Pivotel
About
Pivotel Group Pty Ltd is an Australian-owned and operated licensed mobile carrier and satellite communications provider specializing in rural, remote, and regional communication services across Australia and New Zealand. The company is the only Australian carrier with direct connection to all four major mobile satellite networks (Iridium, Inmarsat, Thuraya, and Globalstar) and delivers connectivity via a broad range of satellite technology partners including Starlink, OneWeb, and others. Pivotel...
Details
VenSearch Intelligence
Ideal Customer
- Pivotel serves a wide spectrum from individual consumers and small businesses operating in regional/remote Australia to large enterprise and government customers, but its strongest value proposition is for organisations with remote or mobile workforces, assets, or operations beyond terrestrial mobile coverage.
- Wholesale customers include carriers, MVNOs, resellers, and solution providers seeking satellite voice, data, IoT, or MVNE services.
Key Differentiators
- Pivotel is the only mobile carrier in Australia focused exclusively on mobile satellite services and the only Australian carrier with direct connections to all four major satellite networks (Iridium, Inmarsat, Thuraya, and Globalstar), plus LEO providers Starlink and Eutelsat OneWeb.
- Its proprietary platforms—Tracertrak (worker safety and asset monitoring) and ecoSphere (private 4G/LTE off-grid networks covering up to 30,000 hectares per station)—represent unique, in-house technology unavailable from competitors.
Industries Served
- Pivotel serves a broad range of industries with a strong focus on remote, rural, and regional operations, including agriculture, mining, oil and gas, maritime (leisure and commercial), emergency response, defence, construction, transport, utilities, fisheries, health, and local government.
- Additional verticals include broadcast media, environmental monitoring, events and aid organisations, SME and contractors, and communities in regional/remote areas.
Service Coverage
- Pivotel operates primarily across Australia and New Zealand as a licensed mobile carrier, supporting more than 60,000 customers who travel or operate outside of mobile coverage.
- The company operates secure points of interconnect in Brisbane, Sydney, Melbourne, Adelaide, Perth, and Auckland, as well as internationally in Los Angeles, New York, and beyond, having invested more than $75 million in telecommunications infrastructure.
Partnerships
- Pivotel holds direct carrier-level relationships with all four major mobile satellite networks—Iridium, Inmarsat, Thuraya, and Globalstar—making it the only Australian carrier with this breadth of satellite network access.
- It is also an authorised reseller of Starlink Maritime and Business services, and has partnerships with Eutelsat OneWeb, Intelsat, SES (O3b mPOWER), and nbn Sky Muster.
Company Size & Ownership
- Pivotel was founded in 2002 (incorporated 23 September 2002) by industry veterans Peter Bolger and Robert Sakker following the acquisition of Vodafone's mobile satellite business, and formerly operated as Globalstar Australia.
- Employee counts vary by source but consistently fall in the 110–155 range, with IBISWorld reporting 113 employees (including subsidiaries) in 2024 and Datanyze estimating 155.
Compliance & Certifications
- Pivotel holds an Australian carrier licence issued by the Australian Communications and Media Authority (ACMA) under the Telecommunications Act 1997, and is fully compliant with all Australian and New Zealand regulatory telecommunications obligations including ACCC, MNP, and Spam Act requirements.
- The Tracertrak worker safety platform's development process is ISO 9001:2015 certified, reflecting a commitment to quality management in software development.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
15 offeringsCell on Wheels (CoW)
Pivotel's Cell on Wheels (CoW) is a trailer-based portable communications solution that delivers rapid large-area Wi-Fi, LTE, and satellite connectivity in remote locations or during disaster response and network outages. Each unit is solar-powered, includes managed service and service subscriptions, and utilises LEO satellite backhaul networks.
ecoSphere Private Wireless Networks
ecoSphere is Pivotel's proprietary private 4G/LTE mobile network solution designed for rural, remote, and regional sites where mobile coverage is unavailable. Using off-grid small cell base station technology, a single ecoSphere station can cover up to 30,000 hectares and supports voice, data, video, IoT tracking, and telemetry for industries including agriculture, mining, and communities.
nbn Home & Business Internet
Pivotel offers nbn internet plans including fixed line, fixed wireless, and Sky Muster satellite options for residential and business customers across Australia. Plans are backed by Australian-based regional specialists and are available in prepaid and postpaid options.
