Press Ganey
About
Healthcare performance improvement company providing patient experience surveys, employee engagement, and clinical quality analytics — privately held (Warburg Pincus), South Bend, Indiana. Press Ganey administers HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) surveys — the federal government's required patient satisfaction measurement for CMS hospital reimbursement — for 40,000+ healthcare providers. Press Ganey scores directly affect Medicare reimbursement through the...
Details
VenSearch Intelligence
Ideal Customer
- Press Ganey's core sweet spot is mid-to-large enterprise healthcare organizations — hospitals, health systems, ambulatory surgery centers, and health plans.
- The company works with more than 41,000 healthcare facilities, including institutions ranging from small critical access hospitals (under 100 beds) to large academic medical centers, and partners with 85% of U.S. health plans.
Key Differentiators
- Press Ganey's primary differentiator is the scale and depth of its proprietary healthcare benchmarking database — it manages hundreds of millions of patient engagements annually and holds the nation's largest nursing quality benchmarking database (NDNQI), used by over 2,000 organizations across 600+ nursing measures.
- It was the pioneer of the healthcare patient experience movement (founded 1985) and remains the only company capable of providing insights spanning every touchpoint across the provider-payer journey following its SPH Analytics acquisition.
Industries Served
- Press Ganey's core industry focus is healthcare — serving hospitals, ambulatory surgery centers, urgent care facilities, health plans, life sciences companies, and government health agencies.
- Following its 2022 acquisition of Forsta, Press Ganey expanded into non-healthcare verticals including financial services, retail, hospitality, consumer goods, and market research.
Service Coverage
- Press Ganey operates as a global company, primarily serving the United States healthcare market while also maintaining international offices and clients.
- The company is trusted by more than 41,000 healthcare provider organizations globally across 30 countries, and works with 85% of health plans in the United States.
Partnerships
- Press Ganey's most significant technology partnership is with Epic Systems — it was the first company to integrate patient experience data directly into Epic's 300+ million patient records via its PX Connect Suite, with integrations into Epic's MyChart patient portal and Cheers CRM.
- Press Ganey also holds a strategic partnership with Microsoft to leverage generative AI and cloud computing capabilities within its HX platform.
Company Size & Ownership
- Press Ganey was founded in 1985 by University of Notre Dame professors Irwin Press and Rod Ganey, and has grown to approximately 3,000–4,400 employees as of 2026, with estimates varying by source.
- Revenue is estimated at approximately $630M–$988M annually.
Compliance & Certifications
- Press Ganey holds HIPAA compliance, HITRUST certification, and SOC 2 certification, as stated directly on its product pages for patient experience surveying.
- As a CMS-approved vendor, Press Ganey is authorized to administer federally mandated CAHPS survey programs, including HCAHPS and other CMS-required surveys that affect Medicare reimbursement.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
2 offeringsEmployee Engagement & Workforce Analytics
Healthcare workforce surveys and predictive analytics — engagement surveys, pulse checks, and safety culture assessments linked to patient outcome data. Predictive models identify nursing units at risk for turnover 90 days before resignations occur, enabling proactive retention intervention.
HCAHPS & Patient Experience Surveys
Administration and analytics for HCAHPS (mandatory federal patient satisfaction surveys) and supplemental patient experience measurement — collects, analyzes, and benchmarks patient feedback across inpatient, ambulatory, emergency, and post-acute settings. HCAHPS scores affect Medicare reimbursement via Value-Based Purchasing; Press Ganey serves 40,000+ providers. Actionable dashboards identify service recovery opportunities at unit and department level.
Considering Press Ganey?
Our team will work with you to determine if Press Ganey is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.