Regal.ai
Procurement partnerAbout
Regal is an AI Agent Platform for enterprise contact centers that enables businesses to build, deploy, and manage AI-powered voice, SMS, and chat agents for customer communications. The platform allows enterprises to automate inbound and outbound customer interactions across use cases including lead qualification, appointment setting, collections, and customer support. Regal was founded by former Angi executives and has driven a cumulative $5 billion in revenue for customers through improved cus...
Details
VenSearch Intelligence
Ideal Customer
- Regal.ai targets mid-market to enterprise B2C organizations, typically those operating with 50 or more outbound sales or support agents.
- The ideal customer is a company generating at least 5,000+ new leads per month that relies heavily on phone-based engagement and has an existing CRM such as Salesforce or HubSpot.
Key Differentiators
- Regal.ai positions itself as the AI Agent Platform 'Built for CX Leaders by CX Leaders,' differentiating on the depth of its contact center heritage rather than being a general-purpose AI chatbot bolted onto voice.
- Key differentiators include: Branded Caller ID that displays a company's name and logo on outbound calls across the US wireless network (a native capability rare among pure voice AI startups); a build-once, deploy-anywhere framework spanning phone, SMS, chat, and WebRTC; and Regal Copilot, which builds and self-improves AI agents automatically without manual prompting.
Industries Served
- Regal.ai intentionally targets highly regulated, high-consideration B2C industries where phone conversations drive significant revenue.
- Its primary verticals include healthcare (patient engagement, Medicare qualification, therapy intake), insurance (lead qualification, policy sales, claims), financial services (lending, fintech, collections, payment recovery), education (lead nurturing, enrollment), home services, and subscription e-commerce.
Service Coverage
- Regal.ai is headquartered in New York City, NY, and its customer base and core platform capabilities are primarily US-focused.
- Its Branded Caller ID feature, for instance, is explicitly limited to the United States wireless network.
Partnerships
- Regal.ai has built a growing ecosystem of technology partnerships and integrations.
- In July 2024, it joined the 8x8 Technology Partner Ecosystem as a SellWith8 tier partner, enabling joint go-to-market efforts and native integration with 8x8's cloud contact center platform.
Company Size & Ownership
- Regal.ai was founded in 2020 by CEO Alex Levin and CTO Rebecca Greene, both of whom previously built Angi (Angie's List/HomeAdvisor/Handy) to over $1.5B in revenue.
- The company currently has approximately 111–113 employees and estimated annual revenue of roughly $17–18M as of 2025.
Compliance & Certifications
- Regal.ai maintains a formal Security and Compliance program and holds SOC 2 certification, confirmed via third-party independent audits.
- The platform is also designed with HIPAA compliance in mind for its healthcare customers, and reviewers note HIPAA and TCPA guardrails as key enterprise-grade compliance capabilities.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
21 offeringsA/B Testing
A built-in testing framework that allows contact center teams to optimize every touchpoint in customer journeys by comparing different approaches. It helps boost connect rates, fine-tune messaging, and improve customer satisfaction with data-driven insights.
AI Agent Builder
A no-code builder that allows enterprises to create, test, and deploy AI-powered customer interaction agents without developer support. It supports building enterprise-grade AI agents quickly to unlock higher-scale customer engagement at lower costs.
Analytics & Reporting
A reporting and analytics suite that turns customer interaction data into actionable insights with customizable dashboards and key metric tracking such as first-contact resolution and average handle time. It enables data-driven decisions to optimize conversations, boost conversions, and identify operational bottlenecks.
Branded Caller ID
A feature that displays a company's brand name on outbound calls to increase customer trust and boost answer rates. It gives customers confidence they are speaking with a trusted business, helping improve connect and conversion rates.
Chat AI Agents
AI-powered chat agents that provide 24/7 conversational support to customers through chat channels. They are designed to improve inbound engagement and reduce dependence on human agents for routine interactions.
Conversation Intelligence
A feature that provides deep insights from every customer interaction through real-time transcription, automatic call summaries, and triggered journeys. It delivers actionable insights to improve agent coaching, streamline workflows, and optimize customer interactions.
IVR
An interactive voice response system that automatically routes customers to the right agent or AI assistant based on real-time customer needs and attributes. It is designed to deliver faster resolutions and better customer experiences through intelligent routing.
Journey Builder
A no-code tool that lets contact center teams build personalized, event-triggered customer journeys across channels including phone, SMS, and email without developer support. It orchestrates timely cross-channel interactions such as missed call follow-ups and appointment reminders.
Live Dashboards
Real-time dashboards that give managers and supervisors visibility into contact center performance and agent activity as it happens. They are part of Regal's human agent management tools alongside the Unified Agent Desktop.
Monitoring & Quality Assurance
A platform capability for supervising and evaluating contact center performance, including live monitoring tools and collaboration features that keep managers aligned in real time. It supports escalations, guidance, and quality oversight across both AI and human agents.
Phone AI Agents
AI-powered phone agents that handle inbound and outbound voice calls 24/7, sounding human while scaling like software. They can handle use cases such as inbound routing, scheduling, lead qualification, and FAQs without human agent involvement.
Phone Number Management
A set of tools for managing outbound phone numbers to maintain compliance, minimize spam risks, and ensure each number is performing optimally for outreach campaigns. It helps contact center teams stay compliant and keep campaigns on track.
Regal Copilot
An AI-powered tool that accelerates the building and deployment of AI agents, taking customers from idea to deployment in days. Copilot allows companies to build and deploy AI voice agents that self-improve over time without the hassle of manual prompting.
Sales Dialer
An automated dialing solution offering Power, Preview, and Progressive dialing modes to increase agent productivity by connecting agents only to live customers and automatically handling voicemails with pre-recorded drops. It is designed to help agents focus on closing deals while the dialer manages the outreach volume.
Simulations
A platform feature listed under the Regal Platform for orchestrating, improving, and managing AI agents. It allows teams to simulate agent interactions before deployment to validate performance.
SMS AI Agents
Conversational AI agents that engage customers over SMS to deliver faster speed-to-lead and higher engagement rates for inbound requests. They operate 24/7 and are built and deployed on the same Regal platform as other AI agent types.
Spam Remediation
A service that actively monitors and clears potential spam flags on outbound calling numbers to protect contact rates. It prevents spam labels from reducing outreach effectiveness and keeps calls reaching customers.
Unified Agent Desktop
A centralized workspace for human agents that consolidates all customer communication channels — phone, SMS, email, and chat — into a single interface with a 360-degree customer view, AI-powered assistance, and real-time collaboration tools. It eliminates the need for agents to toggle between multiple systems and supports seamless collaboration with AI agents.
Unified Customer Profile
A centralized, AI-powered customer data platform that consolidates real-time data from all touchpoints — marketing, sales, support, and commerce — into a single continuously updated customer record. It enables identity resolution, predictive AI-driven engagement, customer journey orchestration, and personalization at scale while maintaining GDPR, CCPA, and HIPAA compliance.
WebRTC Voice AI Agents
Voice AI agents delivered over WebRTC, enabling browser-based voice interactions without requiring traditional telephony infrastructure. These agents are part of Regal's build-once, deploy-anywhere AI agent framework.
White-Glove Expert Support
Dedicated expert guidance included in every Regal plan to help customers improve their call and text strategy as they scale. Regal's support team works closely with customers to discover new ways to engage audiences and optimize their contact center programs.
Considering Regal.ai?
Our team will work with you to determine if Regal.ai is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.