Pomeroy
About
Pomeroy Technologies is a managed IT services and technology solutions provider that delivers digital workplace services, managed network services, cybersecurity, cloud infrastructure, and IT consulting to enterprise clients across retail, financial services, healthcare, manufacturing, and government sectors. The company supports over 60,000 locations across North America and Europe, managing 1.4 million endpoints and handling 2.6 million resolutions per year. Pomeroy also offers AI-powered ente...
Details
VenSearch Intelligence
Ideal Customer
- Pomeroy's sweet spot is the enterprise and upper mid-market segment, specifically large distributed organizations with many physical locations such as retailers, healthcare systems, financial institutions, and manufacturers.
- The company describes itself as serving Fortune 1000 companies, government entities, and mid-market clients, and its field service and device lifecycle capabilities (supporting 2 million devices, 600K+ shipped annually, and 2.6M resolutions per year) make it particularly well-suited for companies with complex, multi-site IT environments.
Key Differentiators
- Pomeroy's primary differentiator is its proprietary BanzAI adaptive AI platform and the SmartServices suite, which positions it against traditional managed service providers by replacing ticket-driven support with zero-touch, agentic AI automation that claims up to 55% operational cost savings and up to 70% reduction in manual ticket handling.
- The company touts 40-plus years of industry experience, an NPS of +70 and CSAT of 4.8/5.0, and a 70% client retention rate exceeding 10 years.
Industries Served
- Pomeroy serves a broad range of industries including retail, financial services, healthcare and pharmaceutical, manufacturing, government, and education.
- The company has a particularly deep specialization in retail technology, holding Toshiba Diamond Partner status and earning certification to sell and implement the Toshiba ELERA Commerce Platform, making it a strong fit for large distributed retailers.
Service Coverage
- Pomeroy operates as a global technology solutions and services provider with its primary footprint across North America and Western Europe.
- The company supports more than 60,000 client locations across North America and Europe, with U.S. offices spread across states including Kentucky, South Carolina, New York, Ohio, Texas, New Jersey, California, Pennsylvania, and others.
Partnerships
- Pomeroy maintains elite-level technology partnerships with HP, IBM, Dell, Microsoft, Cisco, Lenovo, Lexmark, Xerox, ServiceNow, and HPE Aruba Networking, among others.
- It holds Cisco 360 Partner status and is a longstanding Toshiba Diamond Partner, and recently earned certification on the Toshiba ELERA Commerce Platform.
Company Size & Ownership
- Pomeroy was founded in 1981–1982 and has grown to approximately 3,000–3,400 employees as of mid-2026, with roughly 80% in technical roles, and estimated annual revenue of approximately $600M–$1B.
- The company has pursued aggressive growth milestones including the December 2024 acquisition of Soroc Technology (Woodbridge, ON), which expanded its North American footprint to over 60,000 client locations, and international expansions into India (2024) and the Philippines (2025).
Compliance & Certifications
- Pomeroy has been recognized with ISO/IEC 27001 alignment noted as part of its security posture, and its Managed Cybersecurity Services are designed to align with client compliance requirements.
- The company holds elite-level technology partner certifications including Cisco 360 Partner status, and has historically maintained Cisco Gold Certified, Dell Gold, HP Power Services, HPE Gold, and VMware Advanced designations.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
20 offeringsAdvisory and Consulting Services
Pomeroy's Advisory and Consulting Services help organizations navigate modern IT challenges across three focus areas: AI and Data Intelligence, Cloud and Infrastructure, and Cybersecurity and Risk Management. The service follows a phased consulting lifecycle (Advise and Explore, Architect and Transform, Automate and Innovate, Engineer and Deploy, Enable and Enhance) to deliver structured transformation. Consultants are not bound to specific OEMs or ISVs and design roadmaps targeting budget, resources, timeframe, and security measures.
AI & Data Intelligence
Pomeroy's AI and Data Intelligence consulting service helps organizations unlock the value of their data through AI, machine learning, and advanced analytics to drive smarter decision-making and automation. The service follows an Elevate, Evolve, Thrive methodology and covers AI assessments, roadmaps, data architecture and governance, AI and ML model design, process automation, RPA, business intelligence, and continuous optimization. Pomeroy targets enabling clients to realize AI benefits within 16 weeks and then transitions into an ongoing support or management role.
Cloud & Infrastructure
Pomeroy's Cloud and Infrastructure consulting service helps organizations modernize and optimize their IT environments through cloud migration, infrastructure modernization, and ongoing cloud optimization to support agile, scalable, and secure operations. Services include hybrid and multi-cloud strategy, cloud and datacenter modernization and consolidation, IT service management, DevOps and product development, ServiceNow development, IT workload migration, and cloud management and optimization. The team provides a 360-degree view of cloud environments and addresses cloud sprawl, data privacy regulations, and compliance.
Cloud & Service Management
Pomeroy's Cloud and Service Management offering optimizes, monitors, and manages cloud environments through vendor-agnostic service delivery. It is listed as part of the Managed IT Services portfolio, providing ongoing operational management of cloud resources distinct from the advisory-focused Cloud and Infrastructure consulting service.
Cybersecurity & Risk Management
Pomeroy's Cybersecurity and Risk Management consulting service provides a holistic and adaptive framework to protect organizations from evolving cyber threats while establishing resilient risk management strategies. Capabilities span cybersecurity assessments, security architecture, identity and access management, threat intelligence, SIEM and SOAR automation, AI-driven predictive threat detection, zero trust and MFA deployment, and continuous security remediation and vulnerability management. The service follows an Elevate, Evolve, Thrive phased approach from initial diagnostics through continuous enhancement.
