Rackspace Technology
Procurement partnerAbout
Rackspace Technology is a $2.7B publicly traded (NASDAQ: RXT) hybrid cloud and AI solutions company that designs, builds, and operates customer cloud environments across AWS, Azure, Google Cloud, VMware, and OpenStack. Operating its own global data center footprint, Rackspace serves enterprise and government customers with managed cloud services, colocation, dedicated hosting, and professional services. Named an IDC MarketScape Major Player across multiple cloud services categories.
Details
VenSearch Intelligence
Ideal Customer
- Rackspace targets mid-market to Fortune 500 enterprises across all geographies, formally defining enterprise customers as those with revenue exceeding $3 billion, mid-market as $300 million to $3 billion, and commercial/SMB customers as those below $300 million.
- They have strong penetration across all three segments, with their highest-value engagements concentrated in highly regulated industries — healthcare, financial services, and government — that require managed security, compliance, and 24/7 expert operations support.
Key Differentiators
- Rackspace's primary differentiator is its 'Fanatical Experience' — a long-standing brand promise of proactive, high-touch, 24/7/365 expert support and customer obsession that competitors have historically been unable to replicate at scale.
- As a cloud-agnostic managed services provider, they position themselves as a neutral multicloud operator without allegiance to any single hyperscaler, enabling unbiased workload placement across AWS, Azure, Google Cloud, VMware, and private infrastructure.
Industries Served
- Rackspace serves customers across a broad range of industries with particular depth in highly regulated sectors.
- Their industry verticals include financial services, healthcare, government, manufacturing, education, SaaS and ISV, consumer goods, oil and gas, media and entertainment, automotive and transportation, food and beverage, travel and hospitality, retail, public utilities, and non-profit.
Service Coverage
- Rackspace Technology operates globally, with data center facilities leased across the U.S., the U.K., Hong Kong, Australia, and other worldwide locations, spanning approximately 18–20 data centers across 8+ countries including the U.S., U.K., Germany, Netherlands, Hong Kong, Singapore, China, and Australia.
- As of December 31, 2024, they served over 81,000 customers in more than 120 countries, with a presence in more than 60 cities globally.
Partnerships
- Rackspace maintains deep strategic alliances with all three major hyperscalers — AWS, Microsoft Azure, and Google Cloud — as well as VMware by Broadcom and Palantir Technologies.
- They signed a multi-year Strategic Collaboration Agreement (SCA) with AWS in October 2024, hold AWS Generative AI Competency and AWS Small and Medium Business Competency, and received the 2025 AWS Global Collaboration Partner of the Year Award.
Company Size & Ownership
- Rackspace Technology was founded in 1998 (operations commenced as Rackspace Hosting) and is headquartered in San Antonio, Texas.
- As of 2024–2025, the company employs approximately 5,000–5,100 people, with over 13,000 technical certifications earned since 2023 and 2,200+ certified technical engineers.
Compliance & Certifications
- Rackspace holds an extensive portfolio of compliance certifications and security credentials.
- These include ISO/IEC 27001 (across all data center locations), ISO 9001, ISO 14001, ISO 45001, SOC 1 (SSAE 18), SOC 2 Type II, SOC 3, PCI DSS Level 1, HITRUST CSF, FedRAMP JAB P-ATO (Moderate), FISMA, NIST 800-53, NIST 800-171 (DFARS), CMMC, CJIS, ITAR, FIPS 140-2, TISAX, and GDPR support.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
16 offeringsAI Launchpad for Healthcare
Accelerator program that helps healthcare organizations move from AI pilot to production deployment. Combines Rackspace's cloud infrastructure expertise with healthcare-specific AI use cases including clinical decision support, operational optimization, and patient experience improvement. Built on governed, compliant infrastructure that meets HIPAA requirements for AI workloads processing PHI.
Cloud Security Services
Multi-cloud security management including threat detection, zero-trust architecture, compliance support (PCI-DSS, HIPAA, SOC 2, FedRAMP), and expert deployment of native cloud security tools across AWS, Azure, and Google Cloud. Includes vulnerability assessment, security posture management, and access to certified security engineers.
