Rezgo
About
Rezgo is an independently owned online booking software company built specifically for tour, activity, and experience operators. The platform provides tools for managing bookings, inventory, payments, distribution, reporting, and customer communications across web, mobile, and in-person channels. Rezgo serves a range of businesses including tour companies, adventure operators, attractions, transportation providers, DMOs, DMCs, and concierges.
Details
Website
rezgo.comOfferings
22 active
VenSearch Intelligence
Ideal Customer
- Rezgo's sweet spot is small to mid-market tour and activity operators, with 97% of Capterra reviewers identifying as small businesses.
- The platform is purpose-built for operators of any size — from solo guides just moving online to Fortune 500 companies managing high-volume bookings across multiple locations and distribution partners.
Key Differentiators
- Rezgo's primary differentiator is its subscription-free, pay-as-you-book pricing model — charging 0.9% on point-of-sale bookings and 4.9% on web bookings with no monthly fees, no tiered feature restrictions, and no charge during off-seasons or slow periods.
- This POS rate is notably lower than major competitors like FareHarbor (approximately 6%) and Peek Pro.
Industries Served
- Rezgo exclusively serves the travel and tourism sector, with specific focus on tour operators, activity providers, lesson providers, transportation companies, ticketed events and attractions, destination management companies (DMCs), destination management organizations (DMOs), and concierge businesses.
- According to Capterra reviewer data, 33% of its users are in Leisure, Travel & Tourism, 22% in Hospitality, and 14% in Sports.
Service Coverage
- Rezgo operates globally, serving tour and activity operators in 140 countries.
- The platform is headquartered in North Vancouver, British Columbia, Canada (Suite 320, 333 Brooksbank Avenue), and its team spans at least two continents including North America and Europe.
Partnerships
- Rezgo integrates directly with major OTAs including Expedia, Viator (TripAdvisor), GetYourGuide, Groupon, Musement, Booking.com, Klook, Tiqets, Project Expedition, and DoIreland via supplier APIs.
- On the payments side, Rezgo supports over 12 payment gateways including Stripe, Square, Authorize.net, PayPal, AIB, Moneris, ActivityPay, and MPGS.
Company Size & Ownership
- Rezgo was founded in 2005 by Stephen Joyce and June Ohashi under the legal entity Sentias Software Corp, which originally began working with travel agents across Canada.
- The company has an estimated 20–23 employees as of 2026, with revenue estimated between approximately $1M–$2.3M annually depending on the source.
Compliance & Certifications
- Rezgo is fully PCI compliant and maintains that compliance through daily vulnerability scans (by Norton) and quarterly scans by TrustWave, a PCI Approved Scanning Vendor.
- The platform uses advanced tokenization so that no customer credit card data is transmitted or stored by Rezgo itself, and all credit card information is always encrypted during transfer over networks.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
22 offeringsAbandoned Cart Recovery
Rezgo includes an abandoned cart feature that automatically sends emails to customers who started but did not complete a booking. This tool is designed to win back lost sales with minimal operator effort. It is part of Rezgo's suite of ancillary income and growth tools.
Accounting Tools
Rezgo's accounting tools are designed to handle the financial side of tour operator businesses, including scheduled reports, data exports, SOX compliance support for US merchandise operations, reconciliations, PACE reports, and invoicing. The tools scale from simple DIY bookkeeping to complex multi-department accounting needs. Operators can send invoices and process payments or payouts directly within the platform.
API Integration
Rezgo provides a full open-source API that allows developers to build completely custom booking software integrations powered by Rezgo's backend. The API gives development teams access to all booking data needed to create tailored solutions that increase bookings and improve operational efficiency. It is designed for businesses that require custom website integrations beyond what the WordPress plugin or booking widget offer.
Booking Management and Automation
Rezgo automates post-booking workflows including sending customized waivers, notifying guests and staff of booking changes, generating daily interactive guest manifests, sending verified review requests after events, and issuing secure payment requests. Automated reminders and notifications reduce no-shows, and group messaging allows operators to reach all attendees of an event with last-minute updates. The system is designed to minimize manual busywork for operators.
Concierge Services and Sales Desk Management
Rezgo supports concierge relationships at any scale, from basic referral management to maintaining hundreds of sales desks across multiple locations. Operators can track commissions, create price sheets with net-rate pricing, and manage cash and stock at each sales desk. Reporting tools provide up-to-the-minute data on concierge activities and payouts.
Customer Management
Rezgo's customer management tools give operators instant access to each customer's booking history and details to help build better relationships. The system makes it easy to personalize experiences using booking data and supports touchless customer interactions for payments, waivers, and communications on guests' own devices. Custom notifications can be sent by email or SMS when unexpected changes occur.
Customizable Guest Waivers
Rezgo's integrated waiver system allows operators to automatically send digital waivers customized by inventory item when a booking is made. Guests can sign waivers on their own devices, and operators can collect signatures on-site using a tablet. Signed waivers are securely stored and linked to the relevant booking within the platform.