Personal Safety & Tracking Devices
Pivotel offers a range of personal satellite safety and tracking devices for individuals, families, and small teams operating in remote environments. These devices provide location sharing, SOS alerting, and two-way messaging via global satellite networks.
Satellite Data Services (Kbps)
Pivotel's satellite data services provide portable, low-bandwidth connectivity using devices such as the Iridium GO! and Iridium GO! exec for travelers and remote workers. These compact devices deliver reliable voice and data connectivity via the Iridium satellite network and are suited for personal travel, small business use, and light professional applications.
Satellite Internet (Mbps)
Pivotel delivers high-performance satellite internet solutions for enterprise and government customers operating beyond terrestrial coverage. The service supports portable, vehicular, and fixed deployments, enabling crews and remote facilities to stay connected via leading satellite networks including Starlink, Inmarsat, and others.
Satellite Internet of Things (IoT)
Pivotel's satellite IoT terminals and services allow customers to monitor and connect remote, unmanned assets and infrastructure beyond mobile coverage. Options include standalone IoT terminals, IoT backhaul services, and complete IoT network design and deployment covering the Inmarsat, Iridium, and other satellite networks.
Satellite Maritime Communications
Pivotel's satellite maritime communications provide reliable connectivity specifically designed for vessels at sea, covering both leisure and commercial maritime customers. The service keeps crews and operators connected to other vessels and back to land when mobile coverage is unavailable.
Satellite Phones
Pivotel offers satellite phones from Iridium and Inmarsat for remote voice and SMS communication across Australia and beyond. These devices are designed for worker safety, emergency response, and personal use in areas without mobile coverage.
Satellite Push-to-Talk (PTT)
Pivotel's satellite Push-to-Talk service enables fast, secure, and global voice communications for teams operating in remote areas using the Iridium satellite network. The system is mission-critical, built for land mobile radio performance, and features AES-256 encryption for security.
Tracertrak Worker Safety & Asset Monitoring
Tracertrak is Pivotel's proprietary cloud-based platform providing worker safety monitoring, personnel tracking, and asset monitoring using satellite-connected devices. It features geofencing, scheduled check-in monitoring, SOS alerting, optional 24/7 emergency monitoring via GEOS, and real-time location and status data for vehicles, vessels, and fixed assets.
Vanilla Telecom MVNE Services
Vanilla Telecom, a Pivotel subsidiary, is a Mobile Virtual Network Enabler (MVNE) and aggregator of wholesale Vodafone telecommunications services that enables businesses to operate their own mobile products and services. It offers wholesale voice, SMS, data plans, and value-added mobile services with turn-key MVNO solutions.
VoiceHub Wholesale Voice & Messaging
VoiceHub is Pivotel's wholesale voice and messaging division (acquired in 2024) specializing in call termination, virtual numbers, inbound services, SMS, hosted PBX, and Microsoft Teams voice calling for carriers, service providers, and enterprises in Australia and New Zealand. The platform supports a broad selection of hosted voice features accessible via internet or direct connect.
Wholesale Satellite IoT Connectivity
Pivotel's wholesale IoT offering provides integrators and solution providers with satellite IoT connectivity, hardware, API integration support, and managed services for tracking, monitoring, and connecting assets beyond mobile coverage. It includes access to multiple satellite IoT networks managed via a common platform and API.
Wholesale Satellite Voice & Data
Pivotel provides an extensive range of wholesale satellite voice and data services to carriers, resellers, and solution providers as a licensed mobile carrier. Services include satellite voice termination, number hosting, IoT connectivity, maritime communications, and worker safety solutions delivered over Pivotel's carrier-grade network.
Considering Pivotel?
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