable future-proof, feature-rich deployments.
Nationwide Service Delivery
Optus designs and deploys professional and maintenance services for IT network equipment and network cable infrastructure for multisite businesses across the country. Services include nationwide rollouts, IT support services, IT modernization, structured cabling, nationwide field services, and staging and configuration. Optus is the nationwide network solutions provider of choice for many Fortune 1000 companies.
Physical Security
Optus delivers physical security solutions including surveillance and access control systems, devices, and IoT integration. These offerings are designed to protect physical business environments with modern security technology. Optus provides advisory, implementation, and support services for physical security deployments.
Technology Advisory and Implementation
Optus technology advisors provide vendor-neutral consulting to help businesses navigate cloud applications, connectivity, and network infrastructure decisions. Advisory services include enterprise data management strategy, IT roadmap development, technology assessments, enterprise service management, business process engineering, and value chain assessments. These consultative and implementation services are offered as a complement to Optus' broader IT solutions.
Telephony Help Desk
Optus provides 24/7 telephony help desk support with customized maintenance plans tailored to each client's unique service requirements. Customers can reach support via phone, email, or portal, and Optus also offers on-site and remote network support. This service allows internal IT teams to focus on critical initiatives while Optus handles telephony support.
Yello
Yello is Optus' premier UCaaS solution providing all-in-one voice, video, and chat communications for businesses. It offers powerful scalability, strong security, and easy-to-implement setup for any branch or team. The platform is always supported directly by Optus.
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