Quo
About
Quo provides a shared business phone and inbox system for teams to manage calls, texts, and voicemails in one place. The platform includes AI-powered features, call routing, analytics, and CRM integration to help businesses never miss customer opportunities.
Details
VenSearch Intelligence
Ideal Customer
- Quo's sweet spot is small and medium-sized businesses (SMBs), startups, and fast-growing teams that need a collaborative, modern phone system without the complexity of traditional enterprise PBX solutions.
- The platform is particularly well-suited for teams of a few to a few dozen users who need shared phone numbers, CRM integrations, and AI-powered call handling—especially in industries like real estate, home services, legal, and healthcare where fast response times matter.
Key Differentiators
- Quo positions itself as the only AI-first business phone system that enables human teams and AI agents to work together in a single shared workspace, with its Sona AI Voice Agent bundled on every plan to answer calls 24/7.
- The platform is rated #1 in customer satisfaction on G2 with a 4.7/5 score across more than 3,300 verified reviews, outperforming competitors like Dialpad on usability (9.4 vs. 9.1), ease of administration (9.4 vs. 8.9), and support (9.3 vs. 8.5).
Industries Served
- Quo markets its platform across a broad range of industries, explicitly targeting home services, property management, law firms, small businesses, healthcare, startups, education, support teams, sales teams, and franchises on its homepage.
- Customer stories on its website feature clients in landscaping, legal, real estate, transportation, health and wellness, financial services, and moving.
Service Coverage
- Quo (formerly OpenPhone) primarily serves businesses in the United States and Canada, offering local, toll-free, and vanity numbers across both countries.
- The platform is used by over 90,000 businesses, and while phone numbers are provisioned specifically for US and Canadian markets, the app itself can be accessed globally from any computer or smartphone with an internet connection.
Partnerships
- Quo has official native integrations with major CRMs including HubSpot, Salesforce, and Zoho, as well as productivity and workflow tools such as Slack, Zapier (providing access to 7,000+ additional app connections), Gong, Google Contacts, Attio, Clay, HighLevel, Clio (legal), Fireflies.ai, and LegalMate.
- The company also offers one-click MCP server connectors for Claude and ChatGPT, enabling AI agent integrations.
Company Size & Ownership
- Quo, legally incorporated as OpenPhone Technologies, Inc., was founded in 2018 by Mahyar Raissi (CEO) and Daryna Kulya (COO) and is headquartered in the San Francisco/Menlo Park/Palo Alto, California area.
- The company has between 51–200 employees and has raised a total of approximately $168 million across multiple funding rounds, including a landmark $105 million growth round in September 2025 that coincided with its rebrand from OpenPhone to Quo.
Compliance & Certifications
- Quo holds SOC 2 Type II certification, independently audited by Insight Assurance, covering security, availability, and confidentiality trust principles, with continuous monitoring maintained using Vanta.
- The platform supports HIPAA-compliant use for healthcare customers on Business and Scale plans who execute a Business Associate Agreement (BAA), and the company also maintains compliance with GDPR and CCPA privacy regulations.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
10 offeringsAnalytics & Oversight
Real-time visibility platform that tracks call and message volume, teammate activity, and conversation patterns. Features AI-generated summaries and transcripts, call views, and analytics to help teams measure performance and coach staff.
Business Phone Numbers
Professional phone number service offering local, toll-free, and vanity numbers across the US and Canada. Includes number porting, A2P 10DLC carrier registration for text messaging compliance, and ability to configure business hours and routing for each number.
Calling
Professional calling features including custom greetings, call recording, advanced routing, and business caller ID. The system helps distinguish between personal and business calls while providing smart routing and do-not-disturb settings.
CRM
Mini CRM system for managing contacts with seamless syncing to tools like HubSpot and Salesforce. Features include shared contacts, custom properties, conversation history, and automatic contact sync to keep customer records updated across tools.
Phone Menu & Routing
Smart call routing system with drag-and-drop call flow builder that eliminates phone tag and transfers. Features include multi-level phone menus, team-specific routing, and availability-based routing to get customers to the right person quickly.
Quo API
Developer API that allows custom integrations and programmatic access to Quo's phone system features. Enables businesses to build custom workflows and integrate with existing tools and systems.
Quo Business Phone System
A shared business phone and inbox that gives teams one place for every call, text, and customer interaction. The system includes professional calling features, shared numbers, call routing, and team collaboration tools to help businesses never miss opportunities.
Shared Numbers
Team collaboration platform with shared inbox for calls and texts where multiple team members can use one number simultaneously. Includes shared contacts, internal threads, and visibility into team activity and responses.
Sona AI Agent
AI-powered voice agent that answers calls 24/7, handles common questions, captures customer information, and routes calls appropriately. The AI agent ensures no calls go completely unanswered and provides instant help to customers when teams are unavailable.
Text Messaging
Business messaging solution that allows teams to text customers without using personal numbers. Features include multimedia support, auto-replies, scheduled messages, group messaging, and internal threads for team collaboration on responses.
Considering Quo?
Our team will work with you to determine if Quo is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.