Colocation
Data center colocation allowing customers to deploy their own hardware in Rackspace facilities with N+1 redundancy, multi-layered physical security, and direct cloud connectivity via RackConnect. Includes "Smart Hands" service guarantee with 1-hour response time. Global footprint with data centers in North America, Europe, Asia, and Australia.
Elastic Engineering
On-demand access to Rackspace cloud engineering teams that operate as an extension of the customer's IT department. Provides certified architects, engineers, and specialists across AWS, Azure, and Google Cloud for ongoing cloud operations, optimization, and innovation projects.
Foundry for AI by Rackspace (FAIR)
AI solutions service that helps organizations ideate, incubate, and industrialize AI workloads across public, private, and hybrid cloud environments. Uses a workload-aware approach to place AI workloads on the right infrastructure for performance, security, and scale. Includes partnerships with Palantir and Uniphore for enterprise AI deployment.
Healthcare Cloud Solutions
HITRUST CSF-certified and HIPAA-compliant managed cloud infrastructure specifically designed for healthcare organizations. Includes EHR/EMR hosting and migration (with Epic-certified engineers on staff), clinical data access management, immutable air-gapped backup with ML-powered corruption detection at 99.5% confidence, and five-nines SLA availability. Serves over 3,000 healthcare customers including Seattle Children's Hospital.
Managed AWS
Fully managed operations for AWS cloud environments including infrastructure management, monitoring, patching, security, cost optimization, and 24/7/365 support. Includes Elastic Engineering for on-demand access to certified AWS architects and engineers. Rackspace is recognized as a Leader in the ISG Provider Lens AWS Ecosystem Partners Report.
Managed Google Cloud
Fully managed operations for Google Cloud Platform environments including infrastructure management, Anthos support for hybrid deployments, Kubernetes management, and data analytics optimization. Provides 24/7/365 support with certified Google Cloud engineers.
Managed Hosting (Bare Metal)
Dedicated single-tenant physical servers fully managed by Rackspace with maximum uptime, visibility, security, and control. Custom-configured bare metal infrastructure for workloads requiring dedicated compute without hypervisor overhead or noisy-neighbor risks.
Managed Microsoft Azure
Fully managed operations for Azure cloud environments including deployment, monitoring, security, compliance, and cost optimization. Includes managed Azure Stack for on-premises private Azure deployments. Named an IDC MarketScape Major Player for European Microsoft Azure Managed Services.
Private Cloud
Fully managed private cloud built on VMware Cloud Foundation with enterprise-grade security, compliance frameworks, and automated lifecycle management. Tailored for mission-critical workloads requiring dedicated infrastructure, regulatory compliance, and maximum control. Available in Rackspace data centers or customer premises.
Professional Services
Project-based cloud consulting including migration planning, application modernization, data platform design, and cloud architecture assessment. Covers workload analysis, migration execution, application refactoring, and optimization across hybrid and multi-cloud environments.
RackConnect Global
Hybrid cloud interconnect service that securely connects Rackspace dedicated hosting, colocation, and customer data centers to AWS, Azure, Google Cloud, and VMware environments over a private virtual backbone. Leverages Equinix Cloud Exchange, Megaport, and Unitas Global for worldwide reach. Backed by 99.95% uptime SLA.
Rackspace Data Freedom
Adjacent cloud storage service that stores data next to the cloud rather than in it, eliminating public cloud egress fees and avoiding cloud lock-in. Available globally across all Rackspace data centers and colocation facilities with connections to AWS, Azure, Google Cloud, and VMware environments.
Rackspace Government Cloud
FedRAMP-authorized cloud platform purpose-built for federal and state government agencies with inheritable security controls. Designed for ISVs and systems integrators serving government customers who require NIST-based compliance frameworks and sovereign data handling.
UK Sovereign Cloud
VMware Sovereign Cloud-certified private cloud operated exclusively from UK-based data centers for UK public sector, regulated financial services, and healthcare organizations. Ensures all data, metadata, and administrative access remain within UK jurisdiction. Includes partnership with Rubrik for sovereign cyber recovery.
Considering Rackspace Technology?
Our team will work with you to determine if Rackspace Technology is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.