Digital Workplace Services
Pomeroy's Digital Workplace Services monitor, measure, and manage what impacts end-user productivity and satisfaction across devices, applications, and services for the modern workforce. Service areas include user experience management, on-site support levels 2 and 3, collaboration services, conference room support, modern device management, tech cafe design and implementation, digital signage, and digital lockers. The offering includes zero-touch device deployment, advanced exchange for damaged devices, in-house warranty repair, and AI-powered employee experience tools.
Managed Cybersecurity Services
Pomeroy's Managed Cybersecurity Services protect critical assets with continuous monitoring, threat detection, and response aligned to compliance requirements. This service is listed as part of the Managed IT Services portfolio and is distinct from the advisory-focused Cybersecurity and Risk Management consulting service. It is delivered as part of Pomeroy's integrated enterprise managed services offering.
Managed IT Services
Pomeroy's Managed IT Services provide outsourced day-to-day management of IT infrastructure, systems, and end-user support for distributed enterprises, replacing reactive support with proactive AI-first delivery. Services include 24/7 monitoring and support, network and infrastructure management, end-user help desk, cybersecurity protection and response, and cloud and service management. The offering is built on Pomeroy's SmartServices AI platform and is designed to reduce complexity, manage risk, lower costs, and improve uptime.
Managed Network Services
Pomeroy's Managed Network Services combine automation, analytics, and expert support to deliver reliable, secure, and scalable connectivity across cloud, datacenter, and edge environments. The service is platform-agnostic, working with Cisco, Juniper, Palo Alto, Fortinet, Aruba, and cloud-native networks, and includes NOC-as-a-Service with 24/7 intelligent monitoring and management. Capabilities include AI-driven automated detection and response, uptime SLA-backed availability, SD-WAN, Network-as-a-Service, and industry-tailored templates for healthcare, financial services, manufacturing, and utilities.
Modern Lifecycle Solutions
Pomeroy's Modern Lifecycle Solutions encompass procurement, configuration, and support for devices, leveraging innovative technology to provide exceptional customer experiences. The service covers the full device lifecycle from assessment and configuration through installation and support, with Lifecycle Solutions and Innovation Centers located in Hebron, KY, Greenville, SC, and Woodbridge, ON.
Professional Services
Pomeroy's Professional Services provide implementation and project management support to help clients fast-track their technology initiatives. The service is listed as a distinct offering within Pomeroy's portfolio and is separate from the Advisory and Consulting Services practice.
SmartCyber
SmartCyber is an AI-powered security operations solution within the SmartServices portfolio that safeguards networks, endpoints, and cloud environments pre-emptively and proactively. It is listed as available in Q4 and is part of the modular SmartServices suite powered by BanzAI.
SmartDesk
SmartDesk is an AI-augmented service desk operations solution within the SmartServices portfolio that resolves issues faster and smarter. It is powered by BanzAI and uses full-spectrum AI to understand employee intent, automate routine work, and route exceptions to appropriate experts. It is commercially priced on a contact-based model.
SmartField
SmartField is an AI-optimized field service operations solution within the SmartServices portfolio designed to improve field execution and resolution speed, helping enterprises avoid unnecessary truck rolls and improve first-time fix performance. It was launched as the newest AI-enabled SmartServices offering to reduce onsite disruption. It is part of the modular SmartServices suite powered by BanzAI.
SmartFleet
SmartFleet is an AI-powered device lifecycle management solution within the SmartServices portfolio that automates the full device lifecycle. It is listed as available in Q1 and is part of the modular SmartServices suite powered by BanzAI.
SmartOps
SmartOps is an AI-powered network operations solution within the SmartServices portfolio that proactively fixes issues before they disrupt operations. It is listed as available in Q4 and is part of the modular SmartServices suite powered by BanzAI.
SmartPredict
SmartPredict is an AI-driven observability and auto-remediation solution within the SmartServices portfolio that identifies and fixes endpoint issues before they disrupt productivity. It is listed as available in Q3 and is part of the modular SmartServices suite powered by BanzAI.
SmartServices
SmartServices is Pomeroy's portfolio of AI-powered enterprise services that combines full-spectrum AI, zero-touch automation, and service expertise to understand, predict, resolve, and optimize across the service lifecycle. Powered by BanzAI, Pomeroy's adaptive AI platform, it applies Descriptive, Predictive, Generative, and Agentic AI to orchestrate activity across enterprise systems including IT, HR, Finance, Facilities, and Procurement. The modular suite includes SmartDesk, SmartWorkplace, SmartField, SmartPredict, SmartFleet, SmartCyber, and SmartOps, with over 200 pre-built enterprise integrations.
SmartWorkplace
SmartWorkplace is an AI-powered enterprise service automation solution that reaches beyond IT to unify and automate employee support across departments including HR, Finance, Facilities, and Procurement. It is part of the SmartServices portfolio and pricing is aligned to successfully completed automated transactions. It is accessible through familiar channels such as Slack, Teams, and email.
Strategic Technical Staffing
Pomeroy's Strategic Technical Staffing service provides technical staffing solutions to help clients optimize their human resources and achieve their IT goals. The company has an SVP of Technical Staffing on its senior leadership team, indicating this is a dedicated practice. It is offered as a distinct service line within Pomeroy's overall portfolio.
Considering Pomeroy?
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