Data Reporting and Business Intelligence
Rezgo provides detailed reporting and analytics tools covering every aspect of a tour operator's business, including sales, payments, accounting, user activity, and booking trends. Reports can be customized, saved, scheduled for automatic delivery, and exported to CSV for use with external accounting or analytics software. The platform also includes PACE reports for year-over-year data comparison and reconciliation tools for managing costs with providers and agents.
Distribution and OTA Integration
Rezgo integrates with top Online Travel Agencies including Expedia, Viator, and GetYourGuide, allowing operators to distribute their inventory through multiple channels while managing availability, pricing, and bookings from one central location. Connecting OTA accounts to Rezgo keeps inventory synchronized in real time across all channels to prevent overbooking. Rezgo does not charge setup fees to connect with OTA partners.
Flexible Pricing
Rezgo's flexible pricing tools support over 120 local currencies and allow operators to configure custom taxes, fees, dynamic pricing rules, add-ons, and price sheets. Pricing can automatically adjust based on factors like date, capacity, promo codes, and season. Price sheets can be created for specific users or resellers to add commissions, net-rate pricing, markups, or discounts.
Gift Cards
Rezgo offers a customizable gift card system that allows operators to sell gift cards as convenient gifts and to protect their bottom line from refunds. Gift cards can be offered through the booking platform and redeemed against future bookings. The system is designed to secure sales before a customer is ready to book a specific date.
Global Payment Gateway Support
Rezgo integrates with a wide range of top global and regional payment gateways, including Stripe, Square, Authorize.net, PayPal, and AIB, allowing operators to accept credit card payments online. Operators can choose the gateway that fits their region and business needs, and Rezgo does not take a cut between the operator and their payouts. This feature enables secure, efficient payment processing for tour and activity bookings.
Inventory Management
Rezgo's inventory management tools allow operators to set dynamic availability and pricing across their entire inventory based on factors like date range, day of week, shared resources, promo codes, and season. The system supports resource management for vehicles, rentals, and staff, and integrates with distribution partners to manage availability and pricing across OTAs and resellers from one place. Automation handles notifications to staff, guests, and partners based on booking and inventory triggers.
Merchandise System
Rezgo's merchandise system allows tour and activity operators to sell and track physical merchandise stock directly through the platform. Operators can link merchandise with activities, bundle merchandise with events in the point of sale, and offer merchandise add-ons to upsell ancillary income. It is designed to boost revenue beyond core tour and activity sales.
Mobile App Integration
Rezgo offers mobile apps that provide tour operators and their staff with access to booking management, check-in tools, and operational features directly from a smartphone. The apps support fast ticket scanning, waiver and payment status checks, persistent login for up to 30 days, device security features like FaceID and TouchID, and easy connections to AirPrint printers and EMV terminals. Mobile apps are available for both full-featured booking management and lightweight check-in use cases.
Online Tour Booking System
Rezgo's online booking system allows tour and activity operators to take bookings through the web, on location, and by phone or email. It includes a customizable white-label booking website, an embeddable booking widget, a WordPress plugin, and an open-source API, all with real-time availability and mobile-friendly design. The system supports dynamic pricing, live availability checks, custom guest forms, and booking automation.
Point Of Sale
Rezgo's Point of Sale is a flexible back-office booking solution that allows operators, staff, and agents to sell tours, experiences, and merchandise quickly and easily. It integrates live availability checks to prevent overbooking and supports dynamic pricing, add-ons, and merchandise bundling. It is designed for in-person and phone-based sales transactions.
Reseller Program Tools
Rezgo enables tour operators to share inventory with resellers through a system that provides live availability pools, dynamic pricing with custom markup support, and fully customizable inventory listings. Resellers within the Rezgo ecosystem can import operator inventory, view real-time availability, and have all their bookings flow directly into the operator's system. Operators can also act as resellers themselves by connecting with supplier partners and importing their inventory.
Secure Payment Requests
Rezgo's Secure Payment Requests feature allows operators to send secure online payment links for any booking, eliminating the need to take credit card numbers over the phone. Guests can complete payment on their own devices through a secure online process. This feature is available for bookings originating from any channel.
User Access and Security
Rezgo allows operators to create unlimited user accounts for staff and agents at no extra cost, with configurable permission levels controlling exactly which parts of the system each user can access. Security features include enforced password policies, multifactor authentication, and activity logging to track all user actions. The platform also supports management and reporting across multiple locations and sales desks.
Verified Reviews
Rezgo's verified review system only sends review requests to customers who have actually completed a booking, preventing fake reviews. After an event, automated emails prompt guests to leave reviews, and operators can reply to reviews directly within the platform. Operators retain control to hide inappropriate content or exclude specific customers from review requests.
WordPress Booking Plugin
Rezgo's WordPress plugin allows tour and activity operators to embed a full-featured, SEO-friendly booking system directly into their WordPress website. The plugin includes an AJAX-powered booking calendar, transaction processing on the operator's own website, support for gift cards, discount codes, referral codes, and full customization via display templates and CSS. It is designed to integrate quickly while preserving the operator's website branding.
Considering Rezgo?
Our team will work with you to determine if Rezgo is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.