Quiq
Procurement partnerAbout
Quiq is an enterprise agentic AI platform that provides AI Agents, AI Assistants, and Voice AI Agents for customer experience and contact center operations. The platform enables enterprises to resolve customer inquiries across channels including voice, SMS, chat, WhatsApp, and email, while also providing tools to assist human agents in real time. Quiq serves large brands across industries including eCommerce, hospitality, insurance, banking, healthcare, and airlines.
Details
VenSearch Intelligence
Ideal Customer
- Quiq is purpose-built for large enterprises and upper mid-market brands with high-volume consumer contact centers, typically organizations handling millions of customer interactions annually across multiple channels.
- Its sweet spot is consumer-facing businesses with complex service workflows — such as multi-brand retailers, global hotel groups, airlines, and consumer financial services companies — that need governed agentic AI capable of completing transactions rather than just deflecting tickets.
Key Differentiators
- Quiq's primary differentiator is its unified, governed agentic AI platform that maintains continuous context across every channel — voice, chat, SMS, WhatsApp, Apple Messages for Business, Instagram, and RCS — on a single shared infrastructure, eliminating the channel fragmentation that plagues competitors who originated in web chat and later bolted on voice.
- Its Verified Intelligence governance layer cross-references every AI response against grounded business data before delivery, with full step-by-step decision logging, which directly addresses enterprise concerns about AI hallucination and brand risk.
Industries Served
- Quiq primarily serves large B2C enterprise brands in retail and e-commerce, travel and hospitality, consumer financial services (including banking, mortgage and lending, and lease-to-own), home and field services, P&C insurance, healthcare providers, health insurance, airlines, and consumer electronics and home devices.
- Documented customers span IHG Hotels & Resorts, Volvo, HBO, Lululemon, Roku, Urban Outfitters, Anthropologie, Brinks Home, Panasonic, Terminix, Bob's Discount Furniture, West Elm, Brex, and Spirit Airlines.
Service Coverage
- Quiq is headquartered in Bozeman, Montana, with an additional office in New York City, and serves customers globally.
- The company formally expanded into the United Kingdom and Europe in 2023, appointing a dedicated General Manager for EMEA, and now counts employees across North America, Europe, and Asia.
Partnerships
- Quiq has deep native integrations with Salesforce Service Cloud (including Salesforce Omni-Channel), Zendesk, ServiceNow, Oracle, SAP, Microsoft Dynamics 365, Kustomer, and Freshdesk, and is also listed on the Salesforce AppExchange ecosystem.
- On the commerce and payments side, Quiq integrates with Stripe for in-conversation payment processing, and on the CCaaS side it connects with Genesys Cloud CX, enabling warm handoffs with full context.
Company Size & Ownership
- Quiq was founded in 2015 by William O'Neill and Mike Myer and currently employs approximately 100–107 people, operating as a lean, high-revenue-per-employee enterprise SaaS company.
- Estimated annual revenue is approximately $20 million.
Compliance & Certifications
- Quiq maintains SOC 2 Type II, HIPAA, GDPR, CCPA, and EU AI Act compliance, and infrastructure runs on AWS and Microsoft Azure with AES-256 encryption at rest and in transit.
- Customer data is logically isolated in a multi-tenant architecture, and contractual agreements with all LLM providers explicitly prohibit the use of customer data for model training.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
9 offeringsAI Agents
Agentic AI agents that resolve customer questions across every channel including voice, chat, SMS, WhatsApp, Apple Messages for Business, and Google RCS. They connect directly to business systems via APIs to complete transactions such as bookings, returns, and account updates rather than simply deflecting queries. Every response is governed by enterprise guardrails and Process Guides, with full decision logging and context maintained across channels.
AI Analysts
AI-powered conversation analysis tools that automatically score 100% of customer interactions across both AI and human agents rather than relying on manual QA sampling. AI Analysts let teams define custom KPIs, metrics, and scoring taxonomies, and can automatically trigger downstream actions such as updating CRM records, sending manager alerts, or flagging churn risks based on what they find. They support knowledge gap reporting and claim verification reporting to identify where the knowledge base or AI responses need improvement.
AI Assistants
Real-time AI tools that coach and assist human contact center agents during live calls and digital conversations. AI Assistants surface suggested responses, relevant knowledge articles, and next steps inside the agent's existing workspace, and can also take direct action such as submitting returns, updating accounts, and logging CRM entries on behalf of the human agent. They are embedded natively inside Salesforce, Zendesk, ServiceNow, and other major CRM and helpdesk platforms.
AI Studio
A build, test, and deployment environment for creating agentic AI agents with no-code, low-code, or full-code options, allowing business analysts, CX managers, and engineers to work in the same platform. AI Studio includes workflow design tools, a built-in test console with multi-turn simulation capabilities, version control, and automatic content structuring via a Transformations feature that prepares existing knowledge base content for AI use. It is model-agnostic, supporting multiple AI models within a single workflow and allowing teams to bring their own fine-tuned models.
AI Workflows
Agentic AI automation that extends beyond customer conversations to automate repeatable business processes triggered by events such as form submissions, inbound sales leads, or product reviews. AI Workflows reuse the same knowledge base, integrations, guardrails, and observability tools built for customer-facing AI Agents, eliminating the need to rebuild governance for each new use case. Use cases include returns and exchanges processing, lead scoring and routing, and review analysis.
Digital Contact Center
A unified AI-powered workspace that brings together web chat, SMS, WhatsApp, Apple Business Messages, Instagram, Facebook Messenger, RCS, and voice into a single agent interface. Human agents can manage multiple asynchronous conversations simultaneously, with full conversation context and AI assistance available for every interaction. The Digital Contact Center embeds natively inside major CRMs including Salesforce, Zendesk, Oracle, Microsoft Dynamics, SAP, and Kustomer, or can run as a standalone workspace.
Reporting
A combined real-time operational reporting and AI-powered conversation analysis platform that tracks performance across every channel and agent type. It provides agent-level metrics such as response time, handle time, and CSAT, as well as queue and workforce visibility down to 30-minute intervals, and supports custom KPIs and scoring taxonomies defined by the enterprise. Data can be exported to external BI tools and data warehouses, and custom events and funnels can be configured to track any step in the customer journey.
Verified Intelligence
Quiq's AI governance layer that controls agentic AI behavior through three components: Verify Claim (which cross-references every AI response against grounded data before it is sent to a customer), Process Guides (plain-language instructions that encode brand standards, policies, and escalation rules without code), and pre-launch simulations (multi-turn scenario testing that catches failures before go-live). Every AI decision is fully logged and auditable, providing step-by-step visibility into every tool call, data lookup, and reasoning step.
Voice AI Agents
AI agents that deliver natural voice conversations at scale, handling customer calls autonomously across use cases such as pricing questions, warranty claims, and product returns. Voice AI Agents can send follow-up information by text mid-call, maintaining context across both the voice and messaging channels. They operate on the same underlying platform as Quiq's digital AI Agents, sharing the same Process Guides and integrations.
Considering Quiq?
Our team will work with you to determine if Quiq